Customer service has been great in tracking my original package. I made a mistake entering incorrect zip code. The package went round and round via USPS. Finally returned to Sanrico. They indicate t... See more
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See what reviewers are saying
I am so pumped up for my Sanrico products, including the many I have yet to purchase! The folks in customer service were prompt, attentive, and all have a ridiculously adept way of sharing their... See more
Company replied
Eclectic collection of tools and products that may just be the one thing to manage a project or gnarly job! Recently I was getting one of those (cobalt drill bits) and pressed an up-sell offer butt... See more
Company replied
On ordering a spherical carving bit, I was disappointed when it didn’t fit my Dewalt grinder. After contacting Sanrico’s customer service department, I discovered it was my mistake. I ordered the to... See more
Company replied
Company details
Written by the company
We are a family owned and operated business that prides itself on offering quality products at a great price.
Contact info
United States
- support@sanrico.com
- sanrico.com
4.4
Excellent
256 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Sanrico delivered my Welding Rods as…
Sanrico delivered my Welding Rods as promised. Initially they appeared lost but Sanrico followed up and they were delivered in days. I have not used the Welding Rods yet so I can not comment. I would like to give kudos to the Customer Support staff as they were very timely in following up with my questions. I would recommend this company as reliable/dependable supplier.
September 18, 2021
Unprompted review
Reply from Sanrico
Dear Tom Wagner,
We are very grateful that you took the time out to leave us a 5-Star review! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Thank you!
Best regards,
Your Sanrico Team
Great customer service
September 18, 2021
Unprompted review
Reply from Sanrico
Dear Will,
Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
Welding rods don't work for me
Welding rods don't work for me. I'm a 25 year welder and metal fabricator. I had to use a rosebud to get metal hot enough to melt their rods. The rods they show on video are alittle bigger in diameter than the ones they send you. They won't give you a tracking shipment number when shipped. A hassle it was to find out where my order was.Took to long to get. Won't do business with them anymore.
September 9, 2021
Reply from Sanrico
Dear James,
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our welding rods. We pride ourselves on all our products and the high quality standards we maintain.
First of all, we are extremely sorry for the delay in delivery of your welding rods. Тhere were several unexpected circumstances from our carrier that impeded the delivery of your package. Your package was lost by the delivery company so we had to reship a new item. We informed you whithin 24h about the situation after receiving your email.
Regarding our products, we are sorry our add was not clear enough for you and that you couldn't make them work. There are a few reasons why your welding rods did not work such as dirty metal surface, low settings, poor flux quality, etc...
For your information, the refund policy is displayed on each page of the webstore and on the checkout page. Our customers can ask for a refund 14 days after they receive the package. We unfortunately never received any emails from your asking for a return.
Please contact our customer service if you need more informations.
Best regards,
Your Sanrico Team
Fantastic company to deal with
Fantastic company to deal with. I had somehow put the wrong address on my order and they went out of there way to see that I got my product. Above and beyond care for for customer service. Thank you so much.
September 4, 2021
Unprompted review
Reply from Sanrico
Dear John,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Best Regards,
Your Sanrico Team
Customer service was great
Customer service was great. I got an answer to my problem in hours. I bought the item as a gift and having no experience with power tools didn't realize it need an adapter. I contacted them and one is now on its way. Free post and a discount.
Thanks
September 2, 2021
Unprompted review
Reply from Sanrico
Dear Robyn,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
Great service!
Ordered only one item so far. Had some challenges but the service was prompt & excellent. Thank you!
September 2, 2021
Unprompted review
Reply from Sanrico
Dear Evangelos,
On behalf of all of us at Sanrico, I would like to thank you for sharing this great review about us! We are thrilled that you enjoyed your experience.
Best Regards,
Your Sanrico Team
This company really stepped up to the plate!
This company really stepped up to the plate when my order never arrived! I've had several correspondence with the Sanrico Team and they have no limits when it comes to the seller/customer experience! Wow! Sanrico has it down! Hats off to you Sanrico!
August 31, 2021
Unprompted review
Reply from Sanrico
Dear Emee,
On behalf of all of us at Sanrico, I would like to thank you for sharing this great review about us! We are thrilled that you enjoyed your experience.
Best Regards,
Your Sanrico Team
Excellent follow-up service!
August 26, 2021
Unprompted review
Reply from Sanrico
Dear Mark,
Thank you so much for taking the time to share your experience at Sanrico. Your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Best Regards,
Your Sanrico Team
Great service and great value
August 24, 2021
Unprompted review
Reply from Sanrico
Dear Jason,
Thank you so much for this great 4-star review. We will make sure to share it with the rest of our team! Don't worry your new shipment is on its way!
Best Regards,
Your Sanrico Team
Sanrico have been excellent and quickly…
Sanrico have been excellent and quickly responded to my query and made the changes needed.thank you guys.too effort.
