Sam Patient Services Reviews 

195
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and supportive service, highlighting the excellent care received from the staff, including drivers, translators, and medical professionals. Many people appreciate the seamless organization, from airport pickups and luxurious accommodations to detailed explanations of procedures and continuous support throughout their treatment journey. However, some customers reported dissatisfaction with the aftercare, experiencing issues like broken teeth and loose dental work after their initial treatment. A few people also mentioned a lack of communication regarding treatment plans and prescriptions, feeling that their concerns were not adequately addressed once payment was made.

What people talk about most

Service

Customers consistently report positive experiences with the service, highlighting its professionalism,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, expertise, and... See more

Quality

Clients share positive opinions on quality, with many expressing satisfaction with vision correction results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had travelled to Izmir with Sam patient services. Replacement trifocals lenses with toric. Additionally I have had full zirconia crowns and I am very pleased with both treatments and I can se... See more

Rated 5 out of 5 stars

We flew from the UK to Izmir for dental treatment and eye lens replacement, Sam Patient Services were brilliant, we were picked up from the airport and took to our 5* hotel, then collected daily by Se... See more

Rated 5 out of 5 stars

I am extremely happy with the service from SAM patient services. Everything was arranged from VIP transfers to and from airport to 5 star hotel during my stay. Selin picked me up each day and was pres... See more

Rated 5 out of 5 stars

I am over all happy with my experience with Sam Patient Services. Their hospitality is impeccable. I was picked up from the airport VIP style and taken to my hotel and the same coming back. I was pick... See more


Company details

  1. Doctor

Information provided by various external sources

SAM PATIENT SERVICES; has a talented, creative and passionate team for many years in the health sector. SAM PATIENT SERVICES; Turkey is located in the most professional and experienced physicians working in an organized manner with patients who prefer Turkey for medical tourism from abroad, the best treatment is a medical tourism agency that provides the application of the most advanced medical centers. Vision -To contribute to Turkey's health tourism destination and to trust agents have gained the whole world, -To be the leading organization in the fulfillment of human health, -How to prove that in the future in terms of health and to introduce Turkey to the world Turkish hospitality to the world. Mission -To provide the patient with rapid and reliable solutions of all activities after reaching us for the treatment of patients. -To provide our patients with the right to quality health care that all people need -To be preferred as the best hospital and the best country in terms of health -To cure patients' illnesses and to meet all their needs -To prepare a comfortable process in accordance with the laws of patients' rights during the treatment process. -Ensuring that patients return home without problems.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

195 reviews

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4.5

All reviews

(195)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

First half of treatment

First class service from Sams. From Bilge who went through everything with me to Taylan my interpereter and driver taking me to every appointment. First class travel and 5star hotel. Cant wait for next visit to finish my treatment. Had all top teeth out and no problem and no pain.xxx

May 18, 2026
Unprompted review
Rated 1 out of 5 stars

This dentist blatantly ripped me off I…

This dentist blatantly ripped me off I paid £5300 for nothing al they did was take out 4 teeth and a plastic denture and sent me back to the uk when I was meant to return they tried charging me a extra £2000 smh and refused to finish the work they made up lies saying I was rude to the dentist and said I blamed them for my sickness what was nothing to do with them they too were racist that’s why they didn’t want to do my teeth in the first place they just wanted my money and left me with a messed up mouth Ive been advised to seek legal action against them and that is what I am doing they are refusing to give me a copy of the contract and receipts etc so legal action is needed as they are scammers they don’t respond to emails or what’s app messages

November 5, 2025
Unprompted review
Sam Patient Services logo

Reply from Sam Patient Services

Dear Lisa,

We are writing this response so that potential patients can understand the facts.

As clearly stated in the treatment plan sent to all implant patients, implant treatment is completed in two stages. During the first visit, the implant surgery is carried out. After a healing period of approximately 3–4 months, patients return for their second visit, during which the zirconia crowns are fitted and the treatment is completed. This is the standard implant procedure followed worldwide.

