SAK Home Reviews 

135
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

On 8.Mai ordered, until today no product delivered, almost 3 weeks. I have sent message many times, but no answear. The website is with lot of marketing, but no real business. I think, it is a fake we... See more

Rated 2 out of 5 stars

Sent someone else's package rather than my own - no response from customer services yet. Will update if receive response Had to call multiple times due to no response to email, no one answering phon... See more

Rated 1 out of 5 stars

Very poor. You had advertised a zebra head ornament on your site which I purchased, received an email confirmation from you telling me that the item would be dispatched, only to get a call 2 days late... See more

Company replied

Rated 1 out of 5 stars

Ordered 8 plates on 24 April, arrived 3 weeks later 6 were broken. Promised a replacement order straight away and I am still waiting. Asked for a refund last week, no response... Looks like I’m going... See more

Company details

  1. Home Goods Store

Written by the company

SAK Home is an online shopping retailer of home decor, dinnerware, furniture and accessories based in UK. Founded by Sadia Afghan , a interior designer in 2009. Built to inspire you everyday with the latest trends, brands & products from all around the world.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

135 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.6

All reviews

(135)

1 review in the last 12 months

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Rated 4 out of 5 stars

Product Good. Packaging, needs review.

I need to be a little careful here. The product was excellent, however, the packaging left a great deal to be desired. When the parcel arrived, the box was "battered" to say the least. Had the order been breakable, I would have not removed the sealing tape, I would have just refused to accept the parcel at the door. I cant fault the product, and being metal, I knew it was safe inside the box.

November 14, 2021
Unprompted review
Rated 1 out of 5 stars

So disappointed in this company

So disappointed in this company. I only bought wee egg shaped salt & pepper shakers, however the bottom stopper never fitted the bottom of the salt one… I emailed, and emailed again to see if even my emails were received… I had sporadic responses, with the promise of a new stopper for the bottom, which wouldn’t help as the bottom was faulty.. I returned the actual salt shaker to show how bad the fault was, and I had more salt in my kitchen area with it constantly dallying from faulty bottom…. I never got the faulty Salt shaker replaced, and none of the promised stoppers even arrived… poor poor show!!! I keep thinking that was a wee salt mill, imagine I’d bought a bigger more expensive item from here, they can’t even replace a faulty salt mill!

October 8, 2021
Unprompted review
SAK Home logo

Reply from SAK Home

Hello Nic, I am sorry to hear you are disappointed. I have looked in to the matter and I believe a replacement of the faulty part was sent out to you straight away. I am not sure why you did not receive the replacement however there have been issues with the deliveries due to the shortage of the drivers/petrol. We have refunded your money as requested. The Salt & Pepper is one of our bestsellers and it was unfortunate that there was a fault with the stopper. We are a family run business and endeavour to provide our customers with the best service and I apologise again for the inconvenience.

Rated 5 out of 5 stars

I had a slight problem with part of my…

I had a slight problem with part of my order and contacted customer service, they responded quickly and the issue was soon resolved. I am really happy with the service and would purchase from this company again, I highly recommend.

September 29, 2021
Rated 1 out of 5 stars

Not received order

Not received order, emailed and you provided picture of parcel on my door step. I was in all day, why did the driver not knock? Hundreds of people pass my house every day as i live next to a school. Contacted you several times but you dont reply.

September 27, 2021
SAK Home logo

Reply from SAK Home

We are sorry to hear you are disapponted about our service. The deliveries have been delayed and as you are aware there is a shortage of drivers which is a nationwide problem. We are working with the courier service to improve the service. However, your parcel had been delivered and signed by someone on your door as per the picture. You say its not signed by you is there someone esle in the house who may have signed or even your neighbour? We have also asked the courier service to investigate this issue further and will revert back to you. Meanwhile , please accept our apology and we thank you for your patience.

Rated 1 out of 5 stars

Rude customer service and still waiting for my items

Placed an order three weeks ago and nothing received or dispatched. I emailed asking where it was and just received a snotty reply telling me to click on the link in an email (which merely showed my order had been placed).
I've now sent two further emails asking where my items are and no response...

September 23, 2021
Unprompted review
SAK Home logo

Reply from SAK Home

Dear Claire,
I am sorry to hear that you have experienced a delay to your order. The Rose & Tulipani is one of our bestsellers and we have been inundated with the orders. However, we have contacted you as per our email 15th September and explained you the situation. The email that you received is a confirmation email of your order not confirmation of delivery. I have sent you a further email today and will ensure that once the delivery arrives ( which is a nationwide issue at the moment with the shortage of drivers) I will ensure your order is despatched immediately next week.
If you require any further assistance please feel free to contact me directly on the customer service number.
Once again, our apology for the delay and thank you so much for your patience.
Best Regards
Charlotte

Rated 5 out of 5 stars

I was reluctant to place a second order…

I was reluctant to place a second order with this company, after my first order took weeks to arrive (due to problems with goods arriving into the country late). However, because I had received regular emails from their Customer Service team and then finally my products arrived, I decided to give them another chance with a second order. I was not disappointed as my order arrived the next day. Very pleased with the products and I would order from them again. I think they just had a blip with supply and seem to have that under control now

July 9, 2021
Unprompted review
Rated 1 out of 5 stars

Not Recommend

Ordered 8 plates on 24 April, arrived 3 weeks later 6 were broken. Promised a replacement order straight away and I am still waiting. Asked for a refund last week, no response... Looks like I’m going to have to take the loss and buy again elsewhere unfortunately 😕 complete rip off.

June 6, 2021

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