Sandisk Reviews 

276
•
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, most reviewers were let down by their experience overall. People frequently experienced frustrating product failures, noting that storage drives stopped working, overheated, or became completely unreadable after a short time of use. Consumers also complained about unhelpful customer service, difficult return policies, and lengthy delays when trying to resolve problems or secure refunds. Though some customers experienced major problems, a small group of people were satisfied with the helpful support and prompt handling of replacements. These individuals warmly praised the reliable long-term performance of their recent purchases and the professional assistance received when resolving unexpected technical and compatibility issues.

What people talk about most

Product

Customers had ambiguous experiences with product, noting that while some older items delivered good value and... See more

Customer service

Customers consistently note negative experiences with customer service, expressing deep frustration over... See more

Quality

Consumers find quality to be ambiguous, experiencing a mix of severe hardware failures and reliable... See more

Order

Reviewers express deep disappointment regarding order fulfillment, highlighting severe delivery delays and... See more

Refund

Clients share negative opinions on refund, highlighting extended delays and difficulties in recovering their... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Received email 13th Oct to say product in stock so ordered straight away 5 days later no delivery and tracking shows processing ? Contacted customer services leaving knowing less than before just askn... See more

Rated 1 out of 5 stars

Sent back a faulty 1TB microSD as per the RMA process.. i have been waiting 3 weeks, and their website still does not acknowledge receipt, even though i have post office tracking record.. very disappo... See more

Rated 1 out of 5 stars

Bought flash drive from them in February 2026, stopped working early June so contacted them by email as I couldn’t figure out from account any procedure that worked. Replied with email with a link to... See more

Rated 1 out of 5 stars

Do not buy. Was bought as a gift and failed within 3 months. Could not format it at all. Tried everything on Sandisk web site and nothing worked. Sent faulty item to Sandisk Uk with a letter and... See more


Company details

  1. Drives and Storage Service

Written by the company

Sandisk is a leading developer, manufacturer and provider of data storage devices and solutions based on NAND flash technology. With a differentiated innovation engine driving advancements in storage and semiconductor technologies, our broad and ever-expanding portfolio delivers powerful flash storage solutions for AI workloads in datacenters, edge devices, and consumers. Our technologies enable everyone from students, gamers and home offices, to the largest enterprises and public clouds to produce, analyze, and store data. Our solutions include a broad range of solid state drives, embedded products, removable cards, and universal serial bus drives. Learn more about Sandisk at www.Sandisk.com.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

276 reviews

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No recent history of asking for reviews

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1.5

All reviews

(276)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good SSD memory drives and some…

Very good SSD memory drives and some decent SD cards, I am always using them for my storage needs and can recommend that to anyone else who are in need of that services anyway. I do not see anything like that here in my town for a very long time.

July 25, 2019
Unprompted review
Rated 5 out of 5 stars

Love their customer services!

Well this is going to be a review of my very early experience with Sandisk when one of my cards got broken. I emailed Sandisk explaining the card died and really quickly got an offer to have a replacement sent out once I cut my old card in half. I did and within the same week I got a new card! Still to this day really impressed of the way they handled the situation, and down the line about 6 years later, the card still works :D

July 23, 2019
Unprompted review
Rated 1 out of 5 stars

fraudulent advertising

I have as another reviewer just bought a 128gb memory stick only to find they “measure” it differently to everyone else so the customer is lied to and given a much smaller 114gb??
Sandisk if you advertise 128gb SELL 128gb.
If you as a company measure a gb differently thats up to you but if you advertise that the customer is buying 128gb GIVE the customer what they think they are buying.
Never buying sandisk again.

April 3, 2019
Unprompted review
Rated 1 out of 5 stars

SanDisk customer support is woeful

I have a 32gb SanDisk flair ultra about one year old that is dead. Still shows up but cannot be accessed.
SanDisk support is woeful and does not provide me with an Australian contact for a return after requesting twice, informs me that warranty is 30 days and not 5 years and that my purchase has to be from the SanDisk online store.
One last chance and they are being reported to Consumer Affairs.

March 16, 2019
Unprompted review
Rated 1 out of 5 stars

Scandisk doesn't believe in free…

Scandisk doesn't believe in free speech. I am a veteran and fought for that right. I will not use this companies products. I am asking all my veteran brothers join me.

December 20, 2018
Unprompted review
Rated 1 out of 5 stars

Deceitful, Petty, Mean

Had a return on a Sandisk 64GB USB3 Ultra Cruzer. Was accepted as a USB3.Was sent a USB2 replacement. Complained and was told that the original RMA was invalid and the issued a new RMA and insisted it was a USB2. I told them to review the original document's I sen't. There was a photo of the package I bought it in, and sen't it back in which clearly states it is a USB3. Still was told no it is a USB2 I sen't them. What amazes me about all this is that a Multinational Corporation can spend so much time over a trivial amount of money. I was not concerned about the money. It was that they had a whole department dealing with trivial amounts of money ducking out of there so called 5 Year Guarantee. I shall never buy another thing from them again.

December 16, 2018
Unprompted review
Rated 1 out of 5 stars

Consumer Fraud At Its Worst!!!

