I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Spoke with Kyle this morning to update my address details, Kyle then spotted we could be earning more interest and so changed over our accounts to higher earning ones, and then sorted out my online ac... See more
Company replied
I am dealing with my mothers estate. She loved Saffron Brentwood because the staff are so friendly. They have been super supportive of me including a cheerful hello or recognition when I arrive in... See more
Company replied
I recently went into the Colchester branch to open a new ISA and reinvest an existing ISA. My husband and I were seen by Kyle Stanway who expertly guided us through the process and made all the necess... See more
Company replied
Company details
Written by the company
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Contact info
1A Market Street, CB10 1HZ, Saffron Walden, United Kingdom
- saffronbs.co.uk
4.6
Excellent
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Kyle at Colchester branch
Kyle at Colchester branch was very helpful and efficient.
March 9, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your positive feedback regarding your experience with Kyle at our Colchester branch. We are delighted to hear that you found him to be helpful and efficient.
At Saffron Building Society, we strive to provide our customers with the best possible service, and it’s wonderful to know that Kyle made a positive impression during your visit. Your satisfaction is important to us, and we appreciate your recognition of our team's efforts.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. Thank you once again for your kind words!
Welcoming
Welcoming, friendly and very professional. Caroline explained everything clearly and was happy to answer our questions.
March 11, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your wonderful feedback regarding your experience with Caroline. We are thrilled to hear that you found her to be welcoming, friendly, and very professional during your interaction.
At Saffron Building Society, we believe that clear communication and a supportive approach are key to providing excellent service, and it’s fantastic to know that Caroline was able to explain everything clearly and address your questions with ease.
If you have any further inquiries or need assistance in the future, please do not hesitate to reach out. Thank you once again for your kind words!
Kyle was very helpful and gave me good…
Kyle was very helpful and gave me good advice also very friendly
March 2, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your positive feedback regarding your experience with Kyle. We are delighted to hear that he was helpful, provided you with good advice, and maintained a friendly approach during your interaction.
At Saffron Building Society, we strive to ensure our customers receive the support and guidance they need, and it’s wonderful to know that Kyle made a positive impact on your experience.
If you have any further questions or require assistance in the future, please feel free to reach out. Thank you once again for your kind words!
In recent phone calls to Saffron…
In recent phone calls to Saffron Building Society,I have been helped by first Ruby in the Ware branch and then by Debbie in the Colchester branch.I would like to acknowledge their assistance……and their professional approach.I have been a long standing member of the Saffron for many years now and I have invariably received a consistently high standard of service.I would therefore have no hesitation whatsoever in recommending this institution to anyone. Thank you.
March 2, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your generous feedback regarding your recent experiences with Debbie. We are delighted to hear that you received such professional assistance from our team members.
At Saffron Building Society, we take great pride in providing a consistently high standard of service to our long-standing members, and it’s heartening to know that we have met your expectations over the years. Your recommendation means a great deal to us, and we are grateful for your continued trust in our services.
If you ever need further assistance or have any questions, please do not hesitate to reach out. Thank you once again for your kind words!
Saffron is always unfailingly helpful
Saffron is always unfailingly helpful. Today, Caroline was very good when I wanted to change an old issue savings account to the latest issue with a better rate. Many savings providers make you do a complicated open a new account, transfer the money online, close the old account - all doing it online yourself in several stages. With Saffron everything is brilliantly easy and Caroline just said she would sort it all out for me. Great service. Thank you!
March 4, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your wonderful feedback regarding your recent experience with Caroline. We are thrilled to hear that you found our service unfailingly helpful and that Caroline made the process of changing your savings account so straightforward.
At Saffron Building Society, we strive to provide a seamless experience for our customers, and it’s fantastic to know that Caroline was able to assist you efficiently without the complications often encountered elsewhere. Your satisfaction is our priority, and we are glad that you felt well taken care of.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you once again for your kind words!
Enquiry about ISA transfer
Chi Cameron was very helpful and clearly explained what action I needed to take to transfer an ISA. She then emailed me the necessary forms.
February 28, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your kind words regarding Chi Cameron's assistance. We are thrilled to hear that she provided you with clear explanations and the necessary forms for your ISA transfer.
At Saffron Building Society, we pride ourselves on delivering exceptional customer service, and it’s wonderful to know that Chi exemplified this during your interaction. If you have any further questions or need additional support, please feel free to reach out to us.
Thank you once again for your feedback!
