Sailing Chandlery Reviews 

3,946
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and competitive pricing available across a very wide selection of specialized boating equipment and replacement parts. Consumers also deeply appreciate the knowledgeable customer service, friendly staff advice, and accurate product descriptions provided directly on their user-friendly, well-structured website. Some reviewers were not happy with occasional shipping delays or frustrating issues involving third-party address lookup tools encountered during the online checkout process. A few buyers noted that parcels could sometimes experience unexpected transit setbacks because of local postal service bottlenecks or general delivery staffing shortages.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising exceptionally fast shipping... See more

Product

Customers expressed absolute satisfaction with the product range and quality, noting that items arrive... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast and efficient delivery... See more

Order

Consumers find order satisfaction due to the intuitive website, competitive pricing, and remarkably fast... See more

Price

Clients share satisfaction on price, noting consistently competitive rates, great deals, and sensible costs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our son lost his ILCA rudder and tiller assembly overboard, never to be recovered. One phone call and a trip to Sailing Chandlery allowed him to be racing again within 24 hours, at a very sensible pr... See more

Rated 5 out of 5 stars

We needed to do some urgent repairs to my daughter’s Laser ahead of a race at the weekend - Sailing Chandlery had all the parts (and fixings), at a good price and got them to us fast. Great service!

Rated 5 out of 5 stars

Really pleased with Sailing Chandlery. I got an ILCA rudder at the best price anywhere (look for vouchers)! Communication was excellent, and delivery was fast and securely packed. Great to... See more

Company replied

Rated 5 out of 5 stars

Amazing shopping experience, as ever. The site has an almost unrivalled stock and selection of items, and at great prices too. This most recent order saw super quick and easy dispatch/postage, and t... See more

Company replied


Company details

  1. Sailing Store
  2. Boat Accessories Store
  3. Boat Cover Supplier
  4. Boat Repair Shop

Written by the company

Our friendly team at Sailing Chandlery provide everything from shackles to boats to the general public with fast delivery times providing the service you deserve. As an online chandlery our aim is to take the hassle out of your trip to the chandlery, order your sailing products, they will be dispatched quickly and arrive at your door. We are also an authorised Laser Performance dealer offering boats and official class legal parts for the Laser, Pico, Bug, Bahia and Vago.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,946)

204 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New 420 Kicker

I bought new parts for a 420 kicker and Sailing Chandlery provided all the information I needed to know on the site. All the parts arrived quickly even though I live really far away and the parts were easy to find on the website. All the parts work and are really good.

August 15, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent communication about delivery

Excellent communication about delivery. Quality item

August 11, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Thanks for taking the time to leave us a review Denise.

Please let me know if there is anything we could have done to make this a 5 star review.

Many thanks

Andrew
Sailing Chandlery Founder

Rated 5 out of 5 stars

Easy to use online ordering

Easy to use online ordering, when there is an issue you have called me to discuss options and resolutions and have them dealt with it quickly. Delivery has always been excellent, I know I am going to get my items on time!

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

More than a chandlery, part of our team

I ordered dinghy parts for our club boats which I required urgently and Sailing Chandlery ensured they were delivered by noon the next day to Northern Ireland. They exceeded my expectations and I felt we had a partner helping us.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Rooster in a rush.

No-fuss quick delivery. Good pricing and accurate stock notifications. Topper sailor's birthday present arrived in plenty of time, thank you :)

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Having somehow provided an incorrect.

Having somehow provided an incorrect address for delivery it was quickly and easily changed without problem and subsequently the order arrived, exactly what I wanted and at a fair price and quickly delivered.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Refreshing quick and very human support as well as a good website

The website was easy to navigate (ha ha no pun intended!) and I found what I was looking for quickly and without any fuss. The I made an error in my email address so, naturally, the confirmation didn't arrive. I phoned and the call was answered quickly, by a real, very kind and helpful person, who corrected my error immediately and confirmation arrived before I put the 'phone down. I will certainly use this chandlery again for my online needs. Such refreshing service in an AI dominated world.

August 6, 2026
Unprompted review
Rated 3 out of 5 stars

From receipt of my order to despatch…

From receipt of my order to despatch was really quick. 5 star.
Unfortunately courier is Royal Mail, and I'm still waiting to receive my order. 0 star. RM say parcel not lost but stuck due to lack of staff for delivery!
The items were needed for this weekends sailing, too late now.
Other couriers usually deliver on or ahead of time. Time to change courier?

UPDATE - following my visit to RM sorting office on Saturday 8th, the staff were exceptionally helpful and promised to look for my parcel on Monday 10th. They did and delivered it to me immediately about 10.00 on Monday, ahead of all other deliveries. Can only compliment the local RM staff for their service.

August 8, 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Thanks for taking the time to leave us a review Tony.

I am pleased to see you rate our service as 5 star.

I am sorry Royal Mail have let us both down in this situation, I have to say they've been the most consistent delivery partner in all of our years in business. Unfortunately the odd one does go astray....

We'll jump onto this straight away and get a chaser onto Royal Mail.

Many thanks

Andrew
Sailing Chandlery Founder

Rated 5 out of 5 stars

100% would recommend

Excellent selection of items, as a new laser sailor sailing chandlery has been able to provide me with all the little bits and pieces needed to bring my used laser up to scratch.
Excellent customer service, great delivery, 100% would recommend

July 31, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look