The appointment was arranged because we were no longer able to log in to our accounts! We were expected for our appointment and Kyle, our adviser, was quickly out to greet us. He apologised for our... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On 12th August I contacted Saffron Building Society as I had forgotten my log in details. The call was answered quickly by the patient and kind Sophia who talked me slowly through every step. It was... See more
Company replied
We were helped to setup an online account and then to open a savings account by Georgette Taylor. She was extremely helpful, and patient when it took quite a while for us to work through various ele... See more
I've just been contacted by Saffron Building Society asking me if I wanted to close a savings account I had withdrawn all the money from a couple of months ago and asking where they can send the small... See more
Company replied
Company details
Written by the company
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Contact info
1A Market Street, CB10 1HZ, Saffron Walden, United Kingdom
- saffronbs.co.uk
4.7
Excellent
325 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Ladybird Accounts for Grandchildren
Andrew Calvert helped us open ladybird accounts for our grandchildren. He is knowledgeable, personable, thorough and professional and a pleasure to deal with. These accounts are competitive and one of only a few that enable investments for very young children
August 14, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your fantastic review! We're delighted to hear about your positive experience with Andrew Calvert while opening Ladybird accounts for your grandchildren. It’s wonderful to know that he provided you with knowledgeable, personable, and thorough assistance throughout the process.
We take pride in offering competitive accounts for children, and it’s great to hear that you found this beneficial. Andrew's professionalism and pleasant demeanour are qualities we highly value in our team, and we will ensure he is recognised for his excellent service.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Great help from Kendra in customer service team
I spoke to Kendra on the phone regarding my daughter’s savings account. One of the branch team had made a small mistake and Kendra did a brilliant job of rectifying this and explaining all of my options very simply to me and was very friendly.
August 14, 2026
Unprompted review
Reply from Saffron Building Society
Dear Matthew,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Kendra from our customer service team. It's fantastic to know that she was able to assist you with your daughter's savings account and rectify the mistake made by the branch team.
Kendra's ability to explain your options clearly and her friendly approach are exactly what we aim for in our customer service. We appreciate you taking the time to share your thoughts, and we will ensure that Kendra receives recognition for her excellent work.
If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!
A great experience.
Joshua was extremely helpful and patient and resolved our problem for us. Thank you Josh!
August 14, 2026
Unprompted review
Reply from Saffron Building Society
Dear Kevin,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that Joshua was able to assist you effectively and with such patience. Our team strives to provide the best support possible, and it's wonderful to know that Josh made a difference in resolving your issue.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your kind words and look forward to serving you again!
Customer service
Unable to make a withdrawal online I was fortunate that Kendra answered the phone. She processed the withdrawal efficiently and with a calm reassurance that rendered the process stress free. A model for how customer interaction should be handled.
August 13, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your fantastic review! We are delighted to hear about your positive experience with Kendra.
It’s wonderful to know that she was able to assist you efficiently with your withdrawal and provide the calm reassurance you needed to make the process stress-free. We take great pride in our customer service, and Kendra’s approach truly exemplifies the standard we strive for in all our interactions.
Your feedback is greatly appreciated, and we will ensure that Kendra is recognised for her outstanding service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you for choosing Saffron Building Society!
Kendra
Kendra, was so helpful and reassuring when I phoned to check I wasn't being scammed. She put my mind at ease.
August 13, 2026
Unprompted review
Reply from Saffron Building Society
Dear Beth,
Thank you for your wonderful review! We are so pleased to hear that Kendra was able to provide you with the helpful and reassuring support you needed during your call.
It’s completely understandable to have concerns about scams, and we’re glad that Kendra could put your mind at ease. Providing our customers with peace of mind is a top priority for us, and it’s great to know that she made a positive impact on your experience.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Saffron Building Society!
Very helpful with resetting log in details
On 12th August I contacted Saffron Building Society as I had forgotten my log in details. The call was answered quickly by the patient and kind Sophia who talked me slowly through every step. It was reassuring to talk to a pleasant human rather than a robot and she asked if there was anything else she could help with.
Most impressed with her service and Saffron Building Society saving accounts.
August 12, 2026
Unprompted review
Reply from Saffron Building Society
Deary D. Dinardo,
Thank you for taking the time to share your experience with us! We are thrilled to hear that Sophia provided you with such patient and kind assistance when you contacted us about your login details.
