Safield Reviews 

446
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a problem with an Auraglow light, contacted Safield and they're sending a replacement. Well happy, thanks guys.

Rated 2 out of 5 stars

When buying do not "try" as this = "Used" = NO RETURN Bought a motion sensor pir bulb (auraglow) which didn't illuminate unless rubbing hands around it before eventually illuminating. Fitted o... See more

Rated 5 out of 5 stars

Ordered 2x Auraglow up/down outside wall lights (dusk-dawn & PIR) which were delivered promptly. The units were of good quality, look good and are now installed and working fine. There were a few... See more

Company replied

Rated 2 out of 5 stars

Not a happy customer! I bought a light which has stopped working six months after installation. Phoned to get replacement and have been told I need to return faulty one before they replace it (it’s £... See more

Company details

  1. Gift Shop

Information provided by various external sources

Safield Distributions are sole importers and distributors for many of our product lines that are forever changing. We mainly seek products that are exclusive to you only through us! Orders are dispatched almost instantly from our 12000 square foot warehouse. We pride ourselves on having excellent customer service and are always just a phone call or an email away.


Contact info

3.7

Average

TrustScore 3.5 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(446)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Early LED failures

I bought over 50 Aurora glow LED GU10 when they first started selling them. They included a 5 year guarantee and I had a lot of failures within a couple of years. The company exchanged all of them for the newer versions without charge and without fuss. Very refreshing in this age!
Excellent customer service and great company to deal with

September 5, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Favourite LED lights supplier

Great quality at a decent price, faultless experience to date.

August 3, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Amazon Killer

I wanted something from Amazon, but could only have it if I spent another £20 on something else. The reason given was that the cost of postage would make it prohibitive, but I would have been happy to pay the p&p to get the item. Checked the website to see who the supplier was and tried there. The item was the same price as Amazon and postage was also free!! I bought 2 items. There was excellent communication and very prompt postage. I will always check with this supplier first for anything I want in the future. I cannot recommend them highly enough. Thank you Safield.

August 2, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Good Service

Very pleased with the Hydrate Hive drink dispenser and good customer service. Thank you.

June 21, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Great service, fast shipping & good prices

I contacted their support center to get confirmation on a delivery date, which the employee could confirm would be possible. The order was placed and dispatched the same day, in less than 48 hours, the 9xcostumes I ordered, arrived in perfect condition.

I have nothing bad to say about anything on my order.

May 25, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Excellent customer service

I'm very impressed with this company. Unfortunately one of the bulbs I ordered from them failed two months later. Hoping to claim under the 5 year warranty, I contacted them on a Thursday and by the Saturday morning I had the replacement bulb in my hands. If only all customer service was as good as this!

May 7, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

very good service

very good service prompt delivery will use again

April 25, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Fantastic

Fantastic company to deal with, everything went through without a hitch and my items were delivered before the advised date, I will use again.

April 23, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Good service

Product arrived quickly and seems to be good quality

April 19, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Worth every penny 100% highly recommend

Really fast delivery, quality is great. I have changed all my house bulbs to cool white from Safield.

Mr $ingh Nottingham

April 19, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Brilliant!!

You just can't go wrong with this company, its how all business should be!!

April 12, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Flawless service

Issue with my order but was resolved better than I could've hoped. Excellent service and highly recommended

April 5, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

No less than 5 stars

Safield is one of the best seller i have ever used for e-shopping.
Perfect customer support.
Fast dispatch.
Fast shipping time.
Customer satisfaction is Safield's goal.

Thank you.

March 21, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Excellent sellers

Thanks so much. Good received on time and very happy..

March 18, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Excellent

Fab service, dispatch really quickly would definitely order again from this company.

March 9, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

No problems

My order was delivered as stated the product did what it said on the box.
I misread some information on invoice and contacted customer services it was dealt with in a efficient and friendly manner.
I have dealt with them again and if required will have no hesitation in doing so in the future

February 28, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

great service

ordered paid and received item within a few days excellent!!!

February 22, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

excellent product

from the ordering right through to delivery the service i received was excellent, the led sensor nightlight is perfect for the landing it works really well, i will be buying more for other rooms.

February 2, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

LED Candle Lights

These candle lights seem to be very good with a warm natural colour and powerful light output from just 5W.
They haven't been in use long so I cannot comment on dependability, but so far I am very impressed.

February 2, 2016
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look