On 8.Mai ordered, until today no product delivered, almost 3 weeks. I have sent message many times, but no answear. The website is with lot of marketing, but no real business. I think, it is a fake we... See more
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Sent someone else's package rather than my own - no response from customer services yet. Will update if receive response Had to call multiple times due to no response to email, no one answering phon... See more
Very poor. You had advertised a zebra head ornament on your site which I purchased, received an email confirmation from you telling me that the item would be dispatched, only to get a call 2 days late... See more
Company replied
Ordered 8 plates on 24 April, arrived 3 weeks later 6 were broken. Promised a replacement order straight away and I am still waiting. Asked for a refund last week, no response... Looks like I’m going... See more
Company details
Written by the company
SAK Home is an online shopping retailer of home decor, dinnerware, furniture and accessories based in UK. Founded by Sadia Afghan , a interior designer in 2009. Built to inspire you everyday with the latest trends, brands & products from all around the world.
Contact info
Merton Road 258, SW18 5JL, London, United Kingdom
- 020806455174
- customerservice@sakhome.co.uk
- sakhome.co.uk
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Hasn’t replied to negative reviews
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5 star service great price and fast…
5 star service great price and fast delivery thank you!
Product Good. Packaging, needs review.
I need to be a little careful here. The product was excellent, however, the packaging left a great deal to be desired. When the parcel arrived, the box was "battered" to say the least. Had the order been breakable, I would have not removed the sealing tape, I would have just refused to accept the parcel at the door. I cant fault the product, and being metal, I knew it was safe inside the box.
Love my two Jupiter cushions
Love my two Jupiter cushions, very well made and the fabric feels so soft to the touch, thank you SAK Home!
Really pleased with my purchases from Sak
Really pleased with my purchases from Sak, especially the kitchenware which looks beautiful and just as pictured on the website.
Item was what I was looking for
Saw what I was looking for. Ordered. It arrived intact, on time in sensible packing & well priced.
So disappointed in this company
So disappointed in this company. I only bought wee egg shaped salt & pepper shakers, however the bottom stopper never fitted the bottom of the salt one… I emailed, and emailed again to see if even my emails were received… I had sporadic responses, with the promise of a new stopper for the bottom, which wouldn’t help as the bottom was faulty.. I returned the actual salt shaker to show how bad the fault was, and I had more salt in my kitchen area with it constantly dallying from faulty bottom…. I never got the faulty Salt shaker replaced, and none of the promised stoppers even arrived… poor poor show!!! I keep thinking that was a wee salt mill, imagine I’d bought a bigger more expensive item from here, they can’t even replace a faulty salt mill!

Reply from SAK Home
Another happy customer here!
Just received my two cushions, absolutely gorgeous and even better than expected. Super fast service and thank you, will highly recommend Sak Home!
I had a slight problem with part of my…
I had a slight problem with part of my order and contacted customer service, they responded quickly and the issue was soon resolved. I am really happy with the service and would purchase from this company again, I highly recommend.
I ordered a beautiful cushion from SAK…
I ordered a beautiful cushion from SAK Home, there was a delay in shipping due to Brexit, however I was kept in the loop the whole time and they were brilliant. The cushion arrived packaged well and the quality superb. I would definitely recommend.
Not received order
Not received order, emailed and you provided picture of parcel on my door step. I was in all day, why did the driver not knock? Hundreds of people pass my house every day as i live next to a school. Contacted you several times but you dont reply.

Reply from SAK Home
Rude customer service and still waiting for my items
Placed an order three weeks ago and nothing received or dispatched. I emailed asking where it was and just received a snotty reply telling me to click on the link in an email (which merely showed my order had been placed).
I've now sent two further emails asking where my items are and no response...

Reply from SAK Home
Excellent service
Excellent service. Good communication.Fast Delivery.Very pleased with the product.
Cheaper than other places and arrived…
Cheaper than other places and arrived quickly with no breakages. Will buy from again!
Quick delivery & great product
Quick delivery & great product. Bought butter dish as a birthday gift
Purchased some sets of Mary Berry…
Purchased some sets of Mary Berry dinnerware, a few items had faults in them so I took a photo sent it off to customer service and replacements were sent with no problem. Thank you for the great customer service.
I was reluctant to place a second order…
I was reluctant to place a second order with this company, after my first order took weeks to arrive (due to problems with goods arriving into the country late). However, because I had received regular emails from their Customer Service team and then finally my products arrived, I decided to give them another chance with a second order. I was not disappointed as my order arrived the next day. Very pleased with the products and I would order from them again. I think they just had a blip with supply and seem to have that under control now
Excellent service
Not Recommend
Ordered 8 plates on 24 April, arrived 3 weeks later 6 were broken. Promised a replacement order straight away and I am still waiting. Asked for a refund last week, no response... Looks like I’m going to have to take the loss and buy again elsewhere unfortunately 😕 complete rip off.
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