We understand how important it is to have a reassuring and personal touch when seeking help, and we’re glad that Sophia was able to guide you through the process.
We’re also pleased to hear that you are impressed with our savings accounts. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you for choosing Saffron Building Society!
Very helpful and friendly service from…
Very helpful and friendly service from the lady I spoke.
August 12, 2026
Unprompted review
Reply from Saffron Building Society
Dear Stephen,
Thank you for your kind review! We are delighted to hear that you received helpful and friendly service from our team member.
Providing excellent customer service is our priority, and it’s wonderful to know that our staff made a positive impression during your interaction. We appreciate your feedback.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Saffron Building Society!
For those of us that still don't trust…
For those of us that still don't trust the internet - SBS go into overdrive to help out, they are there on the high street, you can call them, you are speaking to people not robot's, They will ring you if that's what you request. A totally helpful Bank
August 7, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your thoughtful review! We truly appreciate your feedback and are glad to hear that you feel supported by Saffron Building Society.
We understand that trust is essential, especially when it comes to banking. That’s why we prioritise personal service and ensure that our customers can connect with real people. It’s great to know that our team has been able to assist you effectively and provide the reassurance you need.
Your satisfaction is our top priority, and we are committed to being a helpful and accessible bank for all our customers. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you for choosing Saffron Building Society!
Excellent service
Excellent service. So refreshing not to have to go through 20 AI questions to speak to someone. Santander please note!
August 11, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your fantastic review! We are delighted to hear that you had an excellent experience with our service.
We understand how important it can be to speak directly with a person, and we strive to provide a personal touch in all our interactions. Your feedback reinforces our commitment to delivering exceptional customer service.
We appreciate your support and will continue to prioritise a straightforward and friendly approach for all our customers. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you for choosing Saffron Building Society!
Highly professional
Highly professional
Prompt -
Listened
Explained types of savings account
Arranged suitable accounts
Discussed review plan
August 4, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for taking the time to leave such a positive review! We are thrilled to hear that you found our service to be highly professional and prompt.
It’s great to know that our team listened to your needs and provided clear explanations.
We appreciate your feedback on the arrangement of suitable accounts and the discussion of your review plan.
We strive to ensure that our customers feel informed and supported in making the best choices for their financial goals.
Your satisfaction is our priority, and we are here to assist you every step of the way.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Saffron Building Society!
Big shout out to Max Rendell for his excellent customer service
I'd like to thank Max for his exceptional customer service when I visited the Brentwood branch to register Power of Attorney for my mother.
As it is only possible to register POA in branch, I was expecting a delay of a couple of weeks before I'd be able to close my mother's accounts and access the funds, which are needed for my parents to be able to move into a more suitable property.
Max took copies of the POA document and my ID there and then. Completion of a simple form meant POA was registered straight away. I was able to close my mother's accounts immediately and was issued with cheques for the closing balances straight away. In less than 40 minutes we had achieved what I'd expected would take weeks. This has really helped to ease the burden on my mother who needs to be able to move as soon as possible.
Thanks Max for all your help and support. It is very much appreciated!
August 5, 2026
Unprompted review
Reply from Saffron Building Society
Dear Jane,
Thank you so much for your heartfelt review! We are delighted to hear about your exceptional experience with Max at our Brentwood branch.
It’s wonderful to know that he was able to assist you so efficiently with the registration of Power of Attorney for your mother.
Your kind words about his support and the quick resolution of your needs are greatly appreciated. We will be sure to pass on your gratitude to Max, as feedback like yours motivates our team to continue providing outstanding service.
If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We wish you and your parents all the best.
The staff member was brilliant
The staff member was friendly and helpful and was able to guide me through the process to change my address and unlock my account easily and smoothly ensuring she stayed on line until I had completed the process satisfactorily.
August 6, 2026
Unprompted review
Reply from Saffron Building Society
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our staff member during your recent interaction.
It’s fantastic to know that you found our team member friendly and helpful, and that she was able to guide you through the process of changing your address and unlocking your account with ease. We pride ourselves on providing excellent customer service, and it’s heartening to hear that she stayed on the line to ensure everything was completed satisfactorily.
Your feedback is greatly appreciated, and it motivates us to continue delivering the best possible service to our customers. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you for choosing Saffron Building Society!
Account reactivation
The process was laborious and stressful. Georgette was patient, helpful and empathetic, not to be faulted in any way.
