The appointment was arranged because we were no longer able to log in to our accounts! We were expected for our appointment and Kyle, our adviser, was quickly out to greet us. He apologised for our... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
On 12th August I contacted Saffron Building Society as I had forgotten my log in details. The call was answered quickly by the patient and kind Sophia who talked me slowly through every step. It was... See more
Company replied
We were helped to setup an online account and then to open a savings account by Georgette Taylor. She was extremely helpful, and patient when it took quite a while for us to work through various ele... See more
I've just been contacted by Saffron Building Society asking me if I wanted to close a savings account I had withdrawn all the money from a couple of months ago and asking where they can send the small... See more
Company replied
Company details
Written by the company
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Contact info
1A Market Street, CB10 1HZ, Saffron Walden, United Kingdom
- saffronbs.co.uk
4.7
Excellent
325 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer care.
From the inital contact from Saffron to our appointment to discuss our account was first class.
Kyle Stanway who we had our appointment with was both knowledgeable and friendly.
He explained our options and listened to our opinions and we were very happy with our choice.
My husband was reluctant to come to the appointment as he leaves all the finance matters to me but when we left the first words he said to me were "well that was good, wasn't he a lovely man."
Well done Kyle you havea great rapport with customers which was appreciated .
July 28, 2026
Unprompted review
Reply from Saffron Building Society
Dear Vivien,
Thank you for your fantastic review! We are thrilled to hear that your initial contact with Saffron and your appointment to discuss your account were first class.
It’s wonderful to know that Kyle Stanway provided you with knowledgeable and friendly service, taking the time to explain your options and listen to your opinions. We are especially pleased to hear that your husband, who was initially reluctant to attend, left the appointment with such positive feedback about Kyle.
Your satisfaction is our priority, and we are delighted that you were happy with your choice.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your kind words!
Great customer service - and interest rates
We transferred an ISA to Saffron because they were offering a very competitive rate. There was a delay in the transfer being completed due to an error at Saffron's end, but the reason I'm still giving a very positive review is the people I spoke to on the phone did a brilliant job of sorting it out - they kept us informed throughout the process and were always clear and friendly in their communications. I've come to Trustpilot in the past due to bad experiences and wanted to share this one as an example of customer service done right!
July 2, 2026
Unprompted review
Reply from Saffron Building Society
Dear Peter,
Thank you for taking the time to share your experience! We are delighted to hear that you chose to transfer your ISA to Saffron due to our competitive rates.
We sincerely apologise for the delay in the transfer caused by an error on our end. However, we are thrilled to know that our team was able to resolve the issue effectively and keep you informed throughout the process. Clear and friendly communication is a priority for us, and it’s wonderful to hear that our efforts made a positive impact on your experience.
Your feedback is invaluable, especially as you have shared your past experiences on Trustpilot. We truly appreciate your recognition of our customer service and are committed to maintaining these high standards.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your kind words!
I wanted to review my accounts to find…
I wanted to review my accounts to find the best options for my situation. Kyle was extremely accommodating with regard to our appointment time and talked through and executed my wishes in a refreshingly uncomplicated way. Other requests were actioned quickly and efficiently . Many thanks
July 23, 2026
Unprompted review
Reply from Saffron Building Society
Dear John,
Thank you for your wonderful review! We are thrilled to hear that Kyle was able to accommodate your appointment needs and that he provided you with a straightforward and efficient experience while reviewing your accounts.
It’s great to know that he took the time to discuss your options and executed your requests promptly. We strive to make the process as uncomplicated as possible for our customers, and your feedback reinforces our commitment to excellent service.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Many thanks once again for your kind words!
Emily was most welcoming
Emily was most welcoming. She gave excellent advice and was most confident when talking about the various products.
July 21, 2026
Unprompted review
Reply from Saffron Building Society
Dear Cilla,
Thank you for your kind feedback! We are delighted to hear that Emily made you feel welcomed and provided you with excellent advice regarding our various products.
Her confidence and knowledge are truly assets to our team, and we are pleased that she was able to assist you effectively. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience.
If you have any further questions or need assistance in the future, please feel free to reach out.
Good customer care
A small company that the customer can access services ether online or through face-to-face engagement. No hard sell just relevant information and honest answers.
July 22, 2026
Unprompted review
Reply from Saffron Building Society
Dear Janice,
Thank you for your thoughtful review! We are pleased to hear that you appreciate the accessibility of our services, whether online or through face-to-face engagement.
At Saffron Building Society, we pride ourselves on providing relevant information and honest answers without any hard sell. Your feedback reinforces our commitment to delivering good customer care, and we are grateful for your recognition of our efforts.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Friendly professional support
Friendly professional support. Excellent customer service from Kyle and colleagues.
I would highly recommend SBS
July 22, 2026
Unprompted review
Reply from Saffron Building Society
Dear David,
Thank you so much for your fantastic review! We are thrilled to hear that you received friendly and professional support from Kyle and our team.
Your recommendation means a great deal to us, and we are committed to maintaining the high standards of customer service that you experienced. We truly appreciate you taking the time to share your positive feedback.
