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Sainsbury's Travel money Reviews 1,525

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,386 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of ordering online and the efficiency of the collection process. Many people highlight the excellent service, competitive pricing, and user-friendly website. Reviewers frequently commend the staff for being helpful, friendly, and professional, often going above and beyond to assist with requests and provide detailed explanations. However, some customers also noted occasional issues, such as difficulties with date of birth entry on the website, or a few isolated instances of unhelpful or unprofessional staff. A small number of people reported concerns about fairness or equal treatment during collection or issues regarding the accuracy of transactions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its ease and convenience. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, courteous, and efficient... See more

Price

People report positive experiences with price, often highlighting good and competitive exchange rates,... See more

Website

Customers consistently note positive experiences with the website, highlighting its ease of use for ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

easy to order on line, received email confirming order and time to collect. when collecting my currency it was in 10s and 20s. when ask for 50s the teller did not have any in her till but could get fr... See more

Company replied

Rated 5 out of 5 stars

Ordered money online, very easy to use website. Received message to collect money the following day. Collected money and the staff member that served me was first class and very helpful. Very good ser... See more

Rated 5 out of 5 stars

I use Sainsbury’s foreign exchange a lot. Good rates, nectar points and easy pick up. Staff at exchange kiosk always helpful and efficient. No complaints.

Rated 5 out of 5 stars

Lovely lady at Bridgwater Helpful, polite and bubbly Quick, efficient and no hassle service Will always use this place for our travel money needs

Company replied


Company details

  1. Currency Exchange Service

About Sainsbury's Travel money

Written by the company

Planning a trip? We’re here to help you get great value holiday money, quickly and easily.

At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.

If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.

In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.

Wherever you're going, we’re here to help you start your trip with confidence.

✈️💷

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Simple & quick service

I always use Sainsbury's when ordering travel currency. The online ordering system is simple to use, your order is usually ready for collection within 24 hours, and the exchange rates (especially if you are a Nectar customer) are competitive.

May 22, 2026
Rated 5 out of 5 stars

Great service

Ordered my euros online which gave a better rate. They were ready for pick up at my local store a few hours later. Great service

May 22, 2026
Rated 5 out of 5 stars

Travel money

Great location for when picking up money when I’m shopping or at work. very helpful and knowledgable on all aspects of of currency well done all ..

May 15, 2026
Rated 4 out of 5 stars

Our order was ready in store quickly

Our order was ready in store quickly. I'm not sure that charging 25p for an envelope is a good idea, so we declined and put the cash in my purse. We chose Sainsburys online to get the best rate we could, so every little extra charge mounts up when you're trying to squeeze every penny out of the budget.

May 22, 2026

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