August 5, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for taking the time to share your feedback regarding your recent experience with the account reactivation process. We sincerely apologise for any stress and frustration you encountered during this time.
We are pleased to hear that Georgette was able to assist you with patience and empathy. Our team strives to provide the best possible service, and it’s wonderful to know that Georgette made a positive impact on your experience.
We appreciate your feedback about the process itself, and we will take your comments into consideration as we work to improve our services. Your satisfaction is important to us, and we are committed to making our processes as smooth and efficient as possible.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to help.
Fantastic advice around internet…
Fantastic advice around internet security by Lyn. Really appreciate the care she showed. Thank you...
July 28, 2026
Unprompted review
Reply from Saffron Building Society
Dear Beth,
Thank you for your kind words! We are thrilled to hear that Lyn provided you with fantastic advice regarding internet security and that you appreciated the care she showed during your interaction.
Ensuring our customers feel secure and informed is a top priority for us, and it’s wonderful to know that Lyn's support made a positive impact on your experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again!
Opened an ISA
With one informative phone call my ISA was open and then easily funded from savings with SBS ,so easy, highly recommended for sound advice from Lyn ,thank you
July 31, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your wonderful feedback! We are delighted to hear that you found the process of opening your ISA so easy and efficient with just one informative phone call.
It’s great to know that Lyn provided you with sound advice and made the funding process from your savings straightforward. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again!
Outstanding service
Outstanding service. Friendly, reliable and incredibly efficient throughout. A pleasure to deal with and highly recommended.
August 3, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your outstanding review! We are thrilled to hear that you experienced friendly, reliable, and incredibly efficient service.
It is always a pleasure to assist our customers, and your recommendation means a great deal to us. We are committed to maintaining these high standards and ensuring that every interaction is a positive one.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your kind words!
Kendra Coady-Gleason dealt with our ISA…
Kendra Coady-Gleason dealt with our ISA requests in a friendly, helpful and efficient manner.
July 31, 2026
Unprompted review
Reply from Saffron Building Society
Dear Scotty,
Thank you for your positive feedback! We are pleased to hear that Kendra Coady-Gleason assisted you with your ISA requests in a friendly, helpful, and efficient manner.
Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Old School Service and Courtesy
Phone answered quickly by a real person in England on a real phone. Very competent and polite, helpful and knowledgeable. And nice. Really felt like she cared. TBH I thought I'd stepped into a time machine, it was if the last 25 years of terrible service experiences hadn't happened. An object lesson in doing the important thing right, even if its a bit more expensive, paying dividends. I would have to get a MUCH higher rate of interest to even consider a switch.
July 28, 2026
Unprompted review
Reply from Saffron Building Society
Dear Jonathan,
Thank you for your fantastic review! We are delighted to hear that your experience with our phone service was so positive.
It’s wonderful to know that you were greeted by a real person who was not only competent and knowledgeable but also genuinely caring. We strive to provide a level of service that stands out, and your feedback reinforces our commitment to doing things right.
We appreciate your recognition of the value of excellent customer service.. Your satisfaction is our priority, and we are thrilled that you feel confident in staying with us.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your kind words!
Saffron's customer service is always excellent
Saffron's customer service is always excellent. Lyn from the Halstead branch dealt with my question and found a solution. She was friendly and efficient -- as the customer service always is.
July 28, 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your kind review! We are thrilled to hear that you consistently experience excellent customer service at Saffron.
It’s wonderful to know that Lyn from our Halstead branch was able to assist you with your question and find a solution efficiently. We pride ourselves on our friendly and effective service, and it’s gratifying to hear that this has been your experience.
Your feedback is greatly appreciated, and if you have any further questions or need assistance in the future, please do not hesitate to reach out.
So good to be able t go into the branch…
So good to be able t go into the branch and talk to someone so knowledgeable and helpful . I can cope with all the online stuff but it is just so refreshing to be able to meet face to face with a professional human and have a meeting in which you can have a broad ranging discussion and come up with the right options
July 28, 2026
Unprompted review
Reply from Saffron Building Society
Dear Janet,
Thank you for your wonderful feedback! We are delighted to hear that you found it beneficial to visit our branch and speak with someone knowledgeable and helpful.
We understand that while online services are convenient, there is something truly refreshing about face-to-face interactions. We are pleased that you were able to have a broad-ranging discussion and explore the right options for your needs with our team.
Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
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