Sage Homes Reviews 

I had a great experience, the customer service was top quaility, Jacquline Munro was who I spoke to, found me a perfect house. The house is just sublime, great size rooms, the garden is way bigger than expected.

I rang up regarding a few different problems and I had no trouble getting them sorted and was very greatful for the help I received. I particularly want to thank Ibrahim for his help he was very understanding and accommodating to my questions and made sure he had sorted out all my issues and was very clear on everything going forwards.

I spoke to ibrahim regarding the missing keys for my post box and he was very helpful in the whole matter.

Erdem was very helpful and professional regards my arrears.
He gave me the listening ear which I felt really peace with.

First time in nearly four years that someone has actually giving a listening ear in this regards.

Thank you Erdem.

I rang up with a query regarding my rent. I had no problems getting through on on the phone and was helped so much in such depth and reassurance by Erdem Erturan. He was kind, friendly and ultimately very reassuring. He explained twice to me the situation in a calming and informative way. Easing my anxiety and helping me to understand perfectly.

Thank you Sage and Erdem.

I had a phone call with Erdem today regarding my rent payments. Firstly, I would like to say that he is an absolute asset your team, he put my mind at ease and all in all he helped me so much. Very impressed with the call with Erdem, thank you very much!

Great customer service provided,well explained with patience.

I recently spoke on the phone with Erdem regarding my rent payments and he was a great help, explaining to me about the new monthly increase and my rent arrears. I was very happy with his assistance. Thank you :)

I spoke on the phone with Erdem regarding my rent payments and he was so helpful and explained to me everything that I needed to know. Very happy with my phone call experience, thank you!

Rebecca has been super helpful regarding all the issues I have had regarding the communal gardens. She has always responded promptly and always given me the answers to any questions I have had. She is super diligent and hard working! Thanks so much Rebecca :)

If you’re considering Sage Housing for shared ownership, I strongly urge you to think twice. The service charges have become completely unaffordable, rising by 42.97% in 2023/24, 25.37% in 2024/25, and another 26.69% in 2025/26. Meanwhile, my wages have not increased even a fraction of that. Shared ownership is supposed to help people gradually own more of their home, but these relentless increases have made that impossible.

On top of that, every October, I receive a bill claiming my account is in deficit, despite paying everything required. This has added up to about £180 per year over the last four years. If I don’t pay, they threaten to contact my mortgage provider.

Transparency is another huge issue. Last year, an unexplained £288 “communal repairs” charge was added to my account. Despite asking multiple times, I still have not been told what this charge was for—and neither have the other residents in my block. However, when it comes to chasing money, Sage Housing has no problem reaching out via email.

This year, they’ve introduced new charges, including window cleaning. While that sounds nice, I hope it’s more consistent than the gardeners, who barely show up—even though we’re now paying double for them.

Unlike rent, service charges are not regulated, meaning you’re completely at their mercy. You have no control over what you’re being charged for or how much. If these increases continue, I will no longer be able to afford to stay in my home—a home that I genuinely love. Worse still, I wouldn’t qualify for other first-time buyer schemes, leaving me in a worse position than when I started.

If you’re considering shared ownership, do your research. Unfortunately, many of the negative stories you’ll find about the scheme are true. My experience with Sage Housing has been nothing short of disappointing, and I regret choosing them.

The most helpful person I have spoken to since being with sage homes,

Jacquline Munro was amazing throughout the whole process very helpful and friendly made it an enjoyable experience.

helped with any worries and concerns I had and sorted them all out for me and my family.
very happy

I received great service today by a young man named Erdem Adam. He explained things beautifully to me so I was able to understand the situation at hand. I felt he had all the time in the world for me and my call. Really made my day to receive such a knowledgeable experience.
Thanks you

I had a call last week from Jacquline Munro saying we’ve been matched with a house, she sent through the paperwork which we completed and went through it all and eventually got accepted for it! Jacquline has been so amazing through the whole process and has been so helpful! honestly what an amazing person! I was very sceptical because of the reviews i see but Jacquline really put me at ease! Thank you so much. You are truly an asset to the company!

Jacquline Munro was an absolute star! She helped me so much and was so patient, kind and happy! What an asset to Sage Homes she is. So far I have had a 5 star experience with the company

My experience with Sage Homes has been deeply frustrating. Since moving into my shared ownership property (built by David Wilson Homes), I've encountered persistent unresolved defects including significant draughts from poorly fitted doors and windows, recurring mould beneath inadequately repaired bathroom flooring, and structural cracks appearing on the driveway.

Communication has been consistently poor, especially regarding my End of Defect inspection, which they repeatedly failed to reschedule despite proactive follow-up calls. Additionally, my Subject Access Request (submitted on 21 December 2024) is now overdue by 56 days beyond the statutory timeframe. Sage Homes has offered £75 compensation for these delays, which I haven't yet accepted as it feels insufficient given the ongoing issues and their lack of meaningful action.

I strongly advise caution when dealing with Sage Homes due to their ineffective handling of customer concerns and ongoing compliance issues.

This doesn't even cover the repeated issues I had during the process of purchasing my property in the first place, with the person managing my account failing to tell me they were going on annual leave for 3 weeks, and provided no cover.

Furthermore they also offered me £75 for the ~2 month delay in getting back to me on their enquiries email address, of which I chased numerous times via email and phone, and raised a formal complaint for, but now the person I raised the complaint to hasn’t gotten back to me for over 2 weeks.

I have no doubt sage will reply back with a generic message saying to email their enquiries team, but what’s the point if I receive no response?

I highly recommend anyone dealing with issues with Sage to raise to the housing ombudsman. With any luck, the company will be liquidated and we’ll have a half decent housing association take over who doesn’t feel it’s acceptable to mess around with the lives of its occupants.

I genuinely cannot raise an enquiry or complaint without needing to wait months for a reply. I can’t even access my own data, which is in breach with UK GDPR and the Data Protection Act 2018.

To whoever manages Sage’s copy/paste responses, please advise as to what to do next. I can’t speak to enquiries department and I can’t speak to the complaints department as they simply do not respond.

What a horrible company and the way they run the business is an absolute joke . They do everything to dismiss the problems they are causing . No helps or incentives being offered for delays which has been going on for 9 months which always one month time at the time . They do anything to wash their hands to take responsibility to offer help to people . I will never ever deal with them
In future.

Christine Giles is really nice and helpful! very professional ,everything was done in time. All the team is amazing and I didn’t have any issues when I contacted the customer services, specially Theresa, very kind.

Also how can I not mention amazing Jackie-all the process was going smoothie-She sang to me down the phone -singing congratulations 🥳

Thank-you Christine , Jackie and all the team for everything.