Saks Reviews 46

SAKS sent me an email confirming that the refund was issued but the money was never credited to my bank account. This has happened 4 times in the past 12 months.

I am a regular customer at Saks in Chester-le-Street and have been for a number of years now. The staff are incredibly professional, polite and kind! If I have ever needed advice for my hair or any kind of help the staff are always very honest and informative. I do think Saks is quite expensive but I know the staff have regular training to keep up to date with the knowledge and very technical way of hairstyling so I am happy to pay for there services and can honestly say I would not go elsewhere because I believe I have the best hairdresser ever!

I never usually leave reviews but I just had to leave a review for this salon as it was a disgrace. The colourist clearly didn’t care what I wanted and didn’t really seem to want to be there. All she did was put bleach stripes all over my head and the blow dry and cut afterwards were nothing short of awful. I can only assume good reviews of this place are fake because it’s the worst place I’ve ever been to and my hair looked really awful. Take some pride and interest in what you do or don’t do it!

Having been very cautious of having my hair cut due to previous disasters I decided to give Saks a go.
BIG MISTAKE! My hair is a state & layers are cut so badly the whole experience was awful. I have a huge chunk missing out of the center of my hair & a longer layer at the front. I have been so upset as my hair is such a massive part of my appearance and I always get complimented on it. I now feel very self conscious, have had trouble sleeping due to anxiety. There is nothing I can do to rectify this cut besides going shorter which i do not want to do as my hair has always been very long. The stylist I saw was Laura. I can no longer wear my hair straight either as I'm so worried people will notice how uneven the cut is and I have to constantly curl to hide this awful style. Planning to leave my hair for 6 months & go to someone that is actually qualified and knows what there doing. Have taken pictures to show them the result or lack of of it.

I visited the Exeter Salon for the first time yesterday and WOW what an amazing experience all round! I really felt I was in expert hands with Adam colouring my hair - he took lots of time to to talk to me about the different shades of blonde and agreed a good plan going forward. Then had a fantastic head massage with Ryan, and a fabulous blow-dry with the lovely Lisa, who also introduced me to the most gorgeous smelling sea salt hair product!! My hair has never looked so good and I skipped out of there feeling very relaxed and very glamorous!! Lovely friendly atmosphere with talented professnional people who clearly have a passion for hair and great customer service!! Keep up the good work guys and see you in October!!