SafeSite Facilities Reviews 

368
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting individuals who went above and beyond. The service provided is frequently described as excellent, with many people appreciating the efficiency, ease of use, and high standards of work. Reviewers are particularly impressed with the prompt and reliable delivery service, often noting that items arrived on time and as promised. The customer service receives high praise for being responsive, informative, and making the ordering process seamless and straightforward.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and on-time... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication... See more

Order

Clients share positive opinions on order, highlighting the helpfulness of staff members, who provided quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with this company for the past eight years has been such a meaningful part of my life. I’ve grown both personally and professionally, surrounded by supportive teammates and leaders who truly c... See more

Company replied

Rated 5 out of 5 stars

Good priced product accompanied by first class service from Jack in sales dept. Professionally dealt with my initial enquiry and maintained contact right down to morning of delivery of my goods. Could... See more

Company replied

Rated 5 out of 5 stars

Brilliant service as always from initial contact with Sophie responding so quickly, getting the quote over and getting us booked.  Bruno & Milo on day of works who were so hard working, profession... See more

Company replied

Rated 5 out of 5 stars

Jack and the team at Safesite have been fantastic - not just this year but in previous years we've used them. Each time though, they have been reassuring , given time and thorough in booking what we n... See more

Company replied


Company details

  1. Construction Company
  2. Construction Equipment Supplier
  3. Fence Contractor
  4. Security System Installer
  5. Security System Supplier

Written by the company

Since our founding in 2009 as a small, family-run business, SafeSite Facilities has rapidly grown to become a leader in site safety and security, serving clients nationwide across the UK. We are committed to providing high-quality, reliable services, with a focus on safety, security, and efficiency across a range of sectors, from construction sites to events and everything in between. At SafeSite Facilities, we are widely recognised for our extensive range of non-mechanical plant hire options. Whether you need barriers, fencing, CCTV alarms, event products, or other construction site support systems, we have you covered. Our dedicated teams are experts in selecting and deploying the right equipment for your project, ensuring that you have exactly what you need to meet your site’s requirements. As a trusted partner for both large-scale construction projects and smaller events, we offer flexible, tailored solutions to suit any job. We understand the importance of safety on every site, and our equipment is designed to help ensure compliance, protect workers, and reduce risks. With nationwide coverage, we provide excellent customer service and a commitment to reliability, ensuring that your site runs smoothly and securely. At SafeSite Facilities, we are proud of our rapid growth and dedication to excellence, making us the ideal choice for all your site safety and equipment hire needs.

SafeSiteFacilities.co.uk

Written by the company

Welcome to Safe Site Facilities...
Welcome to SafeSite Facilities and thank you for visiting our Trust Pilot profile. Within the company we have employed vastly experienced individuals, with logistics through to customer service backgrounds who specialise in understanding our customers detailed requirements at a time when safety and security has never been more important.
First In The Industry To Register With Trust Pilot...
Yes that’s right! We are the first in our industry to register a Trust Pilot account. We thrive on exceeding our customers expectations and truly value their feedback. Genuine feedback really helps us continue to grow and improve as a business.
Safety First...
Public and work force safety is a fundamental principle of what our company stands for and has been since the company was founded in 2009. Within a short space of time the company has gained accreditations from many of our industries' governing bodies. When safety comes first, SafeSite Facilities is a name you can trust.
Vast Product Range...
We have a vast range of products, here are some examples of areas we can provide solutions: Vacant Property Protection Barriers & Traffic Managements Fencing & Hoarding Event Products Clearance & Specialist Cleaning Alarms & CCTV Construction
About Safe Site Facilities...
The companies roots began in the Sussex area and have rapidly grown into a recognised national brand. From large industrial projects to smaller private projects you can count on our considerable industry experience and detailed knowledge to provide tailored safety and security solutions for any situation.
Proud Of What We Do...
This has enabled us to work on a wide variety of projects such as providing a diverse selection of site safety solutions to The London Olympic Games Organising Committee (LOCOG). A total of 14km of fencing and 12.5km of pedestrian and crowd barriers were installed at venues, including Lords Cricket Ground, Hampton Court, Horse Guards Parade, Victoria Park, Windsor Race Course and Eton Rowing College, providing safe queuing lanes and secure cycle parks. A task force of 32 operatives per day were employed to undertake this task. We are very proud to have played our part in such a recognised Global event.
Why Not Get In Touch...
In addition to our loyalty and dedication to continuing our current customer relationships, we love to hear from new prospective customers and helping them achieve the level of safety they require.

The SafeSite promise

Free, no obligation quotes and the most competitive prices!

We are sure that you will be happy with our services, but if for any reason you are not, we will be sure to make it right for no extra cost!

Contact info

4.9

Excellent

TrustScore 5 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(368)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!

Great service from initial contact to fitting, everyone lovely to deal with and great products!

November 5, 2024
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your review. We are pleased to hear you had a great experience with our products and service.

if there is anything else we can assist you with, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Quick, polite and professsional

Was provided with both a sale and hire quote in order to make our decision. Very helpful with delivery date as during a holiday period.

October 25, 2024
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your lovely review. We are pleased to hear that being provided with both costing options enabled you to make your decision.

If there is anything further we can help you with, please let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Great company

Sienna & the team couldn't be more helpful! We had a product that wasn't the right size and they swapped it without issue. High quality products whenever we order from them. Highly recommend!!

October 30, 2024
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your lovely review. We are pleased Sienna and the team could help you with the exchange and are really grateful for your recommendation. We look forward to working with you again in the future.

