Sala Phones Reviews 

992
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast payment process, noting that funds are usually deposited directly into personal bank accounts very quickly without experiencing any unnecessary hassle. Many people also appreciate the incredibly helpful support team, excellent overall communication, and the very fair prices offered for their old electronic devices. Some reviewers were not happy with customer service, mentioning poor communication, unhelpful responses, and unexpected charges when declining online trade offers. A few consumers additionally experienced occasional delays regarding their payments or much longer verification processes compared to general customer expectations.

What people talk about most

Payment

Users describe positive interactions with payment, frequently highlighting the great prices offered and... See more

Service

Clients share positive opinions on service, highlighting super quick processing, efficient communication, and... See more

Price

People report satisfaction and appreciation regarding the price, noting that fair valuations are offered... See more

Response time

Customers consistently note positive experiences with response time, highlighting efficient communication and... See more

Customer service

Customers had positive experiences with customer service, noting that staff members were quick, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

T-31805 Filled in online sales form. Received great price for phone. Phone sent and received by Sala next day. Phone checked and full payment made by 18.00. Great communications from receievin... See more

Rated 5 out of 5 stars

Top service. Offered the best price online, packaging was received quickly and the inspection was done the next day. It was approved within a few hours and money received the next day. Really impresse... See more

Company replied

Rated 5 out of 5 stars

The Process was easy enough. Was told I would receive the Payment on the same day. The phone arrived and was tested well before 2.pm. Still no payment which is unusual with Revolut. Hopefully I recei... See more

Company replied

Rated 5 out of 5 stars

Very easy and pleasant experience... I had a very easy and pleasant experience. They provided clear communication from the start - I sent the phone on Friday and received payment on Monday . They of... See more


Company details

  1. Cell Phone Store

Written by the company

Sala Phones is a long-established and trusted mobile phone purchasing company, dedicated to helping customers unlock value from their unwanted devices. We offer a guaranteed price promise so customers can feel confident that the value offered for their device will not change, ensuring complete peace of mind throughout the process. In addition, Sala Phones provides same-day payment, meaning customers receive their money quickly once their device is received and checked—making the entire experience fast, efficient, and hassle-free. To make the process even easier, Sala Phones offers free shipping labels or request a freepost pack, which includes everything needed to safely package and send their phone without any stress or extra expense. Find our competitve offers on www.compareandrecycle.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

992 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(992)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Brilliant. Fast responses. Quick payment.

August 7, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review.
We are glad to hear that you had a positive experince with us!

If you need anything else from us, please let us know.

Thank you
The Sala Team

Rated 5 out of 5 stars

5 Star Service

Excellent Experience ⭐️⭐️⭐️⭐️⭐️

July 31, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review.
We are glad to hear that you had a positive experince with us!

If you need anything else from us, please let us know.

Thank you
The Sala Team

Rated 5 out of 5 stars

Received the full value of what was offered! Excellent!

Easy, honest and would recommend! ⭐️⭐️⭐️⭐️⭐️
T-30544

July 25, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review.
We are glad to hear that you had a positive experince with us!

If you need anything else from us, please let us know.

Thank you
The Sala Team

Rated 5 out of 5 stars

Outstanding Service and Professionalism (Order: T-30666)

I recently traded my phones with this company, and the experience was excellent from start to finish. The team was extremely professional, helpful, and kept me constantly updated throughout the process. I felt assured every step of the way, and it's clear they take pride in delivering top-tier service. Truly a trustworthy company and I highly recommend them!

July 22, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review.
We are glad to hear that you had a positive experince with us!

If you need anything else from us, please let us know.

Thank you
The Sala Team

Rated 5 out of 5 stars

First time when I sell the phone online…

First time when I sell the phone online
Very happy with all can be trusted
I recommend

July 25, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review.
We are glad to hear that you had a positive experince with us!

If you need anything else from us, please let us know.

Thank you
The Sala Team

Rated 5 out of 5 stars

First time user of this company what a…

First time user of this company what a great choice got a good price for my phone they sent package out for next day sent my phone off and was payed on same day so very quick service would use again in future

July 23, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review.
We are glad to hear that you had a positive experince with us!

