Sandberg Reviews 

I recently purchased the Sandberg 630-09 numeric keyboard and reached out to their support team due to an issue with specific keys not functioning as expected. Jesper from Sandberg responded promptly to my inquiry and provided troubleshooting steps, including ensuring the keyboard was fully charged and testing it on another computer.

Despite our efforts, the issue persisted, and Jesper, demonstrating excellent customer service, escalated the matter to their technical engineering team. After some diligent investigation, they concluded that an updated version of the keyboard with an improved chipset was necessary to resolve the issue I encountered.

Jesper communicated this decision efficiently and offered a free replacement unit once the updated keyboard becomes available. While an exact release date was not provided, Jesper's commitment to ensuring customer satisfaction and delivering an enhanced product was evident throughout our correspondence.

I truly appreciate Sandberg's dedication to quality and innovation. Their proactive approach in acknowledging and addressing product issues reflects their commitment to customer satisfaction. While I eagerly await the release of the new keypad, I'm impressed by their professionalism and willingness to go above and beyond to ensure a positive customer experience.

Thank you, Jesper, and the Sandberg team, for your dedication to resolving this matter and your commitment to delivering an improved product. I highly commend your efforts and eagerly look forward to receiving the updated keyboard.

Very responsive company, which is somewhat refreshing nowadays!

I contacted Sandberg customer service to see if I could get a key for a mechanical keyboard and they sent me a replacement Keyboard !!! They were really helpful especially Jesper the product co-ordinator whom I have nothing but THANKS as it was my sons keyboard. These guys could teach the UK businesses a lot about customer service. Thank you

Having interacted with the Sandberg company, I can only express my absolute satisfaction with the service and customer support they provide. My experience with this company reflects a high level of professionalism and dedication to customer satisfaction.

The staff at Sandberg seems to be exceptionally well-informed and eager to address each customer's needs promptly and professionally. The impeccable service one receives during interactions with the company is a clear indication of their commitment to high-quality customer service.

Furthermore, the company's ability to respond to any challenge or issue with responsibility and efficiency enhances my trust in their professionalism. The way they handle difficulties and solve problems demonstrates a consistent dedication to quality and customer satisfaction.

Overall, the Sandberg company stands out for its high professional standards and exceptional customer service. Their continuous efforts to better serve their customers make them a reliable partner in the technology industry.

I bought the Streamer USB Webcam Pro Elite. The unit I received had some minor issue. I contacted Sandberg Support and they where great. They gave some tips on troubleshooting but also immediately offered to replace the unit. After me not getting it to work properly they send me a new unit. This unit works properly. The best customer service I have ever experienced (and I have worked as customer service)

Had some issues with a power bank, it seemed like the USB cable wasn't charging anymore.

Writing to Sandberg they offered to send me a new one, despite not having the receipt. Brilliant and quick customer service.
Besides that, I've used their products for soon to be 10 years, and this is the first time I've had any issues.

Had some questions and got a proper answer within 3 hours from tech support. Being Hungarian it was a great pleasure to take a walk in the real Europe with the help of Sandberg's employee. Thank you!

Needed spare part years after end of production, they send me it for free from denmark to czechia .

I bought a Bluetooth TxRx and I have got a issue. I sent a email to the customer service. I've received a answer 1 hour later, they understood very well the issue. They asked for my adress. Sandberg is already sending a new one to my adress.

I have bought a couple of Sandberg's products by now and I am very happy with the quality of the products and their customer service.
The powerbanks work with every device laptop, iPad and even with an Intel NUC.
The reason why I didn't give 5 starts is that the external M2 dock didn't work for me, but I received a free replacment from Sandberg. Their engineers even checked what the problem could be.
It is also noteworthy that their products have a 5 year warranty which is rare in the industry.

I had a charging issue with my power bank and they replaced it within minutes and without any fuss. The power bank was a gift and broke after 2 years.

I had a problem with the USB Office Webcam I had purchased, which I raised with the Helpdesk, and was immediately offered to receive a replacement unit, which was shipped free of charge. Great customer service, and very pleased with the new unit!

Super efficient and responsive. I needed spare parts for my gaming chair. Customer services got back to my straight away and sent out the parts needed free of charge :)

I purchased Sandberg's Desk Microphone back in 2020 and it is going strong with its best voice quality and smooth experience. Just last week I had a small hiccup where a screw on the tripod broke. I contacted the sales team hoping if they would have a solution and I was instantly offered a replacement for the item - like WOW! I got in touch with no expectations and now this is my BEST customer experience ever!! Thanks Jesper.

I had initially ordered a power bank from Sandberg and it stopped working due to charging complications. I then contacted them and luckily the product coordinator Jesper Erik Raun contacted me back and let me know I would be given a replacement. I would like to thank him and the Sandberg team for the top tier customer service I was provided with.

I ordered a powerbank from Sandberg. After 4 months it refused to charge. Sandberg customer service was extremely friendly and accomodating to go through troubleshooting with me and when all else failed, they agreed to send me a free replacement.
This was my first contact with the company and I am no chill but this fills me with confidence to engage in future purchases with them as Sandberg seem to stand behind their products.

Top company to deal with !
I made an enquiry re the guarantee as I had dropped my phone which snapped the lightning connector still within my phone (they’re great cables but not indestructible as I found out, but breaking where it did probably saved my phone which still works)
I received a lovely reply from Jesper who was most sympathetic and offered to replace my cable and true to his word he did. One happy customer here

I've got answer in a few hours to my claim. Inspite I live in another country our case was solved less than a week! I really appreciate your work!

I had a chair, and unfortunately, the base broke. I reached out to Sandberg's email support, and to my surprise, I received a response within less than 2 hours offering a free replacement of the base.

I am truly impressed by the swift and helpful customer service. This experience has reinforced my confidence in Sandberg, and I would definitely consider purchasing from them again.