You completed your first visit and paid for the treatment provided during that stage. However, the costs for the second visit, including treatment, accommodation, transfers, medications, and other services, were always explained as a separate payment. Despite this, you later requested that the second stage be completed free of charge.

We would also like to point out that your first visit was not easy for us either. Although we host more than 500 international patients every year, this was the first time we had to change a patient's hotel accommodation. It was also the first time a patient shouted at and verbally abused our doctor, healthcare staff, and translator. Despite this, we continued your treatment professionally and completed the planned first stage of your care.

Your allegation of racism is particularly difficult to understand. Our clinic treats patients from the UK, Europe, the United States, Australia, and many other countries. International patients are the foundation of our business.

In addition, you submitted a complaint to the ECC in the UK. After reviewing the case, the matter was closed in our favour.

The issue here is not that treatment was not provided. The disagreement relates to payment for the second stage of treatment.

Kind regards.

Rated 5 out of 5 stars

Sam Patient Services are the best

Sam Patient Services has been highly professional throughout, providing detailed support with no hidden fees. I underwent lens replacement surgery and dental implants, and Cemre kindly provided all the information I needed to make my trip smooth and stress-free. From my VIP transfer from the airport to the hotel, everything was arranged perfectly. The hotel was beautiful, and my driver Taylan went above and beyond by sharing insights about Izmir, making my experience even more memorable. A week after returning home, Cemre checked in with follow-up advice and care. Both Cemre and Taylan made my trip enjoyable, and I now count them as two new friends.

May 4, 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Eye laser surgery Izmir Turkey with Sam Patient Services

I had an outstanding experience with Sam Patient Services in Izmir, Turkey, and I would highly recommend them to anyone considering treatment abroad.

From the very beginning, the patient coordinators Cemre and Taylan were exceptional. Their prompt replies to all my questions while planning the trip made the whole process smooth and stress-free. Their attention to detail, extensive knowledge, and professional attitude were second to none and are a real credit to them both. They made me feel confident and well-supported every step of the way.

Professor Umit Iman and his staff also provided an excellent level of care throughout my laser eye surgery journey. Their professionalism, expertise, and caring approach immediately put me at ease. The outcome of my vision correction has been fantastic — I now have 20/20 vision, and I couldn’t be happier with the results.

Thanks to the incredible team, I’m looking forward to returning to Scotland and getting back on the golf course with clear vision, both for distance shots and on the putting green.

A truly 5-star experience from start to finish — thank you to everyone at Sam Patient Services!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Composite bonding

Very happy with the treatment at Egan dentist. They were amazing with me, and I’m very happy with the results of my treatment. Thank you Egze dentist. 😁🥰

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

All on 6

My friend had his teeth done in SAM Patient Services and he was happy with his experience. I picked them based on his reference and right upon the arrival I felt welcome and confident in them. They supported me throughout the process and I'm now through the first stage of my all on six treatment. I'll be back in a few months to get it done.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Dr Sam is the best dentist I have ever…

Dr Sam is the best dentist I have ever had and his staff are all awsome ♥️ I use too have extreme anxiety going to the dentist, I enjoy going and it is so Zen that I fall asleep when I have my teeth cleaned lol. They make you feel at home 😊
Samdent is #1

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I have had the best experience with Sam…

I have had the best experience with Sam Patient Services! I came to Izmir to have a trifocal lens replacement in both eyes on the recommendation of a friend who had also had this same procedure through this company. She was delighted with the care she received and I am also. Taylan and Cemre were there for me from my first enquiry throughout the whole procedure right up to my departure. They patiently answered all my questions, reassured me if I had a concern and delivered me from airport to hotel to hospital. Everything was seemless! Thank you Sam Patient Services! 🙏🏻

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

I have had travelled to Izmir with Sam…

I have had travelled to Izmir with Sam patient services. Replacement trifocals lenses with toric. Additionally I have had full zirconia crowns and I am very pleased with both treatments and I can see 😁after 54 years wearing glasses and contacts with a high minus.

