SAK Home Reviews 

135
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

On 8.Mai ordered, until today no product delivered, almost 3 weeks. I have sent message many times, but no answear. The website is with lot of marketing, but no real business. I think, it is a fake we... See more

Rated 2 out of 5 stars

Sent someone else's package rather than my own - no response from customer services yet. Will update if receive response Had to call multiple times due to no response to email, no one answering phon... See more

Rated 1 out of 5 stars

Very poor. You had advertised a zebra head ornament on your site which I purchased, received an email confirmation from you telling me that the item would be dispatched, only to get a call 2 days late... See more

Company replied

Rated 1 out of 5 stars

Ordered 8 plates on 24 April, arrived 3 weeks later 6 were broken. Promised a replacement order straight away and I am still waiting. Asked for a refund last week, no response... Looks like I’m going... See more

Company details

  1. Home Goods Store

Written by the company

SAK Home is an online shopping retailer of home decor, dinnerware, furniture and accessories based in UK. Founded by Sadia Afghan , a interior designer in 2009. Built to inspire you everyday with the latest trends, brands & products from all around the world.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

135 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.6

All reviews

(135)

1 review in the last 12 months

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Rated 4 out of 5 stars

great little product

great little product and alternative ranges available. Site was simple to use and easy to manage. unfortunately exterior packaging was damaged in transit. but thankfully the product box was well wrapped up within the box.

January 7, 2021
Rated 4 out of 5 stars

Faulty item

Replaced damaged item within a matter of days, but still waiting for damaged item to be picked up. Good customer service can't fault them

December 28, 2020
Rated 2 out of 5 stars

Avoid this company

Extremely poor customer service and had to pay to return broken items???? A week on and still no refund issued!!!!!

December 22, 2020
SAK Home logo

Reply from SAK Home

As only one item was broken and the other items were all good condition . We asked you to send a photo to confirm the broken item, which you did and we were satisfied and happy to refund for the broken item, there was no need to send the broken item back. As the other items were undamaged and you wanted to return them, then as per our T&C's , you have to return at your cost. We will refund the money to you once the items have been received at our warehouse and inspected. The delivery cost is not refundable, again as per our T&C's. For any broken items, replacements are sent immediately.

Rated 5 out of 5 stars

Great service and products, poor courier

Items were delivered promptly and as expected.

Unfortunately despite thorough packaging the couriers had broken one bowl. This was easily and swiftly replaced - thank you!

Worth noting the replacement item had been poorly handled by the courier. The box was totally crushed but fortunately the item was still ok.

December 16, 2020
Rated 3 out of 5 stars

Product was ok but delivery was very…

Product was ok but delivery was very poor. Delivery guy left £200 of products outside front door luckily we have good neighbours who kept an eye on it for us. Was left at 8-25 am and I get home at 5pm
Would I buy from again, not if using same delivery company to be honest.

October 26, 2020
SAK Home logo

Reply from SAK Home

Hello Carl, SAK Home would like to apologise for the inconvenience and yes the delivery company should not have left the items on your door. We will look in to this matter and speak to the company .
I am pleased however that you have received your products safely , we appreciate your feedback and will work to resolve the above issue to ensure it does not happen again. Many thanks

Rated 5 out of 5 stars

Mary Berry

Easy to order and you can spread payments
My order arrived in one piece all items were carefully wrapped and parcelled up. Absolutely love my Mary Berry dinnerware items

October 26, 2020
Rated 5 out of 5 stars

Excellent products and excellent…

Excellent products and excellent service. Bought Mary Berry mugs.

October 11, 2020
Unprompted review
SAK Home logo

Reply from SAK Home

Dear Mark, thank you so much for your kind comments and we are delighted to know that you like the Mary Berry mugs.

Rated 5 out of 5 stars

Got there in the end

After looking at a good many websites, I decided to buy this masher for a particularly specific reason. The head had to be no more than a certain diameter, which this masher is. It had to have a rigid plastic head with a sturdy metal handle, which it has.
When I spotted this on SAK Home website it looked ideal so I ordered it. It wasn't cheap and had a pretty hefty postage amount to pay, but I was ok about that.
When my order didn't arrive within a week or so I contacted the supplier to find out why. I was told it had become out of stock, but more would be coming very soon and it would be sent asap.
I had occasion to contact them again when it still didn't appear. I was then advised that it was on the way, and because of the length of time I'd had to wait they would refund my money for the item and could keep the product. The masher has just arrived and is extremely robust in design and very nice to handle, and is extremely well made.
I have also been advised that my payment has been refunded, which in my books is excellent customer service.
Thank you Sadia from SAK Home.

September 4, 2020
Unprompted review
Rated 2 out of 5 stars

The product was not what i expected

The product was smaller than expected
So consequentley i cannot use it.
Product should have been gwice as big.
Not very happy with it at all.

August 29, 2020
Unprompted review
SAK Home logo

Reply from SAK Home

Dear Lord Graham Wilson, We are sorry to hear you are not happy with the Mary Berry pinch pot. The specification and dimensions are stated under product description and it gives you the exact measurements. However, if you are not happy with the product please feel free to return the item and we will be happy to process the refund, please see our return policy. Many thanks

Rated 5 out of 5 stars

Exceptional customer service!

I ordered measuring cups & spoons from them & somehow measuring cups were sold out at their end. Sadia was sweet enough to call me to let me know that she had located one of them after making few calls. Excellent service, will definitely be buying again.

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Was kept up to date with my order. Arrived in good time and wrapped perfectly. Everything can in one piece. Will definitely be purchasing from you again.

August 19, 2020
Unprompted review

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