Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what Samsøe Samsøe put out next. What keeps me coming back is the combination of clea... See more
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See what reviewers are saying
I have purchased a cardigan in store. It looked lovely and seemed high quality. After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca)... See more
Company replied
Purchased a coat in Copenhagen a few weeks ago and wore it four times max - buttons were popping off, the belt loop broke, the tag came off. I had to pay for alterations. Fuming, I emailed Customer Se... See more
Company replied
I couldn't have had a better experience. Hardly any waiting time on the phone line and quick assistance with my issue. The person who answered my call went out of her way to help me, which I am very g... See more
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Company details
Written by the company
An international fashion brand rooted in Scandinavian simplicity. At Samsøe Samsøe you’ll find a wide selection of both women’s fashion and men’s fashion, online and in stores. Collections transcend trends, drawing on Denmark’s renowned design tradition to result in minimalist, affordable and accessible fashion clothes with a clear Nordic look. Our online fashion store collection includes all you’ll need for the everyday and special occasions, from workwear and elevated everyday styles to shoes and accessories. We aim to give you the best in variety and quality in men’s style and women’s fashion online.
Contact info
3.3
Average
228 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer service at Samsoe&Samsoe!
Samsoe & Samsoe is one of our favorite brands and we love buying from the shops and also online. Kristoffer was also of great help when we needed to solve an issue with the shipping company. Thanks, Kristoffer! Looking forward to our new orders.
February 15, 2023
Unprompted review
Very friendly customer care
Very friendly customer care. Lovely clothes.
It is always a pleasure to order. Even if there is a problem, this is solved immediately.
10 Stars :-)
February 23, 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Gabi
Thank you so much for taking the time to give us your wonderful review🤩
We are truly happy to hear that you are enjoying shopping with us, and that our customer care team is always ready to help with any concerns or issues.
Thank you for sharing you experience and we look forward to see you again at Samsøe Samsøe.
Have a lovely day,
Josefine
Customer Care Team, Samsøe Samsøe
Fantastic quality and customer service
First of all the quality of the products is excellent, so far I am delighted with every item I bought. Then their customer service is Service with a capital S!! My question on a minor price difference online and instore was settled immediately by Cecilie.
February 7, 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Karin
Thank you so much for the amazing 5-star review and kind words.
We are happy to hear that you are delighted with your items and the quality of these, which can be enjoyed for many many years from now! 🌍
We are always happy to help and look forward to see you again at Samsøe Samsøe.
Have a wonderful day,
Josefine
Customer Care Team, Samsøe Samsøe
Clothes that last almost a lifetime
Beautiful clothes which you can wear many years
January 31, 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Dammy
Thank you for leaving such wonderful feedback!
We are so happy to hear that you like our designs as much as we do and we are proud to provide you with clothes that can be enjoyed for many many years from now!
We look forward to see you again at samsoe.com and wish you an amazing day 💙
Josefine
Customer Care Team, Samsøe Samsøe
Great quality clothes that last forever…
Great quality clothes that last forever with modern and simple design.
Amazing customer service!
January 17, 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Anastasia
Thank you for leaving such wonderful feedback!
We are so happy to hear that you like our design and quality as much as we do and we are proud to provide you with clothes that can be enjoyed for many many years from now!
We look forward to see you again at samsoe.com and wish you an amazing day 💙
Josefine
Customer Care Team, Samsøe Samsøe
They are SUPER !!!
With my order I forgot to add the extra 10% as a new client. By sending the voucher they refund the amount.
They are super and helpfull.
Certainly FIVE w-stars (even more)
Hilde Castro
BELGIUM
January 9, 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Hilde
Thank you so much for taking the time to give us your lovely review!
We are always happy to help and hope to see you again soon at Samsøe Samsøe.
We wish you an amazing day,
Josefine
Customer Care Team, Samsøe Samsøe
Thnx for helping out!
I had a question about an item that I saw online, that was styled on a model. They told me exactly what it was, and where I could get it. Even though it wasn’t available at Samsoe. Great job helping people out!