My teeth are great and I’m very happy with Emine and Taylan who supported me throughout. Thank you

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

I chose this company based on a recommendation. My friend came to this clinic 4 years ago for dental implant treatment and had an All-on-6 procedure. She was extremely happy with the results and still is today. Because of her experience, I decided to contact SAM as well, and they recommended a 24 zirconia treatment for me.

When I arrived, they took my X-rays and the doctor examined everything carefully. I followed the doctor’s advice when choosing the tooth shape and colour. I was a bit nervous at first, knowing the first day could be difficult, but the team was so kind and reassuring that they made me feel completely at ease.

After the treatment, all my medications were ready and they explained clearly how to use everything. And the result… PERFECT. Even better than I imagined. I can’t stop smiling!

The hotel I stayed in was nice, the staff were very polite, and most importantly for me, the food was great. I would definitely recommend SAM to anyone considering dental treatment. I’m so glad I listened to my friend’s recommendation. She had implants and a smile makeover, and I truly understand why she was so happy.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

I chose Sam PS for my aesthetic…

I chose Sam PS for my aesthetic procedures, and I can honestly say I am very glad I did. From the moment I landed in Izmir, Turkey, I was welcomed with a comfortable and elegant vehicle and transferred to my hotel. The hotel was five-star, extremely luxurious, and very comfortable. After a good rest, I was greeted the next morning by a company representative and my personal consultant. They explained all the procedures in detail, exactly as they had explained before my arrival.

When we went to the hospital, my consultant was always by my side and patiently answered all of my questions. The doctor was very professional and attentive, and discussed every detail with me thoroughly. After staying in the hospital for two days, I returned to the hotel. During this time, my consultant stayed in constant contact with me, either by visiting me personally or calling me every day. On my final day and during all follow-up check-ups, they were always with me.

My operation was extremely successful. All of my initial concerns and doubts completely disappeared. Everything that was promised to me before I arrived was delivered exactly as stated, which clearly shows their reliability and experience. If you are looking for a trustworthy and experienced company, I strongly recommend Sam PS. In six months, I will choose the same company again for my dental treatment, as there is absolutely no need to look elsewhere. I confidently recommend them to all my friends. Anyone seeking quality and trust will find exactly what they are looking for here.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

My mother and I made the decision together and chose SAM — and it was one of the best decisions we’ve ever made.

I had a tummy tuck, breast surgery and liposuction, while my mother had a facelift, neck lift and blepharoplasty. From the very first moment, everything felt professional and reassuring. They were waiting for us at the airport and took us straight to the hospital.

Before the surgeries, our doctor listened carefully to what we wanted, asked about our expectations, and explained clearly how each procedure would be performed. We also received detailed instructions about what to do after surgery, which made us feel safe and well cared for.

It has now been about 7 months since our operations, and both my mother and I are genuinely happy with our results. We feel more confident, more comfortable, and very grateful. In fact, I’m already thinking about coming back for a nose job — just waiting to get time off work!

A special thank you to my translator who supported me throughout the entire process. The doctor also spoke English, so I never experienced any language barriers.

The hotel we stayed in was elegant and comfortable, and we spent five relaxing days there recovering peacefully.

If you are considering treatment abroad, I can honestly say you will be in safe hands with SAM. We would choose them again without hesitation.

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience

I had crowns fitted arranged by this agency last September. Since then I have had various problems ranging from broken and weak teeth in the front to a bridge of 4 teeth coming loose and falling out on the top right side of my mouth. The second bridge came loose containing 4 teeth on the other side of my mouth a few weeks later. The attitude of this company towards these issues was appalling. They took no responsibility for this, claiming it must be my own fault for grinding my teeth! I had x rays from my own dentist in Ireland which found that they did not complete the root canal treatment which I paid for also. The standard of aftercare here is less than favourable. Iv had problems from the onset to which they take no responsibility for and did not offer to fix these issues. I had to have the work carried out again by another dentist which cost me another 4000 euro. The representatives of this company are very pleasant, however, the men running the operation are crooks and are not interested in patient care, once they have your money they have no concern.

