The appointment was arranged because we were no longer able to log in to our accounts! We were expected for our appointment and Kyle, our adviser, was quickly out to greet us. He apologised for our... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
On 12th August I contacted Saffron Building Society as I had forgotten my log in details. The call was answered quickly by the patient and kind Sophia who talked me slowly through every step. It was... See more
Company replied
We were helped to setup an online account and then to open a savings account by Georgette Taylor. She was extremely helpful, and patient when it took quite a while for us to work through various ele... See more
I've just been contacted by Saffron Building Society asking me if I wanted to close a savings account I had withdrawn all the money from a couple of months ago and asking where they can send the small... See more
Company replied
Company details
Written by the company
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Contact info
1A Market Street, CB10 1HZ, Saffron Walden, United Kingdom
- saffronbs.co.uk
4.7
Excellent
325 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Investment changes
The appointment was arranged because we were no longer able to log in to our accounts!
We were expected for our appointment and Kyle, our adviser, was quickly out to greet us. He apologised for our original adviser being away and proceeded to ensure we were happy with him as stand in. Our accounts were printed out and a summary of available replacements shown to us, having better interest rates, and available on line. Kyle changed the accounts over to our chosen better rate. All sorted and log in checked we departed happy.
September 3, 2026
Unprompted review
Reply from Saffron Building Society
Dear Roy,
Thank you for sharing your experience with us. We are pleased to hear that your appointment went smoothly and that Kyle was able to assist you effectively.
It’s great to know that he greeted you promptly and ensured you felt comfortable with him as your adviser in the absence of your original adviser. We understand how important it is to have access to your accounts, and we are glad that Kyle was able to provide you with printed summaries and options for accounts with better interest rates.
We appreciate your feedback regarding the service you received. Your satisfaction is our priority, and it’s wonderful to hear that you left the appointment feeling happy and well-informed.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. Thank you for choosing Access, and we look forward to serving you again.
Morgan Jones advising better interest…
Morgan Jones advising better interest on accounts and doing these straight away. Very impressed on the quick service.
September 2, 2026
Unprompted review
Reply from Saffron Building Society
Dear Kim,
Thank you for your kind words regarding Morgan's service. We are thrilled to hear that you were impressed with the quick assistance he provided in addressing your needs for better interest on your accounts.
We pride ourselves on delivering exceptional customer service, and it’s wonderful to know that Morgan exemplified this during your interaction. We will ensure that your feedback is shared with him, as it is always encouraging for our team to hear about the positive impact they have on our customers.
If you have any further questions or require additional assistance, please feel free to reach out. We appreciate your support and look forward to serving you again.
Friendly and helpful service 👌 polite…
Friendly and helpful service 👌 polite staff .
September 1, 2026
Unprompted review
Reply from Saffron Building Society
Dear John,
Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. Providing friendly and helpful service is our top priority, and it's wonderful to know that our staff made a good impression.
We look forward to welcoming you back soon! If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards.
Reply from Saffron Building Society
Dear Victoria King,
Thank you for your positive feedback! We are delighted to hear that you found our service to be very helpful, as always.
We strive to maintain a high standard of support for all our customers, and it’s wonderful to know that we continue to meet your expectations. Your satisfaction is our priority, and we appreciate your continued trust in us.
If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!
Great staff at the Haverhill branch.
Very friendly, helpful staff in the Haverhill branch. Always happy to help me without hestitaion with any issues I have. Always feel welcomed and greeted with a smile when entering the bank. Would highly recommend.
August 21, 2026
Unprompted review
Reply from Saffron Building Society
Dear Karen,
Thank you for your fantastic feedback! We are thrilled to hear that you consistently receive friendly and helpful service from our staff at the Haverhill branch.
Creating a welcoming environment where our customers feel valued is a top priority for us, and it’s wonderful to know that our team greets you with a smile and is always ready to assist you with any issues you may have. Your recommendation means a great deal to us, and we appreciate you taking the time to share your positive experience.
If you ever need further assistance or have any questions, please do not hesitate to reach out. We look forward to continuing to serve you!
Best regards
Helpful
Georgette Taylor was helpful ,understanding and did this without being pushy. She suggested i change to a different account with a higher interest rate and was able to do this with little to no fuss at all
August 27, 2026
Unprompted review
Reply from Saffron Building Society
Dear Mr Yates,
Thank you for your wonderful feedback! We are delighted to hear that Georgette Taylor provided you with helpful and understanding service during your recent interaction.
It’s great to know that she was able to suggest a change to a different account with a higher interest rate while ensuring the process was smooth and without any pressure. We strive to provide our customers with tailored solutions that meet their needs, and it’s fantastic to see that Georgette exemplified this approach.
Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you have any further questions or require assistance in the future, please do not hesitate to reach out.
Thank you once again for your kind words!
We made a arrangement to see Kendra…
We made a arrangement to see Kendra Coady-Gleeson @ Safforn Walden to review our savings account status.
We had various options explained very well on the day.
Many thanks
Mr & Mrs C
August 21, 2026
Unprompted review
Reply from Saffron Building Society
Dear Mr & Mrs C,
Thank you for sharing your experience with us! We are pleased to hear that your meeting with Kendra Coady-Gleeson was productive and that she provided you with a clear explanation of the various options regarding your savings account status.
We aim to ensure that our customers feel informed and confident in their financial decisions, and it’s wonderful to know that Kendra was able to assist you effectively on the day. Your feedback is invaluable and encourages our team to continue delivering exceptional service.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to supporting you again!
Customer Service from Josh was excellent
Customer Service from Josh was excellent
August 26, 2026
Unprompted review
Reply from Saffron Building Society
Dear Tim Rolfe,
Thank you for your feedback! We are delighted to hear that you received excellent customer service from Josh.
We strive to provide our customers with the highest level of support, and it’s wonderful to know that Josh made a positive impact during your experience. Your satisfaction is our priority, and we appreciate you taking the time to recognise his efforts.
If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!
Friendly and Helpful
Daniel Howley, the customer service assistant, was extremely helpful and friendly. He assisted us with some transfers and account options. We have been saving with Saffron Building Society for many years and have always be happy with the service. Having a branch office that you can actually go to and speak to a person is also very much appreciated.
August 26, 2026
Unprompted review
Reply from Saffron Building Society
Dear Annie Clark,
Thank you for your lovely feedback! We are thrilled to hear that Daniel Howley provided you with friendly and helpful service during your recent visit. It’s wonderful to know that he was able to assist you with your transfers and account options effectively.
We greatly appreciate your loyalty to Saffron Building Society over the years, and we are committed to maintaining the high standard of service that you have come to expect. Having a branch office where you can speak to a person is indeed an important aspect of our service, and we are glad that you find it valuable.
Your kind words motivate our team to continue delivering exceptional customer experiences. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your support!
Saffron Walden Building Society
Saffron Walden Building Society made my experience with opening an account for my elderly parents so easy, I had to use POA. There were no appointments first to get registered, I literally called on the day and luckily there was a cancellation which I took and had the account opened by the end of the day. Andrew Calvert you made my stressful week a whole lot easier.
August 20, 2026
Unprompted review
Reply from Saffron Building Society
Dear Sandra Buzzing,
Thank you for sharing your wonderful experience with Saffron! We are delighted to hear that the process of opening an account for your elderly parents was made easy.
It’s fantastic to know that you were able to secure a last-minute appointment and that Andrew Calvert was able to assist you effectively. We understand that managing such matters can be stressful, and we are pleased that we could help alleviate some of that stress for you.
Your feedback is invaluable to us, and we appreciate you taking the time to recognise the efforts of our team. Should you need any further assistance or have any questions in the future, please do not hesitate to reach out.
Thank you once again for your kind words!
Reply from Saffron Building Society
Thank you for your positive feedback! We are thrilled to hear that you found our service to be friendly, helpful, and efficient.
We strive to create a welcoming environment and ensure that our customers receive the support they need in a timely manner. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
If you have any further questions or require assistance in the future, please feel free to reach out. We look forward to serving you again!
Excellent service.
The most patient, courteous and knowledgeable person dealt with my problem, guiding me through the whole process with a satisfactory outcome.
August 21, 2026
Unprompted review
Reply from Saffron Building Society
Dear Richard Hartley,
Thank you for taking the time to share your experience with us! We are delighted to hear that you received excellent service and that our team member was able to assist you with patience, courtesy, and knowledge.
We pride ourselves on providing thorough support and ensuring that our customers feel guided throughout the process. It’s wonderful to know that you achieved a satisfactory outcome with our help.
Your feedback is greatly appreciated and serves as a reminder of the importance of our commitment to customer satisfaction. Should you need any further assistance or have any questions in the future, please do not hesitate to reach out.
Thank you once again for your kind words!
An excellent organisation
An excellent organisation, and tip top telephone customer service from Georgette today. Thanks!
August 21, 2026
Unprompted review
Reply from Saffron Building Society
Dear Rich,
Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with Saffron and that Georgette provided you with top-notch telephone customer service.