Thank you for your help today
Thank you for your help today. Decided to go back to a pass book for my savings. Very helpful. Thank you
February 11, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your kind words! We are delighted to hear that you found our assistance helpful and that you have decided to return to a passbook for your savings.
At Saffron Building Society, we aim to provide personalised service that meets the needs of our customers, and it’s wonderful to know that we were able to support you in your decision.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again.
Kyle was very helpful
Kyle was very helpful, helped me right away and was very polite too.
February 10, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Kyle was able to assist you promptly and with such politeness.
At Saffron Building Society, we pride ourselves on providing excellent customer service, and it’s wonderful to know that Kyle exemplified this during your interaction. Your feedback is greatly appreciated and will be shared with our team.
If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
The Kyle Experiance
Kyle's ability to listen, understand, empathise, communicate and ultimately solve problems caused by Saffron's IT systems
February 10, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your thoughtful feedback regarding your recent experience with Kyle. We are pleased to hear that he demonstrated such valuable skills in listening, understanding, empathising, and communicating effectively to resolve the issues you faced with our IT systems.
At Saffron Building Society, we recognise that technology can sometimes present challenges, and we are committed to ensuring that our staff are equipped to handle these situations with care and professionalism. It’s heartening to know that Kyle was able to provide you with the support you needed.
Your comments will be shared with Kyle and the wider team, as they serve as a great reminder of the importance of customer service. If you have any further concerns or require assistance in the future, please do not hesitate to reach out.
Thank you once again for your feedback, and we look forward to continuing to serve you.
Fantastic service from Kyle
What a great experience… nothing was too much trouble for Kyle who we spoke to in customer services . He was very friendly and managed to sort out everything we needed . Such a refreshing change to deal with someone so professional.
February 9, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for sharing your wonderful experience with us! We are thrilled to hear that Kyle in our customer services team was able to assist you so effectively.
It’s fantastic to know that he was friendly and went above and beyond to sort out everything you needed. We take great pride in our team’s professionalism and dedication to customer satisfaction, and your feedback serves as a great affirmation of our efforts.
We appreciate you taking the time to recognise Kyle’s hard work, and we will ensure your kind words are passed on to him. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you once again for your feedback, and we look forward to serving you again soon!
Cannot withdraw and staff not helping
I gave my maturity instructions and I have been messaging the bank for several days now but there is apparently no way I can access funds from my 'instant access' account now my savings have matured. Things go wrong but staff attitude when they do is a measure of the business. My experience has been very poor.
February 4, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for bringing your concerns to our attention. We sincerely apologies for the difficulties you have encountered regarding your maturity instructions and accessing your funds from your instant access account. We understand how frustrating this situation must be, and we appreciate your patience as we work to resolve it.
We would also like to formally record your dissatisfaction as a complaint. This will help us to investigate the matter further and ensure that we take the necessary steps to prevent similar issues in the future.
Please allow us the opportunity to assist you further. If you could provide us with your contact details or reach out to our customer service team directly, we will work to resolve the issue as quickly as possible.
Saffron Building Society. One of the best
I have used the Saffron Building Society for a number of years. I have always found their savings products competitive and their website easy to operate. I was very pleased to leaen The Saffron offer a loyalty bond, for customers who have stuck with them. Its very refreshing as many financial institutions offer their best rates to new customers only and not their long standing ones.
I had reason to call today, and was dealt with by Kyle who I must say was friendly and helpful. I am sure I will be dealing with the Saffron Building Society for many years to come. Keep up the great work.
January 30, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for taking the time to share your positive experience with Saffron Building Society. We are delighted to hear that you have found our savings products competitive and our website user-friendly.
We take great pride in rewarding our loyal customers, and it’s wonderful to know that our loyalty bond has made a positive impression on you. We believe that long-standing customers deserve the best rates, and your feedback reinforces our commitment to this principle.
We are also pleased to hear about your recent interaction with Kyle. Our team strives to provide friendly and helpful service, and it’s gratifying to know that Kyle was able to assist you effectively.
Thank you once again for your kind words. We look forward to serving you for many more years to come. If you have any further questions or need assistance, please don’t hesitate to reach out.
Saffron BS apologised for HMRC reporting error …
Saffron BS apologised for incorrectly failing to report interest to HMRC on a couple of savers. They investigated, identified, and gave me a written response that included all the necessary information. They did so pretty quick too, which is pretty important given deadline for self-assessment is 31.01.26! Taking ownership is to their credit. I can't give 5 stars ... it was a Saffron error after all; but very happy to award 4 and keep using this mutual, with increased confidence that problems are effectively sorted out in the future. Thank you, Leah, Ass. Cluster Man., for the 'sincere apology' ... it was appreciated.
