Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what Samsøe Samsøe put out next. What keeps me coming back is the combination of clea... See more
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I have purchased a cardigan in store. It looked lovely and seemed high quality. After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca)... See more
Company replied
Purchased a coat in Copenhagen a few weeks ago and wore it four times max - buttons were popping off, the belt loop broke, the tag came off. I had to pay for alterations. Fuming, I emailed Customer Se... See more
Company replied
I couldn't have had a better experience. Hardly any waiting time on the phone line and quick assistance with my issue. The person who answered my call went out of her way to help me, which I am very g... See more
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Company details
Written by the company
An international fashion brand rooted in Scandinavian simplicity. At Samsøe Samsøe you’ll find a wide selection of both women’s fashion and men’s fashion, online and in stores. Collections transcend trends, drawing on Denmark’s renowned design tradition to result in minimalist, affordable and accessible fashion clothes with a clear Nordic look. Our online fashion store collection includes all you’ll need for the everyday and special occasions, from workwear and elevated everyday styles to shoes and accessories. We aim to give you the best in variety and quality in men’s style and women’s fashion online.
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3.3
Average
228 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great service and very friendly!
March 11, 2026
Unprompted review
Reply from SAMSØE SAMSØE
Dear Luise,
Thank you so much for your kind review!
I’m glad to hear that you had a great experience and found our service helpful. Your feedback means a lot to us!
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
Great support service
I reached out to the support team because of an issue with my order confirmation and they responded super quickly and friendly. Thanks for the great support!
March 10, 2026
Unprompted review
Reply from SAMSØE SAMSØE
Dear Annabella,
Thank you so much for your kind review!
I’m glad to hear that our Customer Care team could assist you quickly with your order confirmation. Your feedback truly means a lot to us.
Thanks again for taking the time to share your experience.
Wishing you a wonderful day!
Julie, Customer Care Team, SAMSØE SAMSØE
Had a delivery problem and the customer…
Had a delivery problem and the customer service was reactive to help me.
February 24, 2026
Unprompted review
Reply from SAMSØE SAMSØE
Dear Julien,
Thank you for your review.
I’m sorry about the issue with the delivery of your order, but I’m glad we were able to help resolve the situation.
Thank you for taking the time to share your experience!
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
Product and customer service
First of all, great products. Stilish and good comfort. Also great feedback from customer service.
March 6, 2026
Unprompted review
Reply from SAMSØE SAMSØE
Dear JT,
Thank you for your kind review!
We’re really happy to hear that you like the products and find them both stylish and comfortable. It also means a lot to us that you had a good experience with our Customer Care team.
Thanks again for taking the time to share your experience!
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
Greatful for the service
I couldn't have had a better experience. Hardly any waiting time on the phone line and quick assistance with my issue. The person who answered my call went out of her way to help me, which I am very grateful for.
March 5, 2026
Unprompted review
Reply from SAMSØE SAMSØE
Dear Julia,
Thank you so much for your kind review.
We’re very pleased to hear that you had such a positive experience with our Customer Care team. It’s great to know that your call was answered quickly and that the support you received was helpful and attentive.
Thank you again for taking the time to share your experience.
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
I've been a loyal customer for a while…
Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what Samsøe Samsøe put out next.
What keeps me coming back is the combination of clean, understated design and consistent quality. In a market crowded with brands at a similar price point, Samsøe Samsøe consistently stands out. It's rare to find that balance, and I think you get it right.
February 27, 2026
Unprompted review
Reply from SAMSØE SAMSØE
Dear Kateryna,
Thank you so much for your kind words and for being a loyal customer.
It truly means a lot to hear that you keep coming back to see our new launches. We’re especially happy that you appreciate the clean, understated design and the quality we aim to deliver with every collection. Creating pieces that stand out while remaining timeless is something we work hard to achieve.
Thank you again for your continued support!
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
Even though I experienced some issues
Even though I experienced some issues, I’m genuinely happy with the overall service. The customer support team was very responsive, helpful, and professional throughout the process. I truly appreciate how quickly they handled my concerns and provided assistance. Thank you for the great support.
February 27, 2026
Unprompted review
Reply from SAMSØE SAMSØE
Dear Aykut,
Thank you for your kind review.
We’re sorry to hear that you experienced some issues, but we’re very pleased to know that our Customer Care team was able to assist you and resolve your concerns.