We strive to ensure that our customers receive the best support possible, and it’s wonderful to know that Georgette made a positive impression. Your feedback is invaluable to us and motivates our team to continue delivering exceptional service.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Best regards
Very patient and helpful and nothing…
Very patient and helpful and nothing was too much trouble. Thank you
August 19, 2026
Unprompted review
Reply from Saffron Building Society
Dear Louella,
Thank you for your kind feedback! We are delighted to hear that you found our team to be patient and helpful. It’s our goal to ensure that every customer feels supported and valued, and we’re thrilled that we could meet your expectations.
Your appreciation means a lot to us, and we will continue to strive for excellence in our service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Very efficient organisation.
I've just been contacted by Saffron Building Society asking me if I wanted to close a savings account I had withdrawn all the money from a couple of months ago and asking where they can send the small amount of interest in there. The money was in my current account before I'd finished my chat. Wow. Many years ago I used to move money around various building societies to get best interest. I was never contacted by any of them asking and offering what Saffron have just done. Very impressed.
August 19, 2026
Unprompted review
Reply from Saffron Building Society
Dear Tom,
Thank you for sharing your impressive experience with us! We are delighted to hear that our team reached out to you regarding your savings account and the interest accrued. It’s wonderful to know that you felt valued and appreciated as a customer.
At Saffron Building Society, we strive to maintain strong relationships with our customers and ensure that we provide proactive support. Your feedback highlights our commitment to excellent service, and we are thrilled that we could make a positive impression on you.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Very friendly team
Very friendly team, always very helpful, responsive and reassuring.
August 18, 2026
Unprompted review
Reply from Saffron Building Society
Dear Mary,
Thank you for your wonderful feedback! We are thrilled to hear that you find our team to be friendly, helpful, responsive, and reassuring. Providing excellent customer service is our top priority, and it’s gratifying to know that we are meeting your expectations.
Your kind words motivate us to continue delivering the best support possible. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Zoe was very polite and friends and was…
Zoe was very polite and friends and was very efficient sorting our request .
We highly recommend the Brentwood branch of Saffron ,they are always brilliant dealing with any requests.
August 17, 2026
Unprompted review
Reply from Saffron Building Society
Dear Gillie,
Thank you for your lovely feedback! We are delighted to hear about your positive experience with Zoe. It’s wonderful to know that she was polite, friendly, and efficient in handling your request.
We take great pride in our team and are thrilled that you consistently find our staff to be brilliant in dealing with your needs. Your recommendation means a lot to us, and we appreciate your continued trust in our services.
If you have any further questions or require assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Savings advice
Had a lovely chat about what was available and sorted our savings accounts during our phone interaction. It was Josh who we spoke to who was Extremely helpful, friendly, patient and knowledgeable. No pressure just calm and clear information. An excellent experience- thank you .
August 17, 2026
Unprompted review
Reply from Saffron Building Society
Dear Ally,
Thank you for your kind words! We are delighted to hear about your positive phone interaction with Josh. It’s wonderful to know that he was able to assist you in sorting out your savings accounts while providing calm and clear information without any pressure.
Our team strives to create a friendly and supportive environment, and it’s gratifying to hear that Josh exemplified these qualities during your conversation. We appreciate your feedback and are thrilled that you had an excellent experience.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Savings day
I came into Haverhill branch to pay in my normal monthly savings . I was served by Tina Ellis , I also asked Tina for some advise on where to put my money and what was the best option for me to. She was very helpful as always and talked me through all my options . I have been coming to this branch for years now and have never had a bad experience here . Staff always friendly, helpful and they always have time for any questions you have , which I personally like as I never feel rushed just to hand my money over and go
August 14, 2026
Unprompted review
Reply from Saffron Building Society
Dear Michelle,
Thank you for your wonderful feedback! We are thrilled to hear about your positive experience at our Haverhill branch with Tina Ellis. It’s fantastic to know that she provided you with helpful advice regarding your savings options and took the time to explain everything thoroughly.
We pride ourselves on creating a welcoming environment where our customers feel valued and unhurried, and it’s great to hear that you have consistently experienced this over the years. Your loyalty to our branch is greatly appreciated, and we are committed to maintaining the high standard of service that you have come to expect.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Gave me some good advice about the…
Gave me some good advice about the savings account that I had. Took his advice and changed it. I always find the staff helpful and friendly.
August 13, 2026
Unprompted review
Reply from Saffron Building Society
Dear Mrs Wheeler,
Thank you for sharing your positive experience with us! We're pleased to hear that you received valuable advice regarding your savings account and that you found our staff to be helpful and friendly.
Our team is dedicated to providing the best support and guidance to our customers, and it’s wonderful to know that you felt supported in making changes to your account. Your satisfaction is our priority, and we appreciate your trust in our services.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
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