January 23, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for taking the time to share your feedback. Your comments are valued and help us continue to improve our service.
We appreciate you acknowledging the steps taken to investigate the issue and resolve the matter promptly. We are glad this has helped restore your confidence and we'll be sure to pass on your feedback to Leah and the team.
A very friendly meeting with Michael
A very friendly meeting with Michael, he explained every thing clearly and in terms that we could understand. Overall a good experience.
January 22, 2026
Unprompted review
Reply from Saffron Building Society
Hi David,
Thank you for taking the time to leave your feedback. We're really pleased to hear you had such a friendly and positive meeting with Michael., and that everything was explained clearly in way that was easy to understand.
We'll be sure to pass your kind comments on to Michael. If you need any further help in future, please don't hesitate to get in touch.
Lewis little spent time with me without…
Lewis little spent time with me without any pressure for a certain account. He understood my illness and was veryt considerate towards it
January 22, 2026
Unprompted review
Reply from Saffron Building Society
Hi Mark,
Thank you for your lovely feedback. We're really pleased to hear that Lewis took the time to support you with such care and understanding.
We'll be sure to pass your kind comments on to him. If you ever need any further help, please don't hesitate to get in touch.
Friendly and helpful explained…
Friendly and helpful explained everything clearly
January 20, 2026
Unprompted review
Reply from Saffron Building Society
Hi Valerie,
Thank you for your review. We're glad to hear everything was explained clearly and that you found our service friendly and helpful. We appreciate you taking the time to share this with us.
Excellent Service
We are a small club and opened a Community Saver Account with Saffron. When we needed to change signatories it was all done and dusted the same day. It was really easy to speak to a human, and all very pleasant and efficient. Thank you Sarah for your help. How refreshing to deal with a financial institution that is actually interested in talking to, and sorting customer problems quickly and easily.
January 8, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your kind feedback. We're delighted to hear your account opening journey was handled so smoothly and that Sarah was able to help you so efficiently. We'll be sure to pass on your comments to her, and we really appreciate you choosing Saffron.
lewis made us very welcome
lewis made us very welcome , listen to what we needed and with his help found the products we wanted, we will continue use the sevices of this branch and excellent staff
January 19, 2026
Unprompted review
Reply from Saffron Building Society
Hi Roger,
Thank you for your kind feedback. We're delighted to hear that Lewis made you feel welcome and helped you find the right product for your needs. We'll be sure to pass your comments on to him and the team.
Amateurish and not customer focused.
Possibly the most amateurish organisation I've had the misfortune to deal with. My late brother had money invested with them and their customer service has been appalling e.g asking me to go into a branch when they were aware I lived 250 miles away, asking me to send documents without providing an address, asking me to complete a form that needed me to know the balance but refusing to let me know the balance without completion of the form! The sum invested was relatively low but, unlike other building societies I dealt with, they refused to release the funds without probate. Their rigid processes are not at all customer friendly.
28/01/26: Probate was just one of the issues and you said you wouldn't be reviewing your other processes. As I promised, a complaint has now been lodged with the Ombudsman.
January 19, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for taking the time to share your experience. We're sorry to hear about the distress this situation has caused, particularly at such a difficult time.
While the probate limits are outlined in our General Terms and Conditions, following your feedback we have started a review into the our required probate limits. We appreciate you raising this with us and recognise the frustration this has caused.
We would welcome the opportunity to look into your concerns further and record your dissatisfaction by logging a formal complaint. Please let us know if you want someone to call you, or alternatively please call us on 08000 721100.
If only all customer care agents were as good as Alasdair!
I have no branches close to me and when the online banking said go to branch or call customer services I was filled with dread from other banks I have dealt with. Alasdair was friendly efficient, professional and incredibly patient and understanding. It was getting close to them closing and I didn’t feel at all rushed. I battled to get my account online for ages but he made it all so easy and even waited on the phone until I was up and running. If all their agents are as good then I can’t recommend Saffon enough!
January 13, 2026
Unprompted review
Reply from Saffron Building Society
Hi Deb,
Thank you so much for taking the time to leave such a thoughtful review. We're really pleased to hear how positive your experience was with Alasdair, he will be delighted to read your comment.
Your recommendation means a great deal to us. If there's anything else we can help with in future, please don't hesitate to get in touch.
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