September 4, 2025
Unprompted review
Sam Patient Services logo

Reply from Sam Patient Services

Hello Ashley,
We have checked our records carefully, and we do not have any patient under your full name or matching the dates you mentioned. Are you sure that you received treatment through our company?

Additionally, in your review, you did not mention our company name. Sometimes patients communicate with multiple agencies, and after 1–2 years, it is possible to confuse or forget the name of the company they worked with.

The situation you described is more commonly associated with patient issues experienced in Istanbul or Antalya. We are in Izmir.
Therefore, we kindly ask you to recheck this information and remove your review related to our company. As you mentioned dental problems, we would also like to clarify that such cases are very rare among our patients. In the event of any complication, we always support our patients with free corrective dental treatment.

We work only with experienced doctors, use high-quality materials, and continue to provide post-treatment support to every patient we stay in contact with. We also always advise patients to choose reliable and experienced providers, as opting for a cheaper option at the beginning can often result in much higher costs later.

We are sorry for the negative experience you had. However, we kindly ask you to remove this review from our company and post it instead for the clinic where you actually experienced this issue.
Kind regards

Rated 5 out of 5 stars

I had my eye surgery over Christmas

I had my eye surgery over Christmas, as Turkey people still work 🙃.
I went alone.

Due to poor prescription, eye tests and ageing, I struggle to see clearly whatever glasses I use. After lens replacement surgery, I see very clearly even on the next day. Very happy with the result.

Translator Buket and Emine have been super helpful and nice before the trip giving all info about the trip and surgery. Emine was there with me the whole process translating for me. At ease.
Met the boss of Sam patient Service Mr Serkan. He is decent and kind to borrow his own adaptor to me and I returned to him. I paid in 2 currencies and he accommodated and googled exchange rates and we finished payment quickly. Very polite and kind people.

Wonderful Dr. Ibrahim Türker took good care of my eyes. Always wear a smile and answered all my questions. He even tried to answer me in English. He makes me calm. Quick, efficient and accurate eye tests is another part I like. The machines are well used and gave me a high precision. Saved a lot of effort and time. Loving it. Afterall, fantastic eye hospital and patient service. Highly recommend. Only downside is the airport, but here is the advice - take direct flight. Minimize time in the airport.

Advice: You wont like Turkish International airport staff attitude, and it takes ages and they create lots of queues. Staff shout to everyone many times a day, they claim they dont speak English and point you to wrong direction. Have at least 2 hours at the airport for that. Choose direct flight unless you are super calm.
Out of the airport - you are in heaven. 5 star hotel and driver picking up and fantastic eye hospital service. Good luck!!

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Dental work & Eye lens replacement

We flew from the UK to Izmir for dental treatment and eye lens replacement, Sam Patient Services were brilliant, we were picked up from the airport and took to our 5* hotel, then collected daily by Selin our fantastic driver/translator. She supported and explained everything that was going on during our treatment. We were beyond happy with the service and would highly recommend. Thank you so much xxx

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

SAM Patient services…

I am extremely happy with the service from SAM patient services. Everything was arranged from VIP transfers to and from airport to 5 star hotel during my stay. Selin picked me up each day and was present for all my consultations interpreting for me and making sure all my concerns were addressed - very professional and an absolute star. I would gladly recommend SAM patient services

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

I am over all happy with my experience…

I am over all happy with my experience with Sam Patient Services. Their hospitality is impeccable. I was picked up from the airport VIP style and taken to my hotel and the same coming back. I was picked up by the 2 lovely ladies Seline and Buket to and from my appointments. The dental staff was also pleasant. The language barrier wasn’t an issue as Miss Seline was my personal interpreter. So glad with my new teeth and can’t wait to get home and smile to everyone. Big thank you to the whole Sam Patients Services Team

November 6, 2025
Unprompted review

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