SafeSite Facilities Reviews 

368
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting individuals who went above and beyond. The service provided is frequently described as excellent, with many people appreciating the efficiency, ease of use, and high standards of work. Reviewers are particularly impressed with the prompt and reliable delivery service, often noting that items arrived on time and as promised. The customer service receives high praise for being responsive, informative, and making the ordering process seamless and straightforward.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and on-time... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication... See more

Order

Clients share positive opinions on order, highlighting the helpfulness of staff members, who provided quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with this company for the past eight years has been such a meaningful part of my life. I’ve grown both personally and professionally, surrounded by supportive teammates and leaders who truly c... See more

Company replied

Rated 5 out of 5 stars

Good priced product accompanied by first class service from Jack in sales dept. Professionally dealt with my initial enquiry and maintained contact right down to morning of delivery of my goods. Could... See more

Company replied

Rated 5 out of 5 stars

Brilliant service as always from initial contact with Sophie responding so quickly, getting the quote over and getting us booked.  Bruno & Milo on day of works who were so hard working, profession... See more

Company replied

Rated 5 out of 5 stars

Jack and the team at Safesite have been fantastic - not just this year but in previous years we've used them. Each time though, they have been reassuring , given time and thorough in booking what we n... See more

Company replied


Company details

  1. Construction Company
  2. Construction Equipment Supplier
  3. Fence Contractor
  4. Security System Installer
  5. Security System Supplier

Written by the company

Since our founding in 2009 as a small, family-run business, SafeSite Facilities has rapidly grown to become a leader in site safety and security, serving clients nationwide across the UK. We are committed to providing high-quality, reliable services, with a focus on safety, security, and efficiency across a range of sectors, from construction sites to events and everything in between. At SafeSite Facilities, we are widely recognised for our extensive range of non-mechanical plant hire options. Whether you need barriers, fencing, CCTV alarms, event products, or other construction site support systems, we have you covered. Our dedicated teams are experts in selecting and deploying the right equipment for your project, ensuring that you have exactly what you need to meet your site’s requirements. As a trusted partner for both large-scale construction projects and smaller events, we offer flexible, tailored solutions to suit any job. We understand the importance of safety on every site, and our equipment is designed to help ensure compliance, protect workers, and reduce risks. With nationwide coverage, we provide excellent customer service and a commitment to reliability, ensuring that your site runs smoothly and securely. At SafeSite Facilities, we are proud of our rapid growth and dedication to excellence, making us the ideal choice for all your site safety and equipment hire needs.

SafeSiteFacilities.co.uk

Written by the company

Welcome to Safe Site Facilities...
Welcome to SafeSite Facilities and thank you for visiting our Trust Pilot profile. Within the company we have employed vastly experienced individuals, with logistics through to customer service backgrounds who specialise in understanding our customers detailed requirements at a time when safety and security has never been more important.
First In The Industry To Register With Trust Pilot...
Yes that’s right! We are the first in our industry to register a Trust Pilot account. We thrive on exceeding our customers expectations and truly value their feedback. Genuine feedback really helps us continue to grow and improve as a business.
Safety First...
Public and work force safety is a fundamental principle of what our company stands for and has been since the company was founded in 2009. Within a short space of time the company has gained accreditations from many of our industries' governing bodies. When safety comes first, SafeSite Facilities is a name you can trust.
Vast Product Range...
We have a vast range of products, here are some examples of areas we can provide solutions: Vacant Property Protection Barriers & Traffic Managements Fencing & Hoarding Event Products Clearance & Specialist Cleaning Alarms & CCTV Construction
About Safe Site Facilities...
The companies roots began in the Sussex area and have rapidly grown into a recognised national brand. From large industrial projects to smaller private projects you can count on our considerable industry experience and detailed knowledge to provide tailored safety and security solutions for any situation.
Proud Of What We Do...
This has enabled us to work on a wide variety of projects such as providing a diverse selection of site safety solutions to The London Olympic Games Organising Committee (LOCOG). A total of 14km of fencing and 12.5km of pedestrian and crowd barriers were installed at venues, including Lords Cricket Ground, Hampton Court, Horse Guards Parade, Victoria Park, Windsor Race Course and Eton Rowing College, providing safe queuing lanes and secure cycle parks. A task force of 32 operatives per day were employed to undertake this task. We are very proud to have played our part in such a recognised Global event.
Why Not Get In Touch...
In addition to our loyalty and dedication to continuing our current customer relationships, we love to hear from new prospective customers and helping them achieve the level of safety they require.

The SafeSite promise

Free, no obligation quotes and the most competitive prices!

We are sure that you will be happy with our services, but if for any reason you are not, we will be sure to make it right for no extra cost!

Contact info

4.9

Excellent

TrustScore 5 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(368)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can I give 6 stars?

Commercial and Admin staff were extremely helpful and polite. Delivery driver could not have been more helpful. Went above and beyond. Will definitely be back.

May 30, 2024
SafeSite Facilities logo

Reply from SafeSite Facilities

Dear Sky,

Wow, thank you for your wonderful review! We're thrilled to hear that our Commercial and Admin staff were extremely helpful and polite, and that our delivery driver exceeded your expectations by going above and beyond.

We're honored by your enthusiasm to give us 6 stars! We look forward to welcoming you back and providing you with the same high level of service in the future.

If you need any assistance or have any questions, please don't hesitate to reach out.

Best regards

Safesite Team

Rated 1 out of 5 stars

This Company flags negative reviews as…

This Company flags negative reviews as "defamatory" to have them removed by Trustpilot.

We know of four 1 star reviews removed.

Update. Safesite now indicate that we are not "customers" and therefore can't review them. Further efforts to remove negative reviews.

Reply.

