SafeSite Facilities Reviews 

368
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often going above and beyond expectations. The service is described as excellent, highlighting its efficiency, smooth process, and outstanding customer service with quick responses and clear communication. The ordering process is consistently easy and seamless, featuring prompt invoices and helpful product advice. Delivery service receives high marks for punctuality and efficiency, with many noting items arriving on time or even next day. Overall, people frequently express their intention to use the company again for its reliable and professional experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting its professionalism and efficiency from... See more

Delivery service

People report positive experiences with delivery service, often highlighting prompt and on-time arrivals,... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting excellent communication... See more

Order

Customers consistently note positive experiences with order, praising the quick response times and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with this company for the past eight years has been such a meaningful part of my life. I’ve grown both personally and professionally, surrounded by supportive teammates and leaders who truly c... See more

Company replied

Rated 5 out of 5 stars

Good priced product accompanied by first class service from Jack in sales dept. Professionally dealt with my initial enquiry and maintained contact right down to morning of delivery of my goods. Could... See more

Company replied

Rated 5 out of 5 stars

Brilliant service as always from initial contact with Sophie responding so quickly, getting the quote over and getting us booked.  Bruno & Milo on day of works who were so hard working, profession... See more

Company replied

Rated 5 out of 5 stars

Jack and the team at Safesite have been fantastic - not just this year but in previous years we've used them. Each time though, they have been reassuring , given time and thorough in booking what we n... See more

Company replied


Company details

  1. Construction Company
  2. Construction Equipment Supplier
  3. Fence Contractor
  4. Security System Installer
  5. Security System Supplier

Written by the company

Since our founding in 2009 as a small, family-run business, SafeSite Facilities has rapidly grown to become a leader in site safety and security, serving clients nationwide across the UK. We are committed to providing high-quality, reliable services, with a focus on safety, security, and efficiency across a range of sectors, from construction sites to events and everything in between. At SafeSite Facilities, we are widely recognised for our extensive range of non-mechanical plant hire options. Whether you need barriers, fencing, CCTV alarms, event products, or other construction site support systems, we have you covered. Our dedicated teams are experts in selecting and deploying the right equipment for your project, ensuring that you have exactly what you need to meet your site’s requirements. As a trusted partner for both large-scale construction projects and smaller events, we offer flexible, tailored solutions to suit any job. We understand the importance of safety on every site, and our equipment is designed to help ensure compliance, protect workers, and reduce risks. With nationwide coverage, we provide excellent customer service and a commitment to reliability, ensuring that your site runs smoothly and securely. At SafeSite Facilities, we are proud of our rapid growth and dedication to excellence, making us the ideal choice for all your site safety and equipment hire needs.

SafeSiteFacilities.co.uk

Written by the company

Welcome to Safe Site Facilities...
Welcome to SafeSite Facilities and thank you for visiting our Trust Pilot profile. Within the company we have employed vastly experienced individuals, with logistics through to customer service backgrounds who specialise in understanding our customers detailed requirements at a time when safety and security has never been more important.
First In The Industry To Register With Trust Pilot...
Yes that’s right! We are the first in our industry to register a Trust Pilot account. We thrive on exceeding our customers expectations and truly value their feedback. Genuine feedback really helps us continue to grow and improve as a business.
Safety First...
Public and work force safety is a fundamental principle of what our company stands for and has been since the company was founded in 2009. Within a short space of time the company has gained accreditations from many of our industries' governing bodies. When safety comes first, SafeSite Facilities is a name you can trust.
Vast Product Range...
We have a vast range of products, here are some examples of areas we can provide solutions: Vacant Property Protection Barriers & Traffic Managements Fencing & Hoarding Event Products Clearance & Specialist Cleaning Alarms & CCTV Construction
About Safe Site Facilities...
The companies roots began in the Sussex area and have rapidly grown into a recognised national brand. From large industrial projects to smaller private projects you can count on our considerable industry experience and detailed knowledge to provide tailored safety and security solutions for any situation.
Proud Of What We Do...
This has enabled us to work on a wide variety of projects such as providing a diverse selection of site safety solutions to The London Olympic Games Organising Committee (LOCOG). A total of 14km of fencing and 12.5km of pedestrian and crowd barriers were installed at venues, including Lords Cricket Ground, Hampton Court, Horse Guards Parade, Victoria Park, Windsor Race Course and Eton Rowing College, providing safe queuing lanes and secure cycle parks. A task force of 32 operatives per day were employed to undertake this task. We are very proud to have played our part in such a recognised Global event.
Why Not Get In Touch...
In addition to our loyalty and dedication to continuing our current customer relationships, we love to hear from new prospective customers and helping them achieve the level of safety they require.

The SafeSite promise

Free, no obligation quotes and the most competitive prices!

We are sure that you will be happy with our services, but if for any reason you are not, we will be sure to make it right for no extra cost!

Contact info

4.9

Excellent

TrustScore 5 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(368)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good response

Good cost and response, easy to deal with.

January 12, 2023
SafeSite Facilities logo

Reply from SafeSite Facilities

Thank you for the positive feedback, we are pleased we could be an assistance.

Rated 5 out of 5 stars

Great team and company.