Your feedback truly means a lot and if there’s ever anything else we can help you with, please don’t hesitate to reach out.
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
One of the worst experience with a retail company.
I ordered a leather jacket online and waited almost two weeks for delivery. When it finally arrived, it had an extremely unpleasant, rancid smell—a mix of chemicals and something resembling a spoiled whey protein smoothie. It did not smell like leather at all. Even after airing it out, the odour did not disappear and quickly spread throughout my home.
I contacted customer service to request an exchange for the same jacket that was not faulty. Unfortunately, they made no real effort to source a replacement or offer a practical solution, although the item was available in many of their stores across Europe, and only online sold out. The entire communication process was frustrating, unhelpful, and showed a complete lack of care for the customer.
I genuinely like the brand’s concept and design, which makes this experience even more disappointing. Poor quality control combined with very weak customer support has completely put me off purchasing from them again. This is one of the worst retail experiences I’ve had.
January 30, 2026
Unprompted review
Reply from SAMSØE SAMSØE
Dear Albert,
Thank you for sharing your feedback with us.
As mentioned in our previous correspondence, I would like to emphasize that my colleague has followed our standard procedures in cases such as this.
As the jacket is currently out of stock, we are unfortunately unable to offer a replacement.
You are very welcome to register a claim and return the item to us for a full refund. Alternatively, you are welcome to visit our London store to submit the claim there, where our store team will also be able to assess the scent you mentioned.
If there is anything you feel we could have handled differently, please don’t hesitate to reach out to us again at customercare@samsoe.com.
Wishing you a wonderful day
Julie, Customer Care Team, SAMSØE SAMSØE
Terrible quality
Purchased a coat in Copenhagen a few weeks ago and wore it four times max - buttons were popping off, the belt loop broke, the tag came off. I had to pay for alterations. Fuming, I emailed Customer Service and they said because I have bought it on sale (I hadn’t), they can’t do anything about it and to take it in store with a receipt, which I cannot do. I’m so so disappointed in the quality, I had such high regard for this brand but it’s not worth the price tag.
January 20, 2026
Unprompted review
Reply from SAMSØE SAMSØE
Dear,
Thank you for taking the time to share your feedback with us.
I can see that you’ve been in contact with one of my colleagues, and I’d like to clarify that we do offer the same return and claim policy for both full-priced and discounted items. That your coat should've been purchased on sale, was not mentioned in any of the email correspondence.
Since your purchase was made in-store, claims do need to be handled directly through one of our stores. As you had already visited a tailor in London, my colleague therefore kindly suggested visiting our London store, where they would be able to assist you further.
If there’s anything you feel we could have handled differently, please don’t hesitate to reach out to us again at customercare@samsoe.com.
Wishing you a wonderful day
Julie, Customer Care Team, SAMSØE SAMSØE.
Quality of the brand lowers every year, while prices rise...
Was one of my favorite brands, design/style wise. 60%/70% of my closet was filled with samsøe, so I can say that im very familiar with the brand.
But the quality is dropping fast(!!!) last 3+ years (fabrics, longevity and poor construction). So fast that i would not advise anybody to buy stuff from Samsøe, simply because its not worth it anymore. Just one of many examples; I could throw my winterjacket away after 3 months, it looked like a deflated balloon. that was an expensive cost per wear haha... That was my final sign, quality is not what it used to be, and it such a shame 😭
If it is was my brand, I would be really ashamed, many negative reviews about the quality... is that worth maximizing profits? sincere question...
I really hope your take this feedback with you and make some changes on short notice.
Update: no answers yet...
January 15, 2026
Unprompted review
Reply from SAMSØE SAMSØE
Dear Ashwin,
I can see that we received your email, and my colleague kindly asked you to send us some pictures of the jacket. You replyed that you would send them later that day, but we have not yet received any images from you, and therefore it has not been possible for us to assist you further.
Wishing you a wonderful day.
Julie, Customer Care Team, SAMSØE SAMSØE
I have purchased a cardigan in store
I have purchased a cardigan in store. It looked lovely and seemed high quality.
After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca). It's covered completely on arms (upper arms and outside of the arms where there is no friction whatsoever), body and back are covered in them also. Upon closer inspection I noticed uneven knit thickness all over the cardigan with visible holes and thinning fabric. It's absolutely abysmal quality and bearing in mind the price point it is even more disappointing.
