SAK Home Reviews 

135
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

On 8.Mai ordered, until today no product delivered, almost 3 weeks. I have sent message many times, but no answear. The website is with lot of marketing, but no real business. I think, it is a fake we... See more

Rated 2 out of 5 stars

Sent someone else's package rather than my own - no response from customer services yet. Will update if receive response Had to call multiple times due to no response to email, no one answering phon... See more

Rated 1 out of 5 stars

Very poor. You had advertised a zebra head ornament on your site which I purchased, received an email confirmation from you telling me that the item would be dispatched, only to get a call 2 days late... See more

Company replied

Rated 1 out of 5 stars

Ordered 8 plates on 24 April, arrived 3 weeks later 6 were broken. Promised a replacement order straight away and I am still waiting. Asked for a refund last week, no response... Looks like I’m going... See more

Company details

  1. Home Goods Store

Written by the company

SAK Home is an online shopping retailer of home decor, dinnerware, furniture and accessories based in UK. Founded by Sadia Afghan , a interior designer in 2009. Built to inspire you everyday with the latest trends, brands & products from all around the world.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

135 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(135)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing company

Amazing company, SK truly value their customers, so very much appreciated.
An item became unavailable due to stock damage, SK emailed me asking if I wanted the other item in my order or would I like a refund for both, how good is that !! Thank you 🤩

May 24, 2022
Unprompted review
Rated 1 out of 5 stars

It’s almost 3 weeks and didn’t receive…

It’s almost 3 weeks and didn’t receive my items and no information given but sending me link for review !!!

May 19, 2022
SAK Home logo

Reply from SAK Home

Hello Umit,
Thank you for taking the time to review your recent experience with SAK Home. Please accept my apologies for the inconvenience. I have looked in to your order and I understand from the warehouse that the basket was faulty hence it could not be dispatched due to quality control. I will investigate why the email was not sent out earlier . I believe you have been refunded for the item. I will follow up with the team and ensure this issue is rectified for future.
Once again, thank you for taking the time and bringing to my attention.

Kind Regards
Craig
Complaints Advisor

Rated 1 out of 5 stars

Broken bowl poorly packaged..still…

Broken bowl poorly packaged..still waiting to hear response.

May 12, 2022
SAK Home logo

Reply from SAK Home

Dear Ana,
Thank you for taking the time to review your recent experience. I am sorry to hear that you have not heard back from our customer team. I will personally look in to this matter and ensure the bowl is replaced immediately.
In the meantime thank you for bringing this to our attention.
Kind Regards
Rosemary
Aftercare Advisor

Rated 1 out of 5 stars

I will definetly not use this company…

I will definetly not use this company again. It takes more than a week to deliver within London and this is not acceptable.
I claimed for such a delayed shipment and received a blunt reply. No thank you, not again

May 9, 2022
Unprompted review
SAK Home logo

Reply from SAK Home

Dear Encarna,
Thank you for taking the time to review your recent experience. I am sorry to hear you are disappointed with the delivery timing. I have looked in to your order and it was placed on the 4th of May. The order has been dispatched and should be with you in the next couple of days which is within the 7-10 days of our delivery policy. We are in the process of working with our courier service to improve further and hope to achieve this soon. Meanwhile, my apologies for the inconvenience and thank you for bringing it to my attention.
Kind Regards
Maria
Senior Aftercare Advisor

Rated 2 out of 5 stars

I was sent the wrong item and have been…

I was sent the wrong item and have been waiting for over a week for someone to get back to me and exchange the items. Appalling customer service. Shame, the plates are lovely.

April 1, 2022
SAK Home logo

Reply from SAK Home

Good Morning Tania,
Thank you for taking the time to review your recent experience with SAK Home. Please accept my sincere apologies that the service you received was far from what we expect for our customers.
Please be assured that one of our Customer Service representative will reach out to you directly today to resolve this matter. We apologise again for the inconvenience and thank you for your patience.

Rated 4 out of 5 stars

Merry berry tea set

The tea set is absolutely beautiful exactly what i was looking for. Thanks a lot to the team they were very cooperative and they also replaced one of my broken saucer quickly

March 22, 2022
Unprompted review
SAK Home logo

Reply from SAK Home

Dear Arooj,
Thank you for taking the time and reviewing your experience.
I am pleased to know you are happy with our service and the saucer was replaced.
Really appreciate your feedback.
Many thanks
Laura
Senior Aftercare Advisor

Rated 3 out of 5 stars

This is the second time I have used SAK Home

This is the second time I have used SAK home. I don’t have an issue with the ordering process at all.
Me first order, was miss etoile sugar bowl and the gold has tarnished very quickly. I have emailed them twice for advice and they have failed to reply , which isn’t good after service.
The reason I used them the second time was purely because I couldn’t get the item I needed elsewhere .

March 20, 2022
Unprompted review
SAK Home logo

Reply from SAK Home

Dear Caroline,
Thank you for taking the time to review your recent experience.
I am truly sorry to hear that you have not been contacted with regards to your query.
I will personally reach out to you shortly to discuss this issue and ensure you get a replacement and put this right.
Once again, apologise for the inconvenience.
Kind Regards
Laura
Senior Aftercare Advisor

Rated 1 out of 5 stars

Only half my order was delivered

Only half my order was delivered, it has been 1 week, nobody has bothered replying or even acknowledging the email. spend £170 pound only 40 pounds worth of items were delivered.
Very disappointed. Not a trust worthy website

March 6, 2022
Unprompted review
SAK Home logo

Reply from SAK Home

Dear Baria,
Thankyou for taking the time to review your recent experience.
I apologise for the inconvenience and I have personally looked in to this matter with customer service.
I believe the remaining items have been shipped and Charlotte has spoken to you to resolve the issue.
If you need any further assistance please do not hesitate to contact me directly T: 0208 645 5174 and ask for Laura.

Many thanks for your patience
Laura
Senior Aftercare Advisor

Rated 1 out of 5 stars

Definitely will not use this company…

Definitely will not use this company again. Part of my order was missing and one item was broken. I received 2 emails in response to my initial contact but nothing since. Communication is terrible bordering on not existent.

February 21, 2022
Unprompted review
Rated 1 out of 5 stars

Order shipped to Shanghai!

I have ordered a chopping board from this company and the tracking says it’s been delivered and signed for in Shanghai! I am located in London …. Correct address was clearly provided, can’t get through to customer service, why have you shipped my goods to another country!

February 11, 2022
Unprompted review
Rated 5 out of 5 stars

A very helpful and professional site

I was searching for a particular design of plate which had run out on another website. I found it on this one and bought 4 plates. I also learnt that the plates were melamine which had not been clear on the other site and was able to look up the correct usage. Many thanks for an efficient service.

December 28, 2021

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