Easy to buy from over the phone. I dealt with Emma- Fantastic.
Delivery guy was so helpful.
We ordered too much and took some back, easy too refund.
I would defiantly recommend this company.

December 1, 2022
SafeSite Facilities logo

Reply from SafeSite Facilities

Thank you very much for the review, we are happy to help and be flexible. If you need anything in future you know who to call.

Rated 5 out of 5 stars

Very helpful driver

Very helpful driver. Prompt delivery and collection at time agreed

September 30, 2022
SafeSite Facilities logo

Reply from SafeSite Facilities

Thank you very much for your review, we are very pleased we could assist and it went to plan. We look forward to helping you in the future.

Rated 5 out of 5 stars

Outstanding Customer Service - Thank you!

Philippa O’Donohoe , Account Manager - thank you so much for all your incredible help and at speed today ! Your extensive product knowledge and very professional and friendly approach made all the difference. I know our request wasn’t that simple either! Thank you

July 14, 2022
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Thank you very much for taking the time to review, not only us as a company but Philippa. We are pleased we could help you. Look forward to working with you again.

Rated 1 out of 5 stars

Ordered and paid late one evening then…

Ordered and paid late one evening then headed out the following morning to collect the goods to avoid high delivery charge. The depot had not received details of my payment so I had to wait an hour while one department chased another department to find my faster payment. When the payment was eventually found the lad at the depot handed over a bag containing my delivery but one part out of 2 was missing. He had failed to read the 2 lines of the order so had to return to the stores to get part 2. Another 10 minute wait.

June 9, 2022
SafeSite Facilities logo

Reply from SafeSite Facilities

We are sorry for your recent experience you received. It's regrettable there was a picking error with your order and this will be fed back to our yard. In terms of the payment this was entirely out of our control, we can only release the goods once the payments received. In this instance there was a delay between the banks beyond our control, this resulted in a delay in your collection for which I can only apologise.

Rated 5 out of 5 stars

Organised

Joy organised Bruno and his colleagues to attend and clear the reclaimed property. All done in a quicker time than anticipated.

March 25, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service.
As an owner of commercial property from which I had to evict squatters ( 10 + men and two dogs and other ‘ visitors ‘ ) I faced the daunting prospect of a major clear up. It was difficult to believe how much stuff they accumulated and the mess they left.
It was not a pleasant job but Safe Site were up to the task and knew what they were doing.
From the beginning - Joy at customer service was excellent. The price was agreed and no unexpected extras were added. Communication was fast and responsive - and the guys who carried out the actual work turned up on time and really had a “can do “ approach. Just what you need as a commercial property owner. I do not hesitate to recommend this team.

March 10, 2022
Rated 5 out of 5 stars

They removed graffiti from the outside…outstanding

They removed graffiti from the outside of a building for us and it genuinely looked as new, will definitely be using them again, also Joy in the customer service side is amazing.

February 22, 2022
SafeSite Facilities logo

Reply from SafeSite Facilities

Thank you very much taking the time to review the service we provided. We are very pleased we could assist and look forward to helping you in the future.

Rated 5 out of 5 stars

Very honourable people to deal with

Very honourable people to deal with, efficient and excellent serviceability.

February 3, 2022
SafeSite Facilities logo

Reply from SafeSite Facilities

Thank you very much for the kind review, it was our pleasure. Look forward to assisting you next time.

Rated 5 out of 5 stars

Fast and quality

Fast and quality
Staff in office were great

January 23, 2022
SafeSite Facilities logo

Reply from SafeSite Facilities

Thank you very much for the review, So glad we could help with your requirements.

Rated 2 out of 5 stars

Delivery a day late

Delivery a day late, then only half of the order turned up. Second half turned up hours later, too late to meet deadlines - which were communicated well in advance, and received no reply. Disappointing.

January 14, 2022
SafeSite Facilities logo

Reply from SafeSite Facilities

Firstly I would like to apologise for the delivery being a day late, we notified you the day prior to give you warning. The fencing was split into two deliveries due to the volume and we are very sorry it did not meet the deadlines for you to erect in time. We have fallen short of our high standards and we are sorry this had an effect on the service you received.

Rated 5 out of 5 stars

The staff were polite friendly and…

The staff were polite friendly and helpful, nothing was too much trouble. We got what we wanted when we wanted it. Thank you

January 5, 2022
SafeSite Facilities logo

Reply from SafeSite Facilities

Thank you very much for the business, I am pleased the complete process went well and that you are happy. All the best.

Rated 5 out of 5 stars

Excellent service

Excellent service

I found SafeSite on an internet search. I dealt with Lisa, who was very helpful and efficient. The job was booked in to remove some hazardous waste at a residential property. The team (two men) arrived as arranged and didn't leave until the waste was carefully and efficiently removed. The job was difficult but the team did their work with humour and good grace. The final clean up was excellent and the areas were thoroughly disinfected. A very good job and I would happily recommend the team and the firm. Thank you again.

January 1, 2022
Rated 5 out of 5 stars

First class service

First class service. Delivered on time as arranged and similar with collection. Will be back.

November 9, 2021
SafeSite Facilities logo

Reply from SafeSite Facilities

Thank you very much for taking the time to review your recent hire of crowd barriers. We look forward to helping you out again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look