Safe Hands - Mortgages and Protection Reviews 

75
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The team were phenomenal! I can't state enough just how supportive and helpful they were. They took the stress right out of everything and were on hand whenever needed. A shining example of proper cus... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from start to finish. My mortgage advisor made the whole process clear, stress-free, and efficient. Highly professional, responsive, and always happy to answer questions. I couldn’... See more

Company replied

Rated 5 out of 5 stars

Safehands have been taking care of our mortgage for many years now. The service they provide is excellent. Communication regularly throughout the whole process,making each stage as simple and straight... See more

Company replied

Rated 5 out of 5 stars

Mike has always been available to help us whether that be looking to see if we can afford potential moves or just remortgaging. We found the process a little confusing this time with paying back help... See more

Company replied

Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker

Written by the company

We offer advice on all forms of Mortgages - First Time Buyers, Remortgages, Home Movers, Debt Consolidation, Home Improvements, Buy to Lets and Commercial. We have access to over 60 banks/building societies so we can save clients money and time, whilst making sure they take out the right mortgage for them. We also offer advice on Insurance such as Life Insurance, Critical Illness Cover, Income Protection and Buildings Insurance from 9 insurers. All our appointments are FREE and can be organised in the Evening, Daytime or Weekend either at our office or at another location, convenient for the client/s. We proud ourselves on treating customers fairly and with the utmost of respect.


Contact info

4.9

Excellent

TrustScore 5 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(75)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used Safe Hands on two occasions…

I have used Safe Hands on two occasions and Natasha has been a great help and nothing is too much trouble. Kept up to date throughout the whole process.
Friendly and reliable. Well recommended

February 4, 2021
Unprompted review
Safe Hands - Mortgages and Protection logo

Reply from Safe Hands - Mortgages and Protection

Thank you Laura! It’s been an absolute pleasure to help you and we look forward to looking at your new options again once your fixed deal ends!

Rated 5 out of 5 stars

5* Service

5* service from Mike and the team at safe hands! Very professional, supportive and knowledgeable! Helped us through every stage of purchasing our first property!! We will definitely be recommending safe hands to our family and friends and won’t be going any where else for future mortgages and insurance advice!!
Thanks again!!

February 3, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from Safe Hands

Excellent service from Safe Hands. Third time I’ve used them and will never use anyone else. Thank you so much x

February 3, 2021
Unprompted review
Safe Hands - Mortgages and Protection logo

Reply from Safe Hands - Mortgages and Protection

Thank you very much for your lovely review Amy!

Rated 5 out of 5 stars

I came to safe hands wanting help with my first house…

I came to safe hands wanting help with getting my first house.
With the current climate times are very hard but the team helped me through every step of the way and worked hard to get me where i needed to be, eventually after a few ups and downs I got my first home!

Great advice and help.

February 1, 2021
Unprompted review
Safe Hands - Mortgages and Protection logo

Reply from Safe Hands - Mortgages and Protection

Thank you Elliot!! Very difficult through the pandemic, but we got there in the end!! Congratulations, enjoy the new home! Take care.

Rated 5 out of 5 stars

Mortgage was up for renewal

Mortgage was up for renewal. Literally a 5 minute call the Michael & thats all I had to do. The company done the rest! Incredible service.

February 1, 2021
Unprompted review
Safe Hands - Mortgages and Protection logo

Reply from Safe Hands - Mortgages and Protection

Thanks Scott, a pleasure as always!! Take care, speak to you when the fixed deal comes to an end.

Rated 5 out of 5 stars

Best in the business..

I have used Natasha's services for the past few years now on multiple mortgages. Extremely professional, very approachable and goes the extra mile to what the client wants and always works out a solution. I would highly recommend to anyone who wants nothing but a perfect service!

February 1, 2021
Unprompted review
Safe Hands - Mortgages and Protection logo

Reply from Safe Hands - Mortgages and Protection

Thank you Ryan! Thank you for always recommending me too. Look forward to working together more in the future!

Rated 5 out of 5 stars

Tash was brilliant fitting in around…

Tash was brilliant fitting in around our calendar due to commitments. She explained the product which suited our budget which was way better for our family and budget. Tash keeps us up to date when our mortgage was coming to an end she called me let me know it was coming to an end and she had some products. I can recommend Tash as I have to friends and work colleagues who have been as am very impressed with work of safe hands montages.