If you need anything else from us, please let us know.

Thank you
The Sala Team

Rated 5 out of 5 stars

Extremely impressed

Extremely impressed. Best price offered out of any other mobile companies. I was provided a prepaid tracked label. I Sent weds afternoon and had my money by 6am today. Would highly recommend such a simple process

July 11, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

Excellent communcation

Best price available - excellent communcation and easy to deal with.

July 10, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

Top company

Top company. Very easy to deal with, gave me the best price for my phone and made it super easy to send the phone back. Payment was made within 24 hours as they said. Faultless

July 9, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

Reference T-30505

Reference T-30505.
Really good experience. Fast payment and verification process! Would definitely recommend using this company.

July 10, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Posted and it was delivered, checked and paid for the next day. Highly recommended and best price offered. T-30481

July 2, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

Great service and fast payment

Great service and fast payment

July 1, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

Great service and communication

Great service and communication, quick payout day after I sent it. Good price. T-30462

July 3, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

Well done service duin business with…

Well done service duin business with them since 2 years . Everyday they paid me same day payments. High recommended sala mobile

July 2, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

I have always found it difficult to…

I have always found it difficult to find a reasonable quote for any phone that I've sold. I came across Sala to sell my iPhone 14 and I must say just excellent. The quote was indeed what I was expecting, free pack and label delivered the next day and posted that day, received the next day and with the payment sent shortly. I am using them again!

June 26, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great feedback!
We are happy to hear you had a positive experience with us.

If there is anything else we can do for you, please let us know.

Thanks again!
The Sala Team

Rated 1 out of 5 stars

Absolute scam of a company

Absolute scam of a company, found them through a comparison website for used phones but apparently this company dosnt seem to take any used phone from what I have been reading sadly I looked too late and had to pay £25 to get my phone back which in itself is an absolute joke dosnt cost that much to send stuff through the royal mail but it does for them apparently, my phone was used and when I got my email I did ask them if they would just give me an offer to save the joke of a send back fee but as most of the other reviews to this regard have stated they dont need my particular model now for a phone that it a year old is a joke.

AVOID THIS SCAM COMPANY

June 25, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

You sold your device to us in the condition of NEW through Compare & Recycle. When it arrived, we inspected the device to be USED.

The critera for NEW states 'unopened and unused' which your device did not meet this requirement therefore we could not honor the quote for NEW.

As my colleague told you, we do not purchase any used devices hence why we did not give you a counter-offer price. You will also notice you can not find us on any Recycling sites for anything but NEW.

Thanks,
The Sala Team

Rated 5 out of 5 stars

Offered the best price I could find…

Offered the best price I could find online for my phone trade-in. Received the packaging and pre-paid postage label the next day. Within 48hrs I was paid the full amount direct to my bank account. Email communication also received throughout process. It seemed almost too good to be true, but it was genuinely excellent service and I would 100% recommend!

June 20, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great feedback!
We are happy to hear you had a positive experience with us.

If there is anything else we can do for you, please let us know.

Thanks again!
The Sala Team

Rated 5 out of 5 stars

T-30364

T-30364
I am a 55yr old computer illiterate Nan!
I can’t believe how easy this entire experience was!
My phone broke the screen smashed and I couldn’t access it & my insurance replaced it - however I was due an upgrade and needed my phone for work so I upgraded and got a new phone before the insurance replacement arrived.
I therefore now had a new ‘spare’ old model phone I didn’t need.
I googled how to sell my new phone & Sala came up on the search and gave me a very good quote immediately online. I filled out a 2 minute online form & sent my phone free post to them with a reference number they gave me & the very next day I received a text to say they had received it, a text to say they had assessed it & a text to say they were transferring the agreed price to my bank account. The money was in my account within 24 hrs of them receiving my phone.
This was an excellent professional service that I would definitely recommend & use again.
Thank/you !!
I was a bit worried it may be a scam but it was brilliant!!

June 18, 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great feedback!
We are happy to hear you had a positive experience with us.

If there is anything else we can do for you, please let us know.

Thanks again!
The Sala Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look