If you need any further assistance or have any questions in the future, please feel free to reach out.
Excellent service
Caroline was very helpful and patient. She understood what I needed and also explained how, by using the app, I could have the info she gave me at my fingertips
July 21, 2026
Unprompted review
Reply from Saffron Building Society
Dear Kathryn,
Thank you for your wonderful feedback! We are delighted to hear that Caroline provided you with excellent service and demonstrated patience in understanding your needs.
It’s great to know that she was able to explain how to use the app effectively, ensuring you have easy access to the information you require.
Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Very friendly staff
Very friendly staff, and really good customer service
July 20, 2026
Unprompted review
Reply from Saffron Building Society
Dear Cinedaw,
Thank you for your kind words! We are thrilled to hear that you found our staff to be very friendly and that you received excellent customer service during your visit.
Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you need any further assistance or have any questions in the future, please feel free to reach out.
The staff were welcoming and wll-informed
The staff were welcoming and informative. There was a good balance between the professional advice and personal interest in me, as a customer. An effort was made to understand my needs and lifestyle in order to match me with the products which would best suit me.
July 20, 2026
Unprompted review
Reply from Saffron Building Society
Dear Ann,
Thank you for your thoughtful review! We are delighted to hear that you found our staff to be welcoming and well-informed.
It is our aim to strike the right balance between providing professional advice and showing genuine interest in our customers. We are pleased that our team made an effort to understand your needs and lifestyle, ensuring that we could match you with the products that best suit you.
Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. If you have any further questions or require assistance in the future, please do not hesitate to reach out.
The best customer service by far!
I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before I'm connected to an Agent, and this occasion was no different.
I spoke with Kyle Stanway, who, on first impression, was friendly and welcoming. Although the is was resolved without intervention, Kyle suggested I switch my savings accounts to a higher interest rate, which he would do from his end. Within 30 minutes, this was done! No hassle, form filling, or hanging on! Thank you Kyle for your prompt, swift professionalism and it was a pleasure to speak with you.
July 16, 2026
Unprompted review
Reply from Saffron Building Society
Dear Angela,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you have consistently experienced excellent customer service with Saffron Building Society, and we truly appreciate your kind words.
It’s fantastic to know that Kyle Stanway provided you with a friendly and welcoming experience during your recent interaction. We are delighted that he was able to assist you promptly and suggest a higher interest rate for your savings account, making the process seamless and hassle-free.
Your satisfaction is our top priority, and we are grateful for your recognition of our team's efforts. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your positive review!
It was so nice to speak to a human and…
It was so nice to speak to a human and Kyle Stanway was very pleasant, knowledgeable and extremely helpful.
July 7, 2026
Unprompted review
Reply from Saffron Building Society
Dear Jean,
Thank you for your lovely feedback! We are delighted to hear that you had a positive experience speaking with Kyle Stanway. It’s wonderful to know that he was pleasant, knowledgeable, and extremely helpful during your interaction.
We understand the importance of personal connections, and we strive to provide a friendly and supportive environment for all our customers. Your kind words are greatly appreciated and will be shared with Kyle and the team.
If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again!
Can not thanks the guys enough at…
Can not thanks the guys enough at Saffron colchester. Every staff member is always so helpful. Kyle has been a great help in organising and helping with accounts. Great building society.
July 16, 2026
Unprompted review
Reply from Saffron Building Society
Dear Samantha,
Thank you so much for your wonderful feedback! We are thrilled to hear that you have had such a positive experience at our Colchester branch. It’s fantastic to know that our team, especially Kyle, has been able to assist you effectively with your accounts.
We take great pride in providing helpful and supportive service, and your kind words truly motivate us to continue delivering the best for our customers.
If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to welcoming you back soon!
Face to face contact essential.
Face to face contact with friendly ,helpful staff who are knowledgeable but not pushy.
July 13, 2026
Unprompted review
Reply from Saffron Building Society
Dear Michael Stock,
Thank you for sharing your thoughts! We understand that face-to-face contact can be invaluable for many of our members, and we are pleased to hear that you had a positive experience with our friendly and knowledgeable staff.
Our team strives to provide helpful assistance without being pushy, ensuring that our customers feel comfortable and supported in their decisions. Your feedback reinforces our commitment to delivering excellent service.
If you have any further questions or need assistance, please feel free to reach out. We look forward to welcoming you back soon!
Confidence and knowledgable staff member.
We found the staff member very helpful in his advise and understanding of our request for help in updating our ISA account.
Very pleased and satisfied with the confidence and customer service.
July 8, 2026
Unprompted review
Reply from Saffron Building Society
Dear Robert Franklin,
Thank you for your fantastic feedback! We are delighted to hear that you found our staff member to be helpful and knowledgeable in assisting you with your ISA account update.
Providing excellent customer service and ensuring our customers feel confident in their decisions is our top priority, and it’s wonderful to know that we met your expectations. Your satisfaction is incredibly important to us, and we appreciate your kind words.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you once again for your review!
Dan was polite and helpful
Dan was polite and helpful, it was a pleasure to talk to him.
