Sailing Chandlery Reviews 3,836

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, often noting that items arrive well-packed and even earlier than expected. People appreciate the high quality of products and the competitive pricing, making it a go-to for many. The website is frequently described as clear, easy to navigate, and straightforward for ordering, further enhancing the positive purchasing experience. However, some customers experienced issues with delivery, mentioning instances where items were delayed or sent to incorrect addresses due to third-party address finders or postcode-only delivery methods. A few other people also felt that the fixed delivery charge for small items could be a barrier to purchasing.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the rapid and speedy... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers highlight that items arrive... See more

Service

Consumers consistently express satisfaction with the service. Many reviewers highlight the prompt, efficient,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering,... See more

Price

Reviewers mention positive feedback about price. Customers frequently find competitive and great prices, with... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent company. Knowledgeable and courteous staff and great range of products. I have purchased many items for my two dinghies (Solo and K1) and they have always arrived well packed, on time o... See more

Rated 5 out of 5 stars

Sailing boots as described and fitted perfectly. I had an issue with the delivery Sailing Chandlery couldn't have been more helpful; the wrong postcode. The problem is the 3rd party program you... See more

Rated 5 out of 5 stars

Amazing shopping experience, as ever. The site has an almost unrivalled stock and selection of items, and at great prices too. This most recent order saw super quick and easy dispatch/postage, and t... See more

Company replied

Rated 5 out of 5 stars

This was my first time of using Sailing Chandlery, and I will use this company again. Clear website with all of the products I needed to start winter maintenance on my Laser (ILCA!). Easy to order, go... See more

Company replied


Company details

  1. Sailing Store
  2. Boat Accessories Store
  3. Boat Cover Supplier
  4. Boat Repair Shop

Written by the company

Our friendly team at Sailing Chandlery provide everything from shackles to boats to the general public with fast delivery times providing the service you deserve. As an online chandlery our aim is to take the hassle out of your trip to the chandlery, order your sailing products, they will be dispatched quickly and arrive at your door. We are also an authorised Laser Performance dealer offering boats and official class legal parts for the Laser, Pico, Bug, Bahia and Vago.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Service

Good product, quick delivery, all very good

April 22, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Hi Richard,
Thank you for your kind review!
We're really glad to hear you’re happy with the product and that it arrived quickly.

Rated 5 out of 5 stars

First timing and will certainly use again

The statement made by this company is” Fast Dispatch and a 5 Star Rated Service You Can Count On”, well they certainly lived up to this, my purchases arrived very quickly and were of great quality.

April 15, 2026
Unprompted review
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Reply from Sailing Chandlery

Hi Colin,
Thank you for your wonderful feedback!
We're so pleased to hear that we lived up to our “Fast Dispatch and a 5 Star Rated Service You Can Count On” promise.
It’s great to know your purchases arrived quickly and met your expectations for quality.

Rated 5 out of 5 stars

The rope length guides on the site are…

The rope length guides on the site are excellent to simplify the buying process. Rope is good and package arrived when they said. Nothing to fault thanks.

April 14, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Hi Andrew,
Thank you for your fantastic feedback!
We're really pleased to hear that the rope length guides helped make the buying process easier.
It’s great to know you’re happy with the quality of the rope and that everything arrived as expected.

Rated 5 out of 5 stars

Items arrived exactuly as described

Items arrived exactuly as described, carefully packaged and with a little bonus gift that my daughter really appreacited!! Thank you.

April 14, 2026
Unprompted review
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Reply from Sailing Chandlery

Hi Will,
Thank you so much for your lovely feedback!
We're delighted to hear everything arrived exactly as described and was carefully packaged.
It’s especially nice to know your daughter enjoyed the little bonus gift—that really makes our day!

Rated 5 out of 5 stars

Lots of people sell poor quality…

Lots of people sell poor quality trolley wheels but sailingchandlery sell good quality ones. Buy quality, buy once.

April 8, 2026
Unprompted review
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Reply from Sailing Chandlery

Hi Chas,
Thank you for the great feedback!
We're really pleased to hear you’re happy with the quality of the trolley wheels.
We completely agree, buying quality wheels makes all the difference.

Rated 5 out of 5 stars

Good product

Good product, firs well and delivered promptly

April 17, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Hi there,
Thank you for your kind feedback!
We're glad to hear the product fits well and that it arrived promptly.

Rated 5 out of 5 stars

Gear turned up as it should helpful and…

Gear turned up as it should helpful and polite when I had a phone inquiry

April 10, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Hi there,
Thanks so much for your kind review!
We’re really glad to hear your sailing gear arrived as expected and that you found our team helpful and polite when you called.