Many Thanks
Emily

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable, very quick reactions taken to provide what we needed and understanding when changes were made, no questions asked. Would definitely recommend and use again

October 10, 2024
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your lovely review. We are so pleased you found our team knowledgeable and understanding. Meeting your needs quickly and adapting to changes without hassle is something we aim to achieve, so it is great to know it made a difference for you.

If we can assist in any further matters, please do let us know.

Many Thanks
Emily

Rated 3 out of 5 stars

on time delivery

Initial sending out quotes took lot of time, had to call them several times. delivery was on time.

October 8, 2024
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your feedback! We apologize for the delay in sending out the quotes and any inconvenience it may have caused. We understand how important timely communication is and appreciate your patience. We are pleased the delivery was on time and the process went smoothly.

If we can help in any further way, please let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

fast delivery

fast delivery, a great product at a reasonable price. i will use again

October 8, 2024
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your great feedback. We are pleased to hear the delivery, product and price have met your expectations and we look forward to being able to assist you again in the future.

Many Thanks
Emily

Rated 5 out of 5 stars

SafeSite have been very helpful

SafeSite have been very helpful from the moment I initially contacted them through to completing the work we had agreed. Connor is very efficient, polite and quick in responding. The work was completed to a high standard for us and we were kept updated at all times. I highly recommend this company.

October 16, 2024
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you so much for your review. We are so pleased Connor was able to assist you. We're glad you are pleased with the quality of our work and communication throughout the process. If you need anything in the future, don’t hesitate to reach out!

Many Thanks
Emily

Rated 5 out of 5 stars

Great speedy response and turn around…

Great speedy response and turn around on quotes also excellent delivery

October 7, 2024
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your lovely review. We're thrilled to hear that you appreciated our quick response and turnaround on quotes, as well as the excellent delivery.

We look forward to working with you again.

Many Thanks
Emily

Rated 5 out of 5 stars

Georgia woods

Georgia Woods as allways was so so helpfull and is a credit to SafeSite Facilities.

October 3, 2024
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your wonderful feedback! We're so glad to hear that you had a fantastic experience with Georgia.

If there is anything we can help with, please let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Connor was excellent and very…

Connor was excellent and very supportive, deliver was good I would have no hesitation to use Safesite in the future.

Thanks Connor.

October 11, 2024
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your positive review! We're delighted to hear that Connor provided you with excellent support and that your delivery went smoothly.

We look forward to working with you again in the future.

Many Thanks
Emily

Rated 5 out of 5 stars

Excellent customer service from Connor…

Excellent customer service from Connor and a quick delivery!

October 18, 2024
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you very much for your review. We’re thrilled to hear that Connor provided you with excellent customer service and that your delivery was quick.

We look forward to working with you in the future.

Many Thanks
Emily

Rated 5 out of 5 stars

Helpful service and any change of…

Helpful service and any change of requirements easily sorted

October 7, 2024
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your review. We're thrilled to hear that you found our service helpful and that we could easily accommodate your requirements.

If you need anything in the future, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Great products and super service from…

Great products and super service from ordering all the way to delivery

September 30, 2024
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you very much for your review. We are pleased you are happy with your order and service you received.

If there is anything else we can help with the future, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Excellent Service

Unfortunately had to use Safe Sites on several occasions now but from picking up the phone up to receiving the Completion Notice with photos the service is second to none. Appointment is booked really quickly and the site is left really clean

October 7, 2024
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your feedback. We are so pleased we have been able to provide consistent second to none service to you in unfortunate circumstances. We strive to be as reactive as we possibly can, while being as clean and tidy as possible.

Should we be able to assist you any further, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Regular customer rates SSF 10/10

We have used SSF for a number of years , we hire lighting towers for school open evening, Customer service is superb, from booking , delivery and collection .

The communication is most welcome
Great people to do business with. Thank you

October 2, 2024
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your lovely words. We’re thrilled to hear that you’ve had such positive experiences with our lighting towers for your school open evenings. It is great to know our communication has made a difference. We appreciate your continued support and look forward to working with you again in the future.

Many Thanks
Emily

Rated 4 out of 5 stars

Quick delivery

Quick delivery , Excellent quality

September 27, 2024
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your feedback. We are pleased to hear the delivery was quick and the quality was excellent. If we can assist you any further, please let us know.

Many thanks
Emily

Rated 5 out of 5 stars

I would like to say my experience using…

I would like to say my experience using Safesite Facilities
Was first class
The driver who was delivering my product
When out of his way to make everything go smoothly
I would recommend using them

September 19, 2024
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for taking the time to share you experience. We are thrilled to hear that our driver went the extra mile to ensure everything went smoothly for your delivery. We work hard to ensure we meet customer expectations and its great to hear that we have met your expectations. We look forward to working with you again in the future.

Many Thanks
Emily

Rated 5 out of 5 stars

Great experience

Great experience. Easy to deal with and kept in contact throughout. Would definitely use again.

September 21, 2024
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your wonderful Feedback! We are pleased to hear you had a great experience and would use us again! Keeping our customer informed is really important to us and I am pleased this happened for you. We look forward to working with you again in the future.

Many Thanks
Emily

Rated 5 out of 5 stars

Great service from Connor Piatek

Great service from Connor Piatek, kept me informed and updated re my order.

September 24, 2024
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your great feedback! We are pleased Connor provided you with great service and kept you well informed regarding your order. I will pass on your kind words and we look forward to working with you again in the future.

Many Thanks
Emily

Rated 5 out of 5 stars
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your excellent review! We are pleased to hear you have received such great service and look forward to working with you again the future.

Many Thanks
Emily

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