Sail Legal Reviews 

45
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Excellent service, only frustrating part (not their fault) was when the sale fell through multiple times and I had to do the Authentication Video and ID 3 times in total! Jess Nixon was my main contac... See more

Rated 1 out of 5 stars

Little to no communication to the point of being Ignorant, never replying to most of my emails. I've never known a company to be so slow at getting things done, don't bother trying to call anyone as n... See more

Company replied

Rated 4 out of 5 stars

We used Sail legal for our house conveyance. Really helpful company from start to finish and Sarah went above and beyond what you would expect from a solicitor. Having dealt with other solicitors i wo... See more

Rated 5 out of 5 stars

We first approached an old school solicitor, who quoted £6000! For the sale of our property with probate. We declined. We were referred to Sail Legal, with Jess Nixon as our solicitor. Jess was e... See more

Company replied

Company details

  1. Conveyancer

Written by the company

Sail Legal Conveyancing, reimagined. Fixed fee price with no hidden costs later on. Conveyancers you can actually get hold of. Same cost as most conveyancers, but out-of-this-world service.


Contact info

3.7

Average

TrustScore 3.5 out of 5

45 reviews

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1-star

No recent history of asking for reviews

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Replied to 66% of negative reviews

Typically takes over 1 month to reply

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3.7

All reviews

(45)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Experience

I cannot thank Sarah and the team enough. There efforts have been outstanding and they have continuously gone above and beyond throughout the whole process.

Sarah's level of customer service has been truly outstanding.

Throughout my purchase there have been some rocky periods due to the sellers side however even up until the day of competition I was confidently reassured by Sarah and supported every step of the way.

Sarah was always on hand for a video call at short notice. She also went the extra mile even on day of competition to support me picking up the keys after hours.

I would recommend Sarah and the Sail Legal team to anyone in the future and I will certainly be using them again.

Thank you.

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

Held our hand through complex house purchase

A great company to deal with - both Sarah and Emma are a delight to communicate with and are very efficient. The portal technology is also easy to follow and led my wife and I through our recent house purchase step by step. Thoroughly recommended.

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

Conveyancer review

I would recommend Sail Legal to anyone, particularly Sarah Ryan, who has been extremely diligent in the purchase of a new flat. Not only did she help resolve the ground rent and service charge issues, but did this on two properties after the first one fell through.

I was kept up to date at every opportunity throughout the process and there was nothing more that I would have wanted.

Sarah and team, thank you!

January 22, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service…

My daughter used Sail legal to purchase her first home, specifically Sarah Ryan.
Sarah was unbelievably kind and helpful. She talked her through every step.
When we Emailed a question we normally got a reply within the hour even at 7pm at night.
I have never known such an efficient kind solicitor thank you.
If any of my friends or family are selling/buying a property wherever in the country I will recommend Sarah as everything is done in line.

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

The whole team at Sail legal have been fantastic. They’ve taken all the stress’s out of moving house, and have gone above and beyond. Sarah, Jamie & Emma have always been approachable and friendly and have helped with any queries or questions I’ve had. I would 100% recommend this company, I can’t thank them enough.

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

Sail Legal are the best conveyancers I've ever had!

I personally dealt with Sarah & Jamie at Sail Legal. From the initial interaction i was immediately put at ease. They were both caring and considerate and understood my needs regarding the sale of my property. Communications were fantastic! Despite me emailing out of office hours i would always receive a reply in a timely manner. They regularly went above and beyond to answer my queries and chased constantly to get my sale completed. I would definitely use them again without any hesitation!

October 25, 2022
Unprompted review
Rated 5 out of 5 stars

Just incredible

Just incredible. Sarah, Emma & Edwina were the perfect team to help us navigate both our leasehold sale and onward leasehold purchase. It was so refreshing to have a legal team that take advantage of online tools and operate outside of the 9-5. The tears of happiness and frustration during the 4 month process are nothing but mere blip now, and I thank the team sincerely for their professionalism and (humour) throughout the process. I could not recommend highly enough!
Liz & Luke

August 29, 2022
Unprompted review
Rated 5 out of 5 stars

From start to finish Sarah has been…

From start to finish Sarah has been totally professional, as well as adding her personal touch. She face timed me at the start of the process and at the end. Which I thought was great and made the whole process not just an exchange of emails but Sarah putting her personal stamp on the whole process. Thank you very much.

August 27, 2022
Unprompted review
Rated 5 out of 5 stars

Conveyancing for sale of property

Conveyancing for sale of property. Sarah and Emma were brilliant. Communication was regular. I was updated through the process. Given timely advice and nothing was too much trouble. I would highly recommend and expect to use SailLegal for my purchase

August 24, 2022
Unprompted review
Rated 5 out of 5 stars

Sail Legal conveyancing

Sarah and the team at Sail were singled out as the best and most supportive legal team in the whole chain of our recent sale / purchase for good reason. Not only did the chain have to contend with a large non local conveyancing firm whose name is three initials and who were incredibly unresponsive, but there were also a load of complex nuances with the property I purchased.

Sarah and team were great communication wise throughout (doing Google meet video calls with me and actually proactively chasing and communicating with other parties/solicitors in the chain), and had a depth of knowledge of more quirky property features that the ‘more standard’ solicitors struggled with - flying freeholds, lack of rights, Deed amendments etc…

Definitely my best experience of conveyancing to date and view of others in the chain was that Sarah and team stood our heads and shoulders above the other solicitors used by the chain.

August 8, 2022
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with sail…

I had an amazing experience with sail when selling my house. They remained in contact throughout and fully explained each step to me as I have never sold a property before. They were always available when I had a query and responded promptly. Very grateful to Jamie who kept me on track throughout!

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

My self and my wife had a very good…

My self and my wife had a very good experience with the Saillegal team, who have a very experienced team. They have offered prompt and quick responses to all out queries, not only but the process was very quick and managed to move in our new home within 3 and a half months. Highly recommend

June 27, 2022
Unprompted review
Rated 4 out of 5 stars

House conveyance

We used Sail legal for our house conveyance. Really helpful company from start to finish and Sarah went above and beyond what you would expect from a solicitor. Having dealt with other solicitors i would say that these are by far the quickest to get things done.

May 22, 2022
Unprompted review
Rated 5 out of 5 stars

First class service.

With previous bad experiences we’ve had with solicitors and their lack of contact, we were on the hunt for a solicitor that would make our house move as stress free as possible, and Sarah (SAIL Legal) did exactly that!

She went above and beyond from the very first day we contacted her, throughout the entire buying and selling process. She was available to speak to at any time (something which had been lacking with every other solicitor we’ve used previously) and provided a 5* experience throughout.

We would highly recommend her services to anyone that requires a solicitor in the future.

Thanks Sarah, you’re a star!

May 21, 2022
Unprompted review

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