July 8, 2026
Unprompted review
Reply from Saffron Building Society
Dear Marianne,
Thank you for taking the time to share your feedback! We are thrilled to hear that Dan provided you with polite and helpful service. It’s always a pleasure to know that our team members are making a positive impact on our customers' experiences.
We appreciate your kind words and will be sure to pass on your compliments to Dan. If you need any further assistance or have any questions, please don’t hesitate to reach out.
Thank you once again for your feedback!
A friendly branch on the High Street
I am dealing with my mothers estate. She loved Saffron Brentwood because the staff are so friendly. They have been super supportive of me including a cheerful hello or recognition when I arrive in branch. They have gone above and beyond and I cant recomend them highly enough.... their interest rates and air conditioning are pretty good too!
July 7, 2026
Unprompted review
Reply from Saffron Building Society
Dear Sarah,
Thank you so much for your wonderful review! We are delighted to hear that you have had such a positive experience at our Brentwood branch.
Our team takes great pride in providing friendly and supportive service, and it’s heartwarming to know that their efforts have made a difference during this time. We truly appreciate your kind words and recommendation.
We’re also glad to hear that you’re pleased with our interest rates and the comfort of our branch! If you need any further assistance or have any questions, please don’t hesitate to reach out.
Thank you once again for your feedback, and we look forward to welcoming you back soon.
Saffron Building Society Cash ISA
I was attracted by the rate Saffron were offering on the Cash ISA they launched in late March 2026.
However it quickly became clear they didn't have the staffing resources to deal with a large influx of new customers. I read of long delays in transferring in ISAs from other providers so I waited till May to request my transfer in thinking they would have cleared the backlog by then. How wrong I was. I submitted my transfer form by email on 7th May. When I hadn't heard anything by 18th May I rang for an update only to be told my request was still just sat in the inbox and no-one had even looked at it yet. They acknowledged that they'd been swamped with transfer in requests and were stuggling to cope. So why launch a market leading product when you don't have the resources to provide a decent level of service?
I could possibly have forgiven that but to add insult to injury I now read that Saffron are reducing the interest rate to 4.35%. I only know of this from looking at online forums, Saffron haven't bothered to let me know directly. So first you frustrate customers with delays to their transfers, then how do you go about getting them back onside, oh yeah, you reduce the interest rate just 3 months after launching the product. This is despite there being no movement in the Bank of Engand base rate.
All you have achieved is angered new customers who are now unlikely to given you their business again and probably cheesed off your own staff too who sadly have to deal with the backlash from customers. Now there's going to be an influx of customers wanting to transfer out, and I bet Saffron aren't able to cope with that either. Shambles.
July 6, 2026
Unprompted review
Reply from Saffron Building Society
Dear Andrew,
Thank you for taking the time to share your feedback regarding your experience with Saffron. We sincerely apologise for the frustrations you have encountered, and we appreciate your honesty in highlighting these issues.
We understand how disappointing it must be to face delays in your transfer request, especially after being attracted by our competitive rates. We are continually working to enhance our processes to ensure we deliver the high level of service that our customers expect and deserve.
Your feedback is invaluable to us, and we are committed to learning from this experience to improve our services. We would like to resolve your concerns. Please reach out to us directly at complaints@saffronbs.co.uk, and a member of our team will be happy to assist you further.
Thank you.
This phone meeting was extremely…
This phone meeting was extremely helpful and sorted things out for me very easily and quickly. Kyle was very personable and knew his stuff!
Excellent customer service Saffron! Thank you Kyle
July 1, 2026
Unprompted review
Reply from Saffron Building Society
Dear Bridget Graigen,
Thank you for your fantastic feedback! We are delighted to hear that your phone meeting was extremely helpful and that it resolved your concerns quickly and easily.
It’s wonderful to know that Kyle made a positive impression with his personable approach and expertise. We take great pride in providing excellent customer service, and your kind words affirm our commitment to our customers.
Thank you once again for your review, and if you need any further assistance, please don’t hesitate to reach out.
Self-build Mortgage Application took over one year
More than one year for Self-build mortgage application. Impersonal service; over pedantic requirements; slow to respond. We gave up and went elsewhere for funding. We would NEVER recommend Saffron.
March 31, 2026
Unprompted review
Reply from Saffron Building Society
Dear Mrs G,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and would like to address your concerns as soon as possible.
Unfortunately, we’re unable to locate your application based on the information provided. To help us investigate further, we kindly ask that you contact us directly at complaints@saffronbs.co.uk with your details. A member of our team will be more than happy to assist you and work towards resolving the matter.
Thank you for bringing this to our attention, and we hope to hear from you soon.
Ali was extremely helpful
Ali was extremely helpful, knowledgeable and informative.
The whole process was smooth and straightforward. Highly recommend
July 2, 2026
Unprompted review
Reply from Saffron Building Society
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that Ally was able to assist you effectively and that you found the entire process smooth and straightforward.
Your kind words are greatly appreciated. We strive to provide our customers with the best possible experience, and it’s fantastic to know that we met your expectations.
Thank you for your high recommendation! If you have any further questions or need assistance in the future, please do not hesitate to reach out.
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