January 31, 2021
Unprompted review
Safe Hands - Mortgages and Protection logo

Reply from Safe Hands - Mortgages and Protection

Thank you for your lovely review Jo! We are always happy to accommodate. Thank you for always recommending us, we really appreciate your continued support!

Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service and professionalism from Safe Hands. As a first time buyer, we couldn’t have asked for any more advice and support from Natasha who goes above and beyond to help you. Always at the end of a call/text/email, Natasha is extremely passionate about what she does which gives you the greatest confidence in using her company. We will definitely be in touch again at the end of our two year fixed rate this September!
Highly recommend this Mortgage and Protection company.

January 31, 2021
Unprompted review
Safe Hands - Mortgages and Protection logo

Reply from Safe Hands - Mortgages and Protection

Such a pleasure to see you move into your first home! Thank you for your lovely review and always recommending us!

Rated 5 out of 5 stars

Excellent

Used Natash at Safe Hands, and that was how I felt, safe! Knowing I was getting the best advice for my circumstances, no false hope, always honest, upfront and extremely professional! Everything that Natasha said was going to was followed through! I was always kept informed and updated on progress! Easy to contact and always returned calls and messages! No upfront costs, only paid in completion! Excellent service, highly recommended!

January 31, 2021
Unprompted review
Safe Hands - Mortgages and Protection logo

Reply from Safe Hands - Mortgages and Protection

Thank you for your lovely review Jayne! So pleased we could help you and give you the service you deserved! Look forward to working together again in the future.

Rated 5 out of 5 stars

AMAZING!

As a first time buyer, I was anxious about all things house, but Tash was amazing! From start to finish she was helpful and thoughtful and nothing was ever to much! It’s been 3 years now and I still go to Tash for all things house related because her service is 5* and nothing is ever to much!

January 31, 2021
Unprompted review
Safe Hands - Mortgages and Protection logo

Reply from Safe Hands - Mortgages and Protection

Thank you for your lovely review Paige! It was such a pleasure to see you get your first home. Look forward to working with you again over the next few years!

Rated 5 out of 5 stars

Friendly, local & Professional

I have used Natasha on several occasions over the past few years for various financial guidance. From Life Insurance, Mortgage Deal renewal and more recently Pension Advice. Nothing is ever too much trouble and always willing to accommodate any time to meet in person to discuss details on a more personal and professional level. I would highly recommend Safe Hands.

January 31, 2021
Unprompted review
Safe Hands - Mortgages and Protection logo

Reply from Safe Hands - Mortgages and Protection

Thank you for your great review Alison! It’s been a pleasure helping you over the years!

Rated 5 out of 5 stars

We've now had mortgage support twice…

We've now had mortgage support twice from safe hands (Amy & Tash) and it has been absolutely fantastic. Working with Safehands we found that their advice was honest and always in our best interest. They were fast and efficient and able to answer all of our questions. We are currently looking to move house and we wouldn't go anywhere else. Well done Safehands!!

January 31, 2021
Unprompted review
Safe Hands - Mortgages and Protection logo

Reply from Safe Hands - Mortgages and Protection

Thank you for your lovely review Megan! We look forward to helping you move with your growing family!

Rated 5 out of 5 stars

Fab service

We found Nastasha about 3 yrs ago she helped us remortgage, helped us with suitable insurance policy to suit our family and budget. No hard sell just clear honest advice and guidance. Such a good experience back with her for our next mortgage. Will always recommend time and time again

January 31, 2021
Unprompted review
Safe Hands - Mortgages and Protection logo

Reply from Safe Hands - Mortgages and Protection

Thank you for your fab review Leanne! And thank you for your repeated business! Look forward to helping you many more times over the years.

Rated 5 out of 5 stars

Recommended mortgage advisors

We used Mike for our recent house purchase and were really happy with the process. Mike discussed with us what mortgage options were available to us, and answered all of our (many) questions! The buying process was delayed by Covid-19 but we were able to pick up where we left off, and Mike found us a mortgage that suited us. We would use Safe Hands again for any remortgage and recommend to others.

January 28, 2021
Unprompted review
Safe Hands - Mortgages and Protection logo

Reply from Safe Hands - Mortgages and Protection

Thank you Rhoslyn, much appreciated! Hope you enjoy the new home, speak to you at the end of your fixed deal! Take care.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look