Only thing that could be better, not having to print out return forms. Who has printers these day’s? 🙈
December 27, 2022
Unprompted review
Reply from SAMSØE SAMSØE
Dear Katelijn
Thank you very much for taking the time to give us your kind review - this is really appreciated! We are happy to hear that our Customer Care team could help and find what you where looking for.
Furthermore, we hope that we will be able to provide a better return solution for your country in the nearest future, as we already have for other countries.
We hope to see you again soon at Samsøe Samsøe and wish you a wonderful day.
Josefine
Customer Care Team, Samsøe Samsøe
The customer service was very helpful…
The customer service was very helpful when I was trying to get ahold of a coat. They managed to find it and sent it to the closest store.
December 21, 2022
Unprompted review
Reply from SAMSØE SAMSØE
Dear Robert
Thank you very much for taking the time to give us your lovely review. We are so happy to hear that you got just the right coat that you wanted 😊
We look forward to see you again at Samsøe Samsøe and wish you an amazing day.
Josefine
Customer Care Team, Samsøe Samsøe
Great products and amazing staff!
December 27, 2022
Unprompted review
Reply from SAMSØE SAMSØE
Dear Max
Thank you very much for taking the time to give us your kind feedback. We are so happy to hear that you like our products and have had a good experience with our staff.
We hope to see you again at Samsøe Samsøe and wish you a lovely day.
Josefine
Customer Care Team, Samsøe Samsøe
I’ve ordered a shirt for my son
I’ve ordered a shirt for my son. Unfortunately was the package empty when it arrived to my service point. I contacted Kristoffer at custom service. He was so helpful and everything went so fast and smooth: my refund and my new order on the shirt. This time the shirt arrived safely and my sons Christmasgift.
December 4, 2022
Unprompted review
Reply from SAMSØE SAMSØE
Dear Ingrid
Thank you so much for taking the time to give us your lovely review - this is really appreciated!
We are very happy to hear that we were able to help you with a quick solution and that you got the Christmas present just in time for your son. We will make sure to pass the feedback to our Customer Care agent Kristoffer.
We look forward to see you again at Samsøe Samsøe and wish you a wonderful day.
Josefine
Customer Care Team, Samsøe Samsøe
A parcel went lost and samsoe went…
A parcel went lost and samsoe went above and beyond in their customer care to help out. Kristoffer was especially helpful. Thank you to all the team there. Great experience
December 6, 2022
Unprompted review
Reply from SAMSØE SAMSØE
Dear Short
Thank you so much for taking the time to give us your amazing review - this is very appreciated and truly warms our hearts 💙
We are happy that we were able to help find a good solution for you and we will of course make sure to hand over your kind feedback for our team member, Kristoffer.
We look forward to see you again at Samsøe Samsøe and wish you a lovely day.
Josefine
Customer Care Team, Samsøe Samsøe
Great Quality/Price
Bought a vest via a boutique in my country. On the SS website the vest was sold out in my size but I was able to find it at a concept store and directly bought it. So far I’m not regretting it! Very pleased with the quality/price.
December 1, 2022
Unprompted review
Reply from SAMSØE SAMSØE
Dear Aaron
Thank you very much for taking the time to give us your feedback. We are so happy to hear that you got just the right item you wanted and are enjoying our quality and prices 💙
We hope to see you again soon at Samsøe Samsøe and wish you a lovely day.
Josefine
Customer Care Team, Samsøe Samsøe
There was a problem with their delivery…
There was a problem with their delivery partner. Samsoe Samsoe helped me out and provided my great assistance! Great customer service!
November 30, 2022
Unprompted review
Reply from SAMSØE SAMSØE
Dear Nath
Thank you very much for taking the time to share your wonderful review with us, we really appreciate it! 💙
We are always happy to help, and hope to see you back soon at Samsøe Samsøe.
Have a wonderful day.
Josefine
Customer Care Team, Samsøe Samsøe
There was a technical problem which…
There was a technical problem which lead to payment without confirmed order. Quick and kind response to my email, I received a refund and could redo the order in a successful way.
