Safety Giant Reviews 59

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Genuine items at great prices, almost couldn't believe it when everything I ordered came as it should, on time and all together 👍 I read some mixed reviews about this website, but overall glad I p... See more

Rated 4 out of 5 stars

Purchased 2 pairs of safety boots as unsure of correct size. Pre-purchase support was very good and promptly provided. Sadly neither pair was suitable, so needed to be returned via a courier, but... See more

Rated 5 out of 5 stars

After checking this site for Safety Giant, I very nearly didn't place an order due to the mainly negative reviews. The price for a pair of Dr Martens seemed too good to be true but I decided to give... See more

Rated 1 out of 5 stars

Ordered a Christmas present from here on the weekend - realised the order was for the wrong size and emailed them within 5 minutes to request it be changed. Was advised they would notify the warehouse... See more


Contact info

4.1

Great

TrustScore 4 out of 5

59 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No option to cancel or change your…

No option to cancel or change your order once they have your money.....be VERY VERY CAREFUL

December 13, 2025
Safety Giant logo

Reply from Safety Giant

We are committed to getting orders processed and dispatched as quickly as possible. Shortly after an order is placed, it automatically enters our fulfilment process, which means we may not always be able to cancel or make changes once this has begun, which would have been the case here.

We always offer the opportunity to return any unwanted items for a refund in line with our returns policy

Thanks for ordering with us.
Safety Giant Team

Rated 1 out of 5 stars

Wrong size sent out, had to pay to return still

Ordered a pair of cargo trousers, they sent the wrong size. They don’t offer free returns usually but claim they do if ‘they made a mistake’ but we received no refund for the delivery fee and my husband had to email to get the refund on the cargo trousers 4 days after they had signed to say they had received them. Will definitely never order anything from them again, such poor customer service and very backwards in not offering free returns especially when they clearly can’t package things up correctly in their warehouse!

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

Misleading returns policy and bad customer service

Ordered a Christmas present from here on the weekend - realised the order was for the wrong size and emailed them within 5 minutes to request it be changed. Was advised they would notify the warehouse and then they still sent the wrong size. Now want to charge me for a return even though their returns policy states it should be free. Customer service is terrible!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Order arrived today very happy! Excellent choice of safety boots at unbeatable prices.

Will be ordering from here from now on 👍

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Another Great Buy

My second order from Safety Giant. Delighted with my purchase once again, great prices and fast delivery. An excellent company, highly recommend.

October 27, 2025
Rated 5 out of 5 stars

Safety wear as it should be

When it comes to safety wear, you guys are right on top of the pile. Great range of clothing and safety wear all at very competitive prices, what more can you ask for.

July 28, 2025
Rated 5 out of 5 stars

Great boots

Easy to order, good price and prompt delivery. Really comfortable safety boots - best I have worn for a while.

July 27, 2025
Rated 1 out of 5 stars

Sizes are way off

Wrong size trousers sent initially. I ordered a 14 and was sent a 10.
I then ordered a size 12, which was actually smaller than the size 10.
Where's the quality control?

July 3, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look