August 23, 2021
Unprompted review
Reply from Sanrico
Dear David,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
Good Service.
Good Service.
Had a problem with the delivery of my order but the company has very swiftly agreed to ship a replacement immediately which I very much appreciate.
E.R.Hiller Lower Mt. Hicks, Tasmania, Australia
August 20, 2021
Unprompted review
Reply from Sanrico
Dear Eric,
Thank you for your review. The entire team in Sanrico really appreciate it. Your new shipment is on its way!
Best Regards,
Your Sanrico Team
Best Regards,
Your Sanrico Team
I accidentally entered the wrong zip…
I accidentally entered the wrong zip code on my order. They are now sending it to the correct address. Thank you for all your help.
August 19, 2021
Unprompted review
Reply from Sanrico
Dear Patricia,
Thank you so much for this great 5-star review. We will make sure to share it with the rest of our team! Don't worry your new shipment is on its way!
Best Regards,
Your Sanrico Team
Love everything we have ordered
My husband and I have loved everything we have ordered. They keep us informed of shipments and arrive in a timely manner.
August 8, 2021
Unprompted review
Reply from Sanrico
Dear Jennifer,
Thank you so much for this great 5-star review. We will make sure to share it with the rest of our team!
Best Regards,
Your Sanrico Team
Reply from Sanrico
Dear Robert,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Best Regards,
Your Sanrico Team
Reply from Sanrico
Dear Germain,
Thank you so much for your review, it means a lot to us and the entire team in Sanrico really appreciate it. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
Customer who think he knows it all :)
I didn't think I needed the adapter, boy was I wrong. The response was fast and gave me the help I needed. The even gave me a discount on the adapter when it was my fault and not theirs. Great job guys.
July 28, 2021
Unprompted review
Reply from Sanrico
Dear Tim Mills,
Thank you so much for this great 5-star review. We will make sure to share it with the rest of our team! Your shipment is on its way!
Best Regards,
Your Sanrico Team
Very happy with the service provided
Very happy with the service provided. Sanrico addressed my problem and offered a positive solution.
No complaints from me.
July 28, 2021
Unprompted review
Reply from Sanrico
Dear Andrew,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
Sanrico has no customer service!
I bought two square drills and received them ok.
What was not mention anywhere is that you need a special drill stand for these square drills.
So I sent an email to their costomer support email.
I sent 10 emails, no reply.
There is no customer service!!
July 27, 2021
Reply from Sanrico
Dear Christian Roth,
We are sorry to hear that you are not satisfied with our products.
As explained by email, and as you can see on our website we do not sell this part. Please let us know were you’ve seen on our website that an adapter was included?
We would also like to appologize for our lack of replying. We have recently changed our entire team and are trying our best to reply to everybody in a timely manners.
Best regards,
Your Sanrico Team
DO NOT BUY
I recommend to anyone DO NOT buy there products. Both items I have purchased have been of very poor quality and do not work as advertised but instead are total junk. What's worse is there is no reply to any emails after the initial 'someone will be in touch within 24hrs' lie which is sent following an email. I will NEVER purchase from them again and am telling everyone I know to do the same. Total rip off !
July 25, 2021
Reply from Sanrico
Dear Scott Carmody,
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our products.
We pride ourselves on all our products and the high quality standards we maintain. It’s important to us that our customers are more than satisfied with our products and customer service.
we have noticed that you placed 3 different orders with us.
Your orders 37449 (30 rods) and 37450 (100 rods) placed on april 22nd were both received on may 19th. We did not receive any complaints from you before the 26th of july.
Your third order 43110 for the ultimate drill bits has been placed on may 29th. You received the package on june 23rd and sent us an email asking for a refund on june 30th.
According to the refund policy the customer can ask us for a refund for 15 days after receiving the order. (check this link for more informations : https://sanrico.com/pages/refund-policy)
As a result, we can not refund your two first orders. Your refund has been made last week regarding your order 43110.
Please check your bank account.
Your Sanrico Team.
square drills
I ordered the square drills and as another reviewer pointed out, they don't work without an adapter which Sanrico don't sell even though they use one on their promo video. Sanrico have now offered me a refund of the drill bits, which was kind of them. I would like to see them offer the missing adapter on their website, so that whole solutions can be bought.
July 23, 2021
Reply from Sanrico
Dear Graham Newmarch,
We are sorry to hear that you are still not entirely satisfied with our service. We have tried our best to give you the satisfaction you deserve and solve this issue.
As explained by email, and as you can see on our website we do not sell this part. Please let us know were you’ve seen on our website that an adapter was included?
Your product was purchased on june 8th and received on the 25th. You contacted our team on july 21th asking for a refund. According to the refund policy mentionned on our website, the customer can ask us for a refund for 15 days after receiving the order.
On a commercial basis we have decided to refund entirely your item even if it is in perfect conditions and you contacted us one month after you received your package.
Please check your bank account.
Best regards,
Your Sanrico Team
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