December 8, 2025
Unprompted review
Reply from SAMSØE SAMSØE
Dear Victoria,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that you’re experiencing issues with one of our products.
I can see that you haven’t been in contact with us regarding this matter. Please send us an email to customercare@samsoe.com, and we’ll gladly look into your case and try to find a suitable solution.
Wishing you a wonderful day.
Julie, Customer Care Team, SAMSØE SAMSØE
Disappointing quality
Hello,
I bought two pairs of jeans.Rebecca and Sarebecca. I had tried them before in the shop but wanted a different length. I tried them at home and decided to keep them both because they fitted very well. I washed the two pairs before wearing them and now they seem to fit me loser and have already lost the shape. I am disappointed with the quality. I must specify that they were washed with cold water/ wool wash/ turned inside out.
January 8, 2026
Unprompted review
Reply from SAMSØE SAMSØE
Dear,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that you’re experiencing issues with your recent purchase. I can see that you haven’t been in contact with us regarding this matter.
Please send us an email to customercare@samsoe.com, and we’ll gladly look into your case and try to find a suitable solution.
Wishing you a wonderful day.
Julie, Customer Care Team, SAMSØE SAMSØE
Great Products and fast and friendly customerservice
First, let's talk about the sweater we purchased. It's of great quality, looks fantastic, and the price-performance ratio is perfect. Regarding our customer service inquiry, I asked because I was looking for a similar sweater. The response was super fast, incredibly friendly, and included a link with suggestions for similar sweaters (the one we requested). We are new customers and will continue to be so in the future. Thank you very much.
October 21, 2025
Unprompted review
Reply from SAMSØE SAMSØE
Dear Ina-Maria,
Thank you so much for your kind feedback.
We’re glad to hear you’re happy with your purchase and that you had a positive experience with our Customer Care team.
We look forward to welcoming you again at Samsøe Samsøe.
Wishing you a lovely day,
Julie, Customer Care Team, SAMSØE SAMSØE
I had a very disappointing experience…
I had a very disappointing experience with Samsoe Samsoe. After returning an item within the legal period, the company refused to issue a proper refund, claiming the product smelled of perfume. They only offered 10% of the purchase price or suggested donating my item, even without my consent. This is not what I would expect from a reputable brand. Customer service was unhelpful and rigid. EDIT: I received the item back and it doesn`t smell of perfume at all.
September 25, 2025
Unprompted review
Reply from SAMSØE SAMSØE
Dear Alex,
Thank you for taking the time to share your feedback with us.
One of your returned items was sent back with a strong scent of perfume, and the price tag had been removed.
Unfortunately, this meant the item was not suitable for resale.
As mentioned in our previous email correspondence, you were offered the option of having the item returned to you along with a 10% refund of the price, or alternatively for us to donate it to Goodwill.
Should you have any further questions, please don’t hesitate to contact us again, either by email at customercare@samsoe.com or by phone at +45 3528 5000.
Wishing you a wonderful day.
Julie, Customer Care Team, SAMSØE SAMSØE
Perfect service
Besides very nice clothes Samsoe Samsoe provides an excellent customer service. Thank You.
May 15, 2025
Unprompted review
Reply from SAMSØE SAMSØE
Dear Sally,
Thank you for taking the time to share your kind review.
We’re so pleased to hear that you had a great experience with us, and we look forward to welcoming you back at Samsøe Samsøe.
Wishing you a wonderful day ahead,
Julie, Customer Care Team, SAMSØE SAMSØE
I love this companies customer service
I love this companies customer service. Fast quick and customer forward. I order jeans - the highest quality EVER - 2 were too large so I was able to return and still use a voucher for the newly ordered sizes. Response time is max 48 hours. I will be a customer for life!
May 7, 2025
Unprompted review
Reply from SAMSØE SAMSØE
Dear Holly
Thank you very much for leaving your kind review. We're truly pleased to hear that everything from the product quality to the return process and service worked well for you and we look forward to see you again at samsoe.com.
Wishing you a wonderful day ahead,
Josefine, Customer Care Team, SAMSØE SAMSØE
Thanks so much for the great customer…
Thanks so much for the great customer service! Lovely brand and people in store and online!
May 5, 2025
Unprompted review
Reply from SAMSØE SAMSØE
Dear Math
Thank you very much for taking the time to give us your kind review. We're really glad to hear you had a positive experience with our team both in-store and online. We value your feedback and look forward to assisting you again in the future.