Rated 5 out of 5 stars

Sailing boots as described and fitted…

Sailing boots as described and fitted perfectly.

I had an issue with the delivery Sailing Chandlery couldn't have been more helpful; the wrong postcode.

The problem is the 3rd party program you use on the order form to find an address when you start typing. There has been an update and it 'fills-in' the wrong post code for the address (didn't use to). DPD use the Postcode only so it went to No.20 at the wrong post code!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful staff on telephone and fast…

Helpful staff on telephone and fast delivery, good quality highly recommend using them

April 6, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Hi Chris,
Thank you for your kind words!
We’re really pleased to hear our team was helpful on the phone and that you were happy with the fast delivery and product quality.

Rated 1 out of 5 stars

Took too long to deliver

Ordered on a Monday, not delivered until Thursday afternoon. By which time I had left for Spain, with my boat. For a small in-stock item this is no good to me.

April 9, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Hi John,

Thanks for taking the time to leave us a review.

I am sorry to hear your items did not arrive on time.

I have looked at this today and it appears the issue was with DPD which is not good enough. We dispatched the item on time and they failed to deliver the item to the time required.

I am going to refund the money you paid for next day shipping.

I am very sorry we've let you down in this instance.

Many thanks

Andrew
Sailing Chandlery Founder

Rated 5 out of 5 stars

Great service

Great service, great price, rapid despatch, as described

April 5, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Hi Peter,
Thank you for the great feedback!
We’re delighted to hear you were happy with the service, pricing, and speedy dispatch, and that everything arrived just as described.

Rated 5 out of 5 stars

Rapid and reliable shipping every time

Rapid and reliable shipping every time means it always makes it for the next sailing day. That alone means I always use Sailing Chandlery for anything urgent. That said even if it isn't urgent and I shop around it is often the best price.

April 9, 2026
Unprompted review
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Reply from Sailing Chandlery

Hi Simon,
Thank you for such a fantastic review!
We’re really pleased to hear our fast, reliable shipping helps you stay ready for your next sailing day, that’s exactly what we aim for.
It’s also great to know you’re finding our prices competitive too

Rated 5 out of 5 stars

Chandlery ordered day one

Chandlery ordered day one, shipped day two, received day three. What’s not too like?

April 2, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Hi James,
Thanks so much for your kind words!
We’re really glad to hear everything arrived quickly and smoothly—that’s exactly the experience we aim for.

Rated 5 out of 5 stars

Good price, quick delivery

Good price, fast delivery, great communication and easy to use website - perfect!

April 1, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Hi Dave,
Thank you for the fantastic review!
We’re glad everything from price to delivery hit the mark.
Great to hear you found the website easy to use too.

Rated 5 out of 5 stars

Speedy delivery as always

Speedy delivery as always, shipped the same day as ordered. All items exactly as expected!

March 30, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Hi George,
Thank you so much for your kind feedback!
We're really glad to hear everything arrived quickly and
all the items were exactly as expected.

Rated 5 out of 5 stars

Good quality and quick service

Good quality and quick service

March 27, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Hi Stephen,
Thank you for your great review!
We're delighted you’re happy with the quality and the quick service.

Rated 5 out of 5 stars

Really pleased with the knot tying kit…

Really pleased with the knot tying kit I bought. We don’t sail but my grandson is doing his life saving course and needs to learn knots. So this kit was ideal. Thank you

March 25, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Hi Marlene,
Thank you so much for your lovely feedback!
We’re really glad to hear the knot tying kit has been useful for your grandson’s life saving course—that sounds like a fantastic skill for him to learn.
It’s great to know the kit was a good fit even without a sailing background.

Rated 5 out of 5 stars

Sailing chandlery are brilliant

Sailing chandlery are brilliant - excellent service

March 19, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Hi Miles,
Thank you so much for your kind words!
We’re delighted to hear you had a great experience with our service.

Rated 5 out of 5 stars

Good solid product

Good solid product, not the cheapest but definitely best value, because it will last. Buy cheap and you buy twice!

March 20, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Hi Mark,
Thanks for the great feedback!
We’re really glad you see the value in the quality—it’s exactly what we aim for.
Investing a bit more upfront to get something that lasts really does make all the difference.

Rated 5 out of 5 stars

Speedy and quick delivery!

March 20, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Hi Ilan,
Thanks so much for your review!
We’re really pleased to hear your order arrived quickly—getting things to our customers fast is always a top priority. 😊

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