Sandalshop Reviews 68

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Ordered some Birkenstock leather clogs as a birthday present, hesitated to complete the order due to mixed reviews on Trustpilot.. Very happy to say it arrived promptly, exactly the right size an... See more

Rated 1 out of 5 stars

I purchased a pair of sandals. It took a month to be delivered, when they arrived they were really bad quality, very cheap and were too big for me anyway. I immediately contacted the customer service... See more

Company replied

Rated 4 out of 5 stars

The price was excellent and as I had tried to buy them twice before but was unable to get my size I was very happy to find them on your website. They arrived quickly and all was well until I put the... See more

Rated 5 out of 5 stars

I love Art shoes as they're so comfortable & great quality so really pleased to find these Art sandals at such a good price with free delivery in 2-3 days

Company details

  1. Shoe Store

Written by the company

SandalShop the UK's largest independent sandal retailer. With over 30 brands and more than 4500 styles we have sandals for women, men and kids. All with Free Delivery & Return. Come and check out the massive range at SandalShop.co.uk


Contact info

3.7

Average

TrustScore 3.5 out of 5

68 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Ordered some Birkenstock leather clogs…they were great !

Ordered some Birkenstock leather clogs as a birthday present, hesitated to complete the order due to mixed reviews on Trustpilot..
Very happy to say it arrived promptly, exactly the right size and great quality item in all original manufacturers packaging - all at a reasonable price. :)
All in all, very happy to share positive feedback. Having checked further before ordering, I saw they are linked to Shore Watersports in Chichester, which based on their good profile, gave me confidence to order.
Admittedly, I didn't have the problem of exchanging or returns, but I understand increased costs on firms so I know this often comes with convenience of online purchases.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered ladies size 9 sandels

I ordered ladies size 9 sandels, lengthy wait when finally received, they had sent a size 7.5? Offered £10 credit to spend in their shop and I must pay for return shipping at approximately £10.50
Dont waste your money. Go elsewhere

July 28, 2025
Unprompted review
Rated 1 out of 5 stars

Would have given 0 stars if possible

Would have given 0 stars if possible. Placed 2 orders and eas given a 10 to 15 day delivery period. It is now over a month and just get fobbed off with excuses. Have asked for a refund 3times but the response is negative.

December 18, 2024
Unprompted review
Sandalshop logo

Reply from Sandalshop

Hi Peter, What's your order number? Sandal Shop was taken over us as a new owner over 2 months ago now, and we now only offer next day delivery and don't see any records of you on our system. Keen to get this sorted though, so please do reach out on email or through the website, and we can get it sorted. Cheers Henry @ Sandalshop

Rated 1 out of 5 stars

Is there a zero star.these boots are…

Is there a zero star.these boots are made of cardboard. It's a scam. Says satisfaction guaranteed yet customer has to pay for shipping. There is literally no cushion on sole and the chemical smell nearly knocked me out when I opened the bag

October 10, 2024
Unprompted review
Sandalshop logo

Reply from Sandalshop

Hi Diane, My guess is this is for another website? We sell Sandals not boots.

Rated 2 out of 5 stars

ordered diabetes weeks ago and paid for…

ordered diabetes weeks ago and paid for express delivery still it arrived tried contacting them but no answer

never ordering again

August 23, 2024
Unprompted review
Sandalshop logo

Reply from Sandalshop

Hi Jasmine, Not sure this review is to do with Sandalshop? We obviously sell sandals etc not any health products.

Rated 1 out of 5 stars

Very angry and frustrated

I purchased a pair of sandals. It took a month to be delivered, when they arrived they were really bad quality, very cheap and were too big for me anyway. I immediately contacted the customer service for return details for a full refund. They offered me a 10% refund if I kept the sandals. After going backwards and forwards they still were not prepared to give me the returns details. I am so out of pocket withba pair of sandals stuck in a drawer. Don't buy from this fake, dodgy company. So angry and frustrated.

June 5, 2024
Unprompted review
Sandalshop logo

Reply from Sandalshop

Hi Sandra
I'm sorry you've had a bad experience. I cannot find an order for you in our system.

Our deliveries normally arrive within a couple of days and I've never heard of a delivery taking a month. Can I ask you to contact us confirming your order number and the email address you ordered from.

help@sandalshop.co.uk

I wonder if you have mixed us up with another retailer?

Thank you, SandalShop

Rated 1 out of 5 stars

I would recommend not ordering from…

I would recommend not ordering from this shop the customer service is very poor

ordered some vionic sandals when they arrived they were not what I wished they were rather under quality...... Which is nothing to do with sandal shop however on my attempt to return them I have gone round to this webpage a few times unable to identify our link that works for returning they all have the error codes as does contacting them..... Once I was able to contact them... After I had spent some time in the end endless automated call system.

I was told an email with be with me within five minutes with my return details and label....... Nothing in the inbox nothing in the junk box now I'm stuck in the endless automated call line to get back to them

March 6, 2024
Unprompted review
Sandalshop logo

Reply from Sandalshop

Hi Nicola

I can see that your return label was sent out multiple times. Can I ask you to check your spam or junk folder?

Regards

SandalShop

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