Click and collect was so simple to use. Select amount Sainsburys covert to your currency. Bank details, Nectar Card and select store all done. I got a better rate with click and collect which was grea... See more
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The person who served me had put a lot of thought in to the range of notes she was giving me. Not just a bundle of the same high denomination notes as often happens. And checked with me if it was oka... See more
Company replied
Quick and easy to use service. My order came in 3 days early which was another nice surprise. The exchange rate is one of the best ones you can get currently. Recommend. The woman staffing the travel... See more
Company replied
Easy to order online… good exchange rate… message received to say ready for pick up in store… picked up and wished a lovely holiday by efficient cashier at travel money service counter. Thank you.
Company replied
Company details
About Sainsbury's Travel money
Written by the company
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Contact info
15 Galena Road, W6 0LT, London, United Kingdom
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4.6
Excellent
8K reviews
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Easy to use and was ready when I…
Easy to use and was ready when I collected the euros
August 21, 2026
Reply from Sainsbury's Travel money
Hi Ronald,
We're delighted to hear that you found our service easy to use and that your euros were ready for collection as expected. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Ruth,
We are so happy to hear that you found our service easy to use. Thank you for your positive feedback. We appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Order experience…
Ordered on the internet night before and email confirmation received within a short time. Ordered collected next day. Hassle free
August 28, 2026
Reply from Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
I struggled with entering date of…
I struggled with entering date of birth. The number of the month. Wasn't clear, took 3 attempts. Otherwise great
August 28, 2026
Reply from Sainsbury's Travel money
Hi Christopher,
Thank you for your review. We're delighted to hear you found the service great overall. We're sorry you experienced some difficulty entering your date of birth during the ordering process, and we appreciate you highlighting this. Your feedback helps us identify areas where we can improve the experience for our customers.
Thank you
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you found our service quick and easy, and that you had a friendly experience at our bureau. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Lovely lady on the desk giving…
Lovely lady on the desk giving information. Shame you have to pay for the money wallet, but all in all an easy transaction
August 28, 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you found our colleague lovely and that your transaction was easy. We appreciate your feedback regarding the money wallet.
The 25p wallet charge is a nationwide scheme to reduce our paper usage, the 25p covers the cost of the wallet and 40% of it goes to Just One Tree which is a registered Community Interest Company (Reg. 12067406).
We appreciate your feedback and will make sure we communicate this more clearly to customers.
Thank you,
Sainsbury's Travel money Customer team
Very easy with a good rate
August 27, 2026
Reply from Sainsbury's Travel money
Hi Peter,
We are delighted to hear that you found our service straightforward and our rates competitive. We truly appreciate your positive feedback. Thank you for choosing us.
Thank you,
Sainsbury's Travel money Customer team
Great services
Great services , easy to order and pick up, friendly staff , thank you
August 21, 2026
Reply from Sainsbury's Travel money
Hi Natalie,
We're delighted to hear that you found our services great, the ordering and pick up process easy, and that our colleagues were friendly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
If you are going to be closed for lunch…
If you are going to be closed for lunch let us know on the web page.
August 25, 2026
Reply from Sainsbury's Travel money
Hi Russell,
Thank you for your feedback. We're sorry the bureau wasn't open when you arrived. There may be brief closures at quieter times to allow colleagues to take their scheduled breaks, and when this happens, a clear sign is displayed showing when the bureau will reopen.
We appreciate your suggestion about displaying this information online and will share your feedback with the relevant team. We'll continue to do all we can to minimise any inconvenience for customers where possible.
Thank you
Sainsbury's Travel money Customer team
Easy to book and pay for Euros on line
Easy to book and pay for Euros on line.
Staff in travel kiosk a little rude and unhelpful.
August 28, 2026
Reply from Sainsbury's Travel money
Hi,
Thank you for your feedback. We're pleased to hear you found the online ordering process easy, but we're very sorry to learn that the service you received at the bureau fell below expectations.