Wishing you a wonderful day ahead,
Josefine, Customer Care Team, SAMSØE SAMSØE
Didn't get my order and the customer service didn't really care to be honest
I purchased a pair of trousers on their website on January, 3rd. The website said the delivery would take 4-6 days. It's January, 16th and I haven't received anything yet. When I contacted the customer service (getting increasingly angry by the lack of information and support) and complained that nobody had been able to locate my parcel, the manager advised me to "change my tone". Seriously? That's how you deal with the issues that are your fault? No apologies, no attempts to compensate the wait and the time I spent arguing with the DHL and the Hungarian Post. As if it was my fault. I have every right to be dissatisfied.
That's the first time I received such a reply. Utterly disappointed. Lost me as a customer
January 16, 2025
Unprompted review
Reply from SAMSØE SAMSØE
Dear Lullia
Thank you for taking the time to share your feedback with us.
As mentioned in our mail correspondance with you, we are truly sorry for the issues with the delvery of your order.
Although we always strive to deliver orders on time, delays with parcels can occasionally happen in transit during peak periods when our carriers are experiencing a high volume of shipments. For that reason, our delivery times are provided as estimates. If you experience issues with a delivery—whether due to delays or problems with the delivery details—our customer care team does their best to provide updates and assist by coordinating with the carrier. Please rest assured that our ultimate goal is to ensure your parcel reaches you.
We completely understand how frustrating it can be when you don’t receive an order you were looking forward to. We welcome your feedback and kindly ask for all communication to remain respectful.
If there’s anything you feel we could have done differently in this case, we will encourage you to reach out to us again at customercare@samsoe.com.
Wishing you a wonderful day,
Josefine, Customer Care Team, SAMSØE SAMSØE.
Disappointed by Quality and Lack of Support
I purchased the Falcon coat (11104, S, in black) from Samsoe Samsoe’s online store in November 2022, and while the coat's style and comfort were great, I was shocked by how quickly it deteriorated. After just two winters, the inner lining developed multiple holes, spread randomly across the entire coat. This makes it clear that the damage isn’t caused by friction from bags or my clothing—it’s a quality issue.
I reached out to customer service, hoping for assistance or a resolution, but I was met with a dismissive response. Rather than acknowledging my issue or offering any help, they blamed "wear and tear" and flat out refused to address the problem. It's frustrating that a brand that markets itself on quality isn’t willing to stand behind their products or offer any form of compensation or repair.
I’ve always expected better from Samsoe Samsoe, but this experience has really changed my perception. Sadly, I won’t be purchasing from them again and wouldn’t recommend this brand based on how they treat customers when things go wrong.
October 17, 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Amber
Thank you for taking your time to give us your review.
We’re always committed to provide high-quality products for our customers to enjoy for many years and we ensure that all claims are thoroughly reviewed in accordance with our terms and conditions.
We're of course really sorry if the decision about your claim, does not meet your expectations.
Should there be any further questions, please don’t hesitate contacting us again, either on mail Customercare@samsoe.com or by phone 0045 3528 5000.
We hope to see you again at SAMSØE SAMSØE.
Wishing you a lovely day,
Julie, Customer Care Team, SAMSØE SAMSØE.
Great product initially
Great product initially. However, after 3 months of wear the product defected and was not able to be worn. I contacted Samsoe and no ownership, no explanation, replacement, or fix. For the price, bad experience...
They told me to take it up with the retailer that sold me the product, but it was them!! I did not have an order number, nor did they have my card details, but this was because it was purchased in person! Like I told them, but this seemed to satisfy them that there was nothing they could do.
August 23, 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Eacan
Thank you for your feedback.
We’re sorry about the issue you’ve experienced with one of our products.
As we informed you about in our previous mail correspondence, your purchase was made through one of our external retailers, which means we do not have the access to your specific information or payment details within Samsøe Samsøe's systems, to be able to handle your claim.
We therefore asked you to directly get in touch with the store/company where the item was purchased, for them to assist you further in finding a suitable resolution for your concern.
I’m sorry to hear if you were not satisfied with this information.
Please get in touch with us again, either on mail Customercare@samsoe.com or phone 0045 3528 5000, if there is anything else, we can assist you with.
We hope to see you again at SAMSØE SAMSØE.
Have a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE.
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