This appalling company should be prosecuted for misrepresentation and fraud! I bought a 128Gb USB stick via Amazon. I put it in the PC only to find it is in fact 114GB. I was furious and contacted SanDisk only to be informed they use their own method of measuring 1GB so to be able to make this false and fictitious claim of 128GB. Have you ever heard anything like it??? This is fraud and from a giant worldwide company!!! Shame on you SanDisk you are a disgrace!!!

December 13, 2018
Unprompted review
Rated 1 out of 5 stars

I Hate SanDisk, Photographers steer away.

AWFUL AWFUL AWFUL SD CARDS.
I bought an original card, trusting SanDisk is the "best" at this. Well they're not.

I went for a trip to Iceland to take pictures (I am a photographer), so imagine the time and money I invested in getting there, getting the right gear etc.. the card was brand new along with some of other parts of my gear.
Once I got back after a few days I turned the camera on and it said there were no card.
Tried to plug it into my laptop - Nothing
Into my friends' laptops - Nothing.

The card just shows a 30.6 MB free partition (lookup the problem online, "Sandisk 30.6 mb" you will find tons of forum threads about faulty SD cards that let down several people. No other manufacturer comes up with such issue. There's no way to format it to try data recovery afterwards.
The only way to recover the pictures would be to send it to specialised firms who do this job for 500£ or more.

SanDisk customer service is literally dogs*it and not helpful at all.

Sandisk's job should be to keep files safe for their clients and are not delivering at all. They don't even offer to help with paying for data recovery even partially.

I will spread the worst word of mouth possible with all the photographers I know in my network for them to beware of this company and their faulty products. Go get any other brand but not this unreliable piece of

November 26, 2018
Unprompted review
Rated 1 out of 5 stars

DON'T buy any Sandisk products. Bad quality. Terrible customer service.

warranty process took over 3 months for nothing, yes the warranty was all bullsh!t. no replacement no nothing, why the h*ll do you label the product 5 years warranty when you don't apply it. it's fraud company. misleading labeling on product and the customer service keep lying everytime they come up with new lie. my advice is people should never buy anything that is sandisk product. their products are terrible. and the customer service is the worst.

November 7, 2018
Unprompted review
Rated 2 out of 5 stars

I don't recommend you to buy anything…

I don't recommend you to buy anything from shop.sandisk.com.

I ordered during weekend, when I realized that I put the wrong order, I immediately tried to contact support to cancel it. They were offline, which is understandable. I emailed them immediately with the product number and all. I also contacted live chat on Monday to make sure that they cancel my order. They said it will be cancelled.

They shipped it at the end of Monday!!!! They told me to return it, and pay the shipping cost!!!!!

Terrible customer service. Such a big disgrace for the company.

October 16, 2018
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

The fact that a card fails I can understand. Not happy about it when all the photos from a two week holiday are lost but I understand that these things can happen. What I don't understand is the long winded and awkward returns process that makes you send the card across Europe only using UPS and not having a card for nearly a month in the process.
Bad customer service. Having bought many Sandisk products over the years, I will not be buying any more!

September 3, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

My 64gb card died, After submitting an RMA sandisk replaced the item with absolutely no trouble, the postage was free to return it and it was a very simple process and I had a new card in less than 2 weeks,

Great job guys keep up the great customer service

June 22, 2018
Unprompted review
Rated 5 out of 5 stars

I had a 64 GB card that had I started…

I had a 64 GB card that had I started to have issues with. I couldn't reformat it anymore. I had contacted the service department and their responses were quick and professional. I have many cards from them for my go pro, cameras, memory sticks, and more. They replaced my card for me and it was seamless and painful. I would highly recommend them as they back up their products.

June 12, 2018
Unprompted review
Rated 1 out of 5 stars

I have an RMA that’s been ongoing for…

I have an RMA that’s been ongoing for over a month now, and it’s still not resolved.

After patiently waiting for over a month (6 weeks to be exact), they shipped the wrong replacement product.

They are the worst!!!

April 17, 2018
Unprompted review
Rated 1 out of 5 stars

Warranty process is terrible

Warranty process is terrible. I have a SSD that has lots of bad blocks on it and due to the technology of SSD, everytime there is a bad block on the drive you lose about 2GB worth of DATA each time. That is a lot and the fact that Sandisk still thinks just because a S.M.A.R.T. test comes back clean but still showes a number of bad blocks, that is still no legitimate reason for them to warranty out the drive. Inexcusable and I am done buying any products from them. If i ever buy another machine and it has a SSD drive in it, i will burn it and buy one from another company. Good job on losing a lot of business from my IT company.

April 2, 2018
Unprompted review
Rated 1 out of 5 stars

BRAND NEW Ultra 32 gb card

I recently purchased a BRAND NEW 32gb Ultra card for a wedding. The entire wedding was shot on the card and the card randomly started saying (card corrupted). I sent the card to a specialist to pull the files off of the card and it's costing me around $2000. Other Photographers I have contacted say they have had the same issue with brand new cards. I called Sandisk to complain about it considering it's a brand new card, they should hold responsibility. But I was told that "they will stand by their card and refuse to pay for the damage that I'm paying for". I was a loyal customer and now I am DONE using Sandisk ever again.

July 6, 2017
Unprompted review

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