Safesite have reported negative reviews at this site to the Police as "harassment".

They claim to the Police that reporting them to the Information Commissioner is harassment

They have been sent documents showing that 5 of their their 7 cameras are not at the client's land.

They have been obliged to respond by the ICO

There is legal action about the GDPR breaches where they can explain themselves.

March 1, 2024
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Past reviews by this reviewer were taken down because they contained false information. A monitoring system was installed on our client’s private land, with appropriate signage in place. The reviewer has taken issue with the installation, despite our client’s legal right to have the equipment in place. We have installed the equipment on instruction from our client to protect them from further vandalism and harassment. We will continue to fulfil our duty to protect our customers and their rights.

Rated 1 out of 5 stars

This Company flags negative reviews as…

This Company flags negative reviews as "defamatory" to have them removed by Trustpilot.

Trustpilot obliges, and its processes in those respects are riven with dishonesty (as they admit)

I know of three serious, (and in two cases detailed reviews of this company) which have been removed by complaint.

Those involve cameras placed at rights of way in East Hampshire.

The details of that will be placed elsewhere on line.

Update.

Safesite have reported all negative reviews relating to their activities to the Police as harassment.

This is who we are dealing with at our homes and in our local area.

Safesite's comments about their installations are simply untrue and they can explain those to the Court. They have placed cameras at public land and on other's property and claim - those cover blockages to rights of way by their client - and they are fully aware of that.

March 1, 2024
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Past reviews by this reviewer were taken down because they contained false information. A monitoring system was installed on our client’s private land, with appropriate signage in place. The reviewer has taken issue with the installation, despite our client’s legal right to have the equipment in place. We have installed the equipment on instruction from our client to protect them from further vandalism and harassment. We will continue to fulfil our duty to protect our customers and their rights.

Rated 5 out of 5 stars

Excellent Customer Service

Kleo and the whole team gave us a speedy and very professional service. Excellent customer service! Jumped on our job last min before Xmas.

December 22, 2023
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your review. We're thrilled to hear that Kleo and the team were able to assist you promptly and professionally, especially with the last-minute timing before christmas.
If we can be of any further assistance, please let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Excellent service from SafeSite…

Excellent service from SafeSite Security Solutions. My query was dealt with quickly with friendly staff who couldn’t do enough to help.
I had a loft clearance and everything was done within a very quick time frame which was brilliant. The gentlemen who came to clear the loft space were absolutely fantastic. They were lovely to chat with and worked so so hard, cleaning up after they had cleared the loft too. I would happily recommend SafeSite to anyone, they were fantastic!

October 10, 2023
Rated 5 out of 5 stars

Great Service

Easy website, good communication and delivery on time.

September 19, 2023
SafeSite Facilities logo

Reply from SafeSite Facilities

Thank you for taking the time to leave us a review. We are happy to hear about your experience and hope you will use Safe Site Facilities again in future!

Rated 5 out of 5 stars

Vandals beware…

This company have recently installed cameras in an area of natural beauty, which I regularly visit, which has unfortunately been vandalised on a number of occasions.
The installation seemed quick and cameras are concealed, to ensure this doesn't spoil my walks. The engineers seemed very friendly.
Hopefully these cameras can now act as a deterrant to anyone thinking of causing further damage and destruction to our beautiful countryside.
Thank you SafeSite - for no doubt giving peace of mind to the neighbours and us dog walkers. Priceless.

September 11, 2023
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Thank you very much for the review and kind message. I am pleased to hear our security solutions have offered you peace of mind. All the best.

Rated 5 out of 5 stars

Excellent service

SafeSite have been extremely professional from the moment I contacted them. They were able to provide the service our organisation required, the communication was excellent, the contractors were prompt and completed a job to a high standard. We will definitely use their services again.

July 25, 2023
Rated 4 out of 5 stars

a little feedback

the delivery was made driver polite, only thing i felt could have been better was if the driver was to phone prior to being on site (30 min warning of arrival) as we felt bad that the call came through and they were waiting on us arriving at the site.

July 17, 2023
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon, Thank you for the review it is appreciated. I am sorry we fell short on our pre call to site which would have benefitted yourself and the driver. The feedback has been passed back to the transport department.

Rated 5 out of 5 stars

Excellent staff so very helpful Amazing…

Excellent staff so very helpful Amazing clearance of the mess left by illegal couple living in a tent on our land .I would highly recommend your company to anyone looking for similar help in the same situation as us.Thank you so much every member on your staff are amazing.A very big thank you Jessica Regards to you all Paula Poulsom

July 24, 2023
Rated 5 out of 5 stars

Good products

Good products, good communications and fast delivery, all at a reasonable price.

June 13, 2023
SafeSite Facilities logo

Reply from SafeSite Facilities

Thank you for the kind review, we appreciate the feedback. All the best.

Rated 5 out of 5 stars

Helpful information

Helpful information, prompt and courteous service.

June 20, 2023
SafeSite Facilities logo

Reply from SafeSite Facilities

Thank you very much for the review, we are happy to help.

Rated 5 out of 5 stars

Great service

Prompt and informative advice, quality product and quick service. Installation team very professional and adherence to health and safety protocols absolutely spot on. Customer care fantastic throughout the process - really helped us

June 21, 2023
Rated 5 out of 5 stars

What's not to like!

Friendly help. Spot on advice from Emma in the office. Delivery on time with helpful delivery driver, Lee. All round excellent company. What's not to like!

February 6, 2023
Rated 5 out of 5 stars

Fantastic & friendly customer service

Fantastic & friendly customer service. Delivery was made a day ahead. We will definitely recommend your company & come to you if we need anything in the future.

January 25, 2023
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Thank you very much for the review, your feedback is important to us.

We look forward to helping you out in the future.

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