We understand how disappointing it is when a colleague comes across as unhelpful, and this is not the level of customer service we aim to provide. We appreciate you taking the time to share your experience, and we'll ensure your feedback is shared with the relevant team.
If you would like to discuss further, please contact customerservices@sainsburystravelmoney.co.uk.
Thank you,
Sainsbury's Travel money Customer Team
Very thoughtful and helpful
The person who served me had put a lot of thought in to the range of notes she was giving me. Not just a bundle of the same high denomination notes as often happens. And checked with me if it was okay. What's more she delayed going to lunch in order to serve me which saved me waiting around. All her actions were thoughtful and I'm grateful. I'm sorry I didn't note her name but I collected from East Grinstead early afternoon on 19th August 2026.
August 19, 2026
Reply from Sainsbury's Travel money
Hi,
We are so pleased to hear about your positive experience with our team member. It's wonderful to know that their thoughtful service and consideration made such a great impression. We truly appreciate you sharing this feedback.
Thank you,
Sainsbury's Travel money Customer team
I ordered my money by mobile very…
I ordered my money by mobile very simple and easy to do, picked it up the following day .
Great thanks
August 21, 2026
Reply from Sainsbury's Travel money
Hi Irvin,
We're delighted to hear that ordering your money by mobile was simple and easy, and that you were able to pick it up the following day. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Good service and exchange rate.
Easy to order online… good exchange rate… message received to say ready for pick up in store… picked up and wished a lovely holiday by efficient cashier at travel money service counter. Thank you.
August 21, 2026
Reply from Sainsbury's Travel money
Hi Sue,
We're so pleased to hear you found our online ordering easy and our exchange rate good. It's wonderful that your pick up was efficient and that our colleague wished you a lovely holiday. Thank you for your feedback.
Thank you,
Sainsbury's Travel money Customer team
Excellent service good rates
Excellent service good rates, easy to order online then pick up in store.
August 28, 2026
Reply from Sainsbury's Travel money
Hi Jason,
We're delighted to hear that you found our service excellent, our rates competitive, and that ordering online and picking up in store was easy. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Quick easy and efficient staff
August 21, 2026
Reply from Sainsbury's Travel money
Hi Jill,
We're delighted to hear that you found your experience quick, easy, and that our team was efficient. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi George,
We're delighted to hear that you found the ordering process easy and that your order was ready so quickly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you experienced wonderful service and found our exchange rates competitive. We truly appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Quick availability of money however ...
Quick availability of money. Good rates however I think charging 25p for an envelope to put the money in is very bad customer service when I bought £700 of Euros.
I think at the very least you could give a free envelope rather than me having to have all of this money loose in my bag
August 28, 2026
Reply from Sainsbury's Travel money
Hi Helen,
Thank you for your review. We're delighted to hear you were happy with our rates and the speed of service. We're sorry you were disappointed by the 25p wallet charge. This is part of a nationwide initiative to help reduce our paper usage. The charge covers the cost of the wallet, and 40% of it is donated to Just One Tree, a registered Community Interest Company.
We appreciate your feedback and will make sure we communicate this more clearly to customers in future. Thank you for taking the time to share your thoughts.
Sainsbury's Travel money Customer team
Friendly staff
Friendly staff. Easy collection and I was easily able to change larger denominations for smaller ones that I needed.
August 20, 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you found our colleague friendly and that the collection process was easy. We're also pleased that you were able to exchange for smaller denominations.
Thank you,
Sainsbury's Travel money Customer team
Long wait
Arrived at the counter and was told to come back in 20 mins as they were transferring staff. I came back and I was sixth in line. I then waited 45 mins to get served. Maybe there could be more than one assistant at busy times.
August 28, 2026
Reply from Sainsbury's Travel money
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about the delay you experienced and appreciate how frustrating it must have been to wait after being asked to return later. Your comments about staffing levels at busy times are valuable, and we'll share them with the relevant team as we continue to look for ways to improve the service we provide.
Thank you,
Sainsbury's Travel money Customer team
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