Very helpful company. I sent them a picture of my case with the lost studs. They responded very quickly with a long very clear and helpful e-mail offering superb advice and recommending the correct s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a new hood for my Barbour Stockman coat, was the cheapest online (coats and hoods no longer made, deleted by Barbour now), free postage, very prompt post and delivery, securely packaged (de... See more
Company replied
You just don't come across many companies like this anymore. The prompt, friendly service along with the attention to detail on sizing/fit were unlike anything I've experienced in quite some time. My... See more
Company replied
I was trying to find a suitable walking cane for my partner. It needed to be of orthopaedic quality. Sara assisted me in finding the correct item. Nothing too much trouble. Dispatched and received wit... See more
Company replied
Company details
Written by the company
A Chesham based saddlery business, established in 1911 and specialising in leather goods, walking sticks and outdoor clothing. As an approved Barbour retailer, we stock their autumn/ winter and spring/ summer ranges of clothing, accessories and bags.
Contact info
23, High Street, HP5 1BG, Chesham, United Kingdom
- +44 1494 775577
- sara@saddler.co.uk
- saddler.co.uk
4.9
Excellent
970 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent Service All Around
I bought a Barbour backpack and was really pleased with the whole experience. The price was very reasonable, delivery was tracked and arrived quickly, and I was kept updated every step of the way. Would happily buy from this company again.
May 22, 2025
Reply from Cox the Saddler Limited
Thank you for those few kind words Kev. As a small family business such reviews are very important to us and we do appreciate your time.
Best Wishes,
Sara
Exceptional in every way!
Exceptional product, but even more exceptional service. They went above and beyond to make sure that I’d be satisfied with my jacket… And I am! I will never buy Barbour products from anywhere else.
June 6, 2025
Unprompted review
Reply from Cox the Saddler Limited
Thank you so much for taking the time to write that lovely review of our service Brian. We really do appreciate it. Glad we could help.
Best Wishes,
Sara
Brilliant item brilliant price…
Brilliant item brilliant price unfortunately too big but returns easy and quick will re order soon
May 22, 2025
Reply from Cox the Saddler Limited
Thank you for taking the time to review our returns procedure Paul. I hope we can help you out again soon.
Best Wishes,
Sara
Excellent customer service
May 21, 2025
Reply from Cox the Saddler Limited
Thank you Mr. Humphreys, I am glad to hear that. I will pass on your message to the rest of the team.
Best Wishes,
Sara
Excellent service
The Barbour jacket was delivered promptly- with free delivery unfortunately my wife changed her mind !
The refund was prompt with no quibbles. I would not hesitate to use this company again.
May 22, 2025
Reply from Cox the Saddler Limited
Thank you so much for taking the time to write that lovely review of our service.
Best Wishes,
Sara
Excellent service and very quick…
Excellent service and very quick delivery. Good quality items at a very good price.
May 21, 2025
Reply from Cox the Saddler Limited
Thank you so much for taking the time to write this review Robert. We really do appreciate both it and your custom.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thank you so much, we do appreciate your review.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thank you so much Valentin. Much appreciated.
Best Wishes,
Sara
Cox the Saddler staff are a cut above
Cox the Saddler staff go out of their way to engage customers and provide a top notch service. They are happy to answer questions and ensure that packages are sent with minimal fuss. Will definitely shop with them again, and very happy to support a family business.
May 28, 2025
Unprompted review
Reply from Cox the Saddler Limited
Thank you so much Michael, that is a really lovely review and we do appreciate it. As you say we are a small family business, so word of mouth recommendations are vitally important to us.
Best Wishes,
Sara
The best place to get your Barbour jacket
Glad we found this store! Can’t beat the price, shipment was fast, jackets arrived in immaculate condition. Great experience overall!
May 20, 2025
Unprompted review
Reply from Cox the Saddler Limited
Thank you so much for taking the time to write this lovely review Oleg. We really do appreciate it. Glad we were able to help.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thank you very much.
Best Wishes,
Sara
Excellent service would order again
April 21, 2025
Reply from Cox the Saddler Limited
Thank you so much.
Best Wishes,
Sara
Brilliant experience with this company
Brilliant experience with this company, found a Barbour jacket online and was half the price I'd have paid elsewhere if I could have found what I was looking for. Delivery was within 2 days of ordering and packaged well. I will order from cox's again
April 21, 2025
Reply from Cox the Saddler Limited
Thank you so much for that Kim, we really do appreciate it.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thank you for taking the time to review our service.
Best Wishes,
Sara
Good Experience
Prompt and straightforward communication, shipped fast, best price available in the states. I wouldn’t buy a Barbour elsewhere
April 19, 2025
Reply from Cox the Saddler Limited
That's a really lovely review Nathaniel. Thank you so much for taking the time to write it. We really do appreciate both that and of course your custom.
Best Wishes,
Sara
Great Service & Product
Decent website, prompt delivery and lovely product.
Kept well informed on order progress.
April 18, 2025
Reply from Cox the Saddler Limited
Thank you for taking the time to write that review of our services Neil - much appreciated.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thank you - much appreciated.
Best Wishes,
Sara
Great store
Great store! Ordered a Barbour jacket from them to Madrid and they were super fast, very well packed, very happy with them. For sure will buy them again!
March 20, 2025
Reply from Cox the Saddler Limited
Thank you so much for taking the time to write that review of our service Luis, we really do appreciate it and are thrilled you will consider buying from us again.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thank you, that's good to hear.
Best Wishes,
Sara
Great products and excellent contact…
Great products and excellent contact with Sara about my Barbour Ashby jacket. I ordered the jacket from The Netherlands so I had something to look forward to and it was worth the waiting. I'll come back for an in liner next winter.
April 9, 2025
Unprompted review
Reply from Cox the Saddler Limited
Thanks Nico, I'm so pleased we were able to help.
Best Wishes,
Sara
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