November 9, 2022
Unprompted review
Reply from SAMSØE SAMSØE
Dear Rosalinde
Thank you very much for taking your time to share your kind feedback with us. We are happy to hear that we could solve this issue quickly and we hope that you will enjoy your new order 💙
Have a lovely day,
Josefine
Customer Care Team, Samsøe Samsøe
After charging me £10 for delivery..My…
After charging me £10 for delivery..My parcel was sent to the wrong address, I live at 52 and they put number 5 on the parcel. The lady at that address had to open the parcel and get my number off my invoice to call me about it. When I checked my confirmation email I had indeed put number 52, twice!! When my partner tried on the top that said ‘relaxed fit’ on the website it didn’t go anywhere near him. Very small sizings!! To add insult to injury they then charge you £11 to send your return back. Disgusting!! For an expensive brand returns should be Free!! Will never shop there again
November 8, 2022
Unprompted review
Reply from SAMSØE SAMSØE
Dear Jemima
Thank you for taking the time to give us your feedback.
I am very sorry to hear about this experience and completely understands why you are not quite satisfied with this.
If you can please reach out to us at customercare@samsoe.com, we will make sure to follow up on this matter and help you further.
I apologise for the inconvenience caused by this and wish you a lovely day.
Josefine
Customer Care Team, Samsøe Samsøe
best Customer service in the World!
I had some problems with my payments, because ideal didn't work properly. Because of this reason i was forced to contact the customer service. There i met a lovely person named Cecilie. She (i think) helped me perfectly and with a lot of patients. Thereby she used lovely kind words and made me Smile. Dear Samsoe, not only your clothes but also your customer service is the best!
Lots of love,
Daniël
October 24, 2022
Unprompted review
Reply from SAMSØE SAMSØE
Dear Daniël
Thank you so much for taking the time to give us your amazing review - this is very appreciated and truly warms our hearts 💙 We will of course make sure to hand over your kind feedback for our Customer Care Team member, Cecilie.
We look forward to see you again at Samsøe Samsøe and wish you a lovely day.
Josefine
Customer Care Team, Samsøe Samsøe
Customer service helped
I needed a product that was sold out in Samsoe Samsoe. However Customer Service specialist helped me and suggested other websites where I could find them.
October 17, 2022
Unprompted review
Reply from SAMSØE SAMSØE
Dear Andis
Thank you very much for taking the time to share your lovely review with us, we really appreciate it!
We are always happy to help, and hope to see you back soon at Samsøe Samsøe.
Have a wonderful day.
Josefine
Customer Care Team, Samsøe Samsøe
Highly convenient and supportive…
Highly convenient and supportive customer care. Very friendly staff. Got to love Samsoe Samsoe.
October 7, 2022
Unprompted review
Reply from SAMSØE SAMSØE
Dear Jana
Thank you so much for your kind review, it warms here at the office on a cold autumn day 😍
We are always happy to help and we look forward to see you again at Samsøe Samsøe.
Have a wonderful day.
Josefine
Customer Care Team, Samsøe Samsøe
I got some issue after I purchased item…
I got some issue after I purchased item but the store employee and customer support were kind enough to resolve my problem in a fast manner.
August 31, 2022
Unprompted review
Reply from SAMSØE SAMSØE
Dear Mm
Thank you very much for taking the time to give us your feedback - this is very appreciated!
We are happy to hear that our co-workers in the store and in Customer Care resolved the issue quickly!
We look forward to see you again at Samsøe Samsøe and wish you a lovey day.
Josefine
Customer Care Team, Samsøe Samsøe
Kind and quick customer service…
Kind and quick customer service response!
August 25, 2022
Unprompted review
Reply from SAMSØE SAMSØE
Dear Tessa
Thank you so much for taking the time to give us your feedback - this really means a lot to us! We are happy to hear that our Customer Care team was able to help.
We look forward to see you again at www.samsoe.com and wish you a lovely day 🤩
Josefine
Customer Care Team, Samsøe Samsøe
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