Sam Wear Reviews 185

My coat took weeks to arrive, is a very different fabric to the one in the photograph and is cheap looking. The colours are different as well and overall, although it wasn’t expensive, it was originally dearer and reduced, so I expected a level of quality. Disappointed and wouldn’t trust this company. The pictures are classy looking, there is a Covent Garden address and somehow the coat came from China. The reviews were very split. Maybe not all genuine but my experience is one I won’t repeat and will only buy from websites I know in the future.

Everyone who has been scammed by Sam Wear should report to the UK International Consumer Centre telephone 012688 86690 people should be able to get a refund, let’s get them shut down!!

If possible I would give this company a zero rating. Items take ages to arrive then sizes are completely irrelevant to what they describe. It’s impossible to get a return address and refund . Do not use this company is just a scam

Ordered a jacket which took approximately 25 days to arrive. The item was too small, so I requested a return and exchange. I sent several emails over the course of a week asking for instructions on the return. They then contacted me only to inform me that returns were only accepted from within 30 days of the order. So basically, because they ignored my emails for a week I had gone over the return period of 30 days from older. So I’m now stuck with a £60 jacket that doesn’t fit me. Awful awful company have nothing to do with them!

SCAM
I Ordered a hoody and what arrived was not anything like what I ordered, in design, quality, colour or size. No response at all from SamWear, no idea why they even bothered sending the item at all.

The item was nothing like the image on the site. Material was different, it was lined with fur which was not shown on site. Sleeves miles too long and body miles too narrow - even though I used their measurements. Returns are a nightmare. Only if package is intact and you have to pay all costs to China. Well how am I to know if the packaging is damaged during transit and not my fault. Basically you will not get your money back if you send an item back. You have to pay all your own costs and custom taxes. They have got your money and they have got you by the goolies. Will never buy from them again.

Absolute scam! Worst than SHEIN or Temu!!!! Do not buy anything. I can’t attached pictures but trust me it’s so bad!!!

Like everyone that is a real customer is saying this is a scam company, poor quality, sizes are not correct, not to mention fabric quality very poor and non existing customer support

I'm joining the scammed list
From order to delivery was over 3 weeks. (They know what they are doing)
Got to return to China for them to recieve within 30 days of order, clever tactics eh.
I wanted a size 18 which is xxxl on their sizing. The size of the coat must be 28. The sleeves are 12 ins longer than my arms and can wrap it around me and fasten it at the back.
It's made out of shell suit material with a grey fleece lining. The stitching is horrendous! DO NOT BUY FROM THIS COMPANY.

SCAM
This company is a disgrace. The goods are not fit for purpose-- the sizes bear no resemblance to reality. They say I have to return to China, an unfair contract term in my view, but do not provide that address either.
The company do not resolve issues, will not provide an address for service of proceedings I am bringing in the small claims court, or indeed any address at all.
DO NOT TOUCH

This was bought for me by my partner and it’s an Absolute waste of money.
Ordered XXL although labelled as XXL it’s smaller than a large UK size. Obviously made for a starving Chinese person.
If I could I’d give zero stars.
Utter Garbage.

AVOID THIS COMPANY !!
I ordered a 1920s style coat described as an outer coat with inner removable zip in jacket. It took over two weeks to arrive (from a company advertised as being in London). I'd ordered an XL (usually taking size L so left a bit of room to wear a thicker jumper). At best this coat is a size M, probably smaller. I think I'd need at least a 3XL, maybe 4XL to get a decent fit. The quality is poor and the removable inner jacket is little more than a zip in collar and lapel.
Returns are impossible be a use you have to return to China within 30 days from ordering at your expense.
This is a scam company - AVOID!

They pretend to sell quality products, bla bla bla. In reality everything is counterfeit

As others have said this is a scam company that does not abide with UK consumer laws.
My husband ordered an XL coat, when it arrived the measurements were of a small size.
Even though the website claims they are in London if you want to return you have to send tracked to an address in hong Kong or China (two different addresses in 2 different countries is odd in itself).
The coat weighed over 3kg meaning tracked postage would be almost £40 to get a refund on a £60 coat.
UK consumer law states that if seller sends incorrect item that customer is entitled to replacement or refund and that the costs of returning are meant to be borne by the seller not buyer.
For some reason paypal also sided with seller as I didn't provide tracking information as I was waiting on a label from seller as is my statutory right.
SCAM COMPANY.

SCAM-WEAR- Avoid this scam company!
I ordered on the 3rd of November, and my item finally arrived on the 20th. I ordered a size XL on the company website, which said it was a UK 18. The sizing is wrong, and this product is nowhere near a UK 18.
I emailed the 'UK customer service' email straight away asking for a return as the product was not the correct size.
Several emails later, and despite my sending photographic evidence, they are still denying the sizing issue, saying their size charts are accurate!
After 12 days they finally sent a return address, however, I would have to pay for the item to be returned to their Chinese warehouse at my expense, and also within 30 days of the order date- which gave me 24 hours! This would cost significantly more than the item is worth, and they also warned me items 'quite often get lost.'
Do not buy from this company as their return policy is non-existent.
I have reported to the UK authorities, and they will be investigated by trading standards.

If that very disappointed tried to get in touch but no joy it was to small even though I ordered xl so bad .what a let down bah humbug

DO NOT ORDER FROM THIS COMPANY

IT IS NOT LONDON BASED

Ordered a jacket, took 20 days to arrive from China. Quality is poor. After looking at their size guides and measuring i ordered a XXL, it's tiny more like a medium. I am normally a L or XL. I would need a XXXXL from this company.

Scam! Tracking was showing that the wrong address. I have received thousands of posts. Then I wrote them about it, no answer. I received an email that my order has arrived, funny but I have anything received!!! Horrible!

I bought an XL jacket. It arrived and although market as an XL is was a small medium. 6 times I have asked for return form and return address. They keep offering me 10% but don’t send return form or return address as of yet. Poor customer service.

Placed an order for a coat, size 4xl, took 18 days to arrive from China, could not get it on, my son tried he’s a medium same problem, 30 return which they then tell me starts from day of purchase, 28 days to arrive 5 days for them to respond to my email, no hope of getting to China in time, do yourselves a favour and order from a proper company, Sam wear uk!! in China