Great first experience. I bought some shoes for my wife (typically not in the black friday sale). I was having issues inputting the new customer code (had an error). Tsholo from their support tea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cannot praise San Matin’s Customer Care highly enough. Despite having purchased my trainers in the January sale, I had saved them for my holidays in early summer. It was only then that I noticed a... See more
I had an issue with sizing (they run big). After an initial glitch with customer service, Tsholo resolved it with empathy and grace – truly second to none. I’m very grateful. The shoes themselves... See more
I ordered a pair of Gaia trainers for my holidays. I ordered them in plenty of time, however, they was a hiccough in the delivery department. I immediately got in touch with Customer services who were... See more
Company details
Written by the company
We are SANS MATIN, a London based luxury shoe brand that combines both comfort and style so that our customers don't have to compromise on either.
Contact info
United States
- sansmatin.com
4.3
Excellent
194 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Very hard shoes
These shoes were hard and uncomfortable. I got bad blisters the second day I wore them. I am a size 6.5 with normal fitting.
September 9, 2022
Unprompted review
Very squeaky!
Very squeaky!! So unwearable. Unfortunately I’m having to return them tomorrow. Such a shame as I love the style and they are Very comfortable. Having read other reviews I’m hoping there is no problem getting my money back.
September 7, 2022
Unprompted review
Love this brand
Love this brand. The sustainable package is great. The shoes are unbelievably comfortable and look amazing.
August 29, 2022
Unprompted review
I love this new brand
I love this new brand. They are literally the most comfortable trainers I have worn. The style is artfully subtle and the details makes this trainer stand out from others. They were delivered fast and efficiently.
August 26, 2022
Unprompted review
Incredible shoes
Incredible shoes. I have now bought multiple pairs and they're all incredibly comfortable and look great with whatever I wear - can't recommend enough!
August 25, 2022
Unprompted review
Update
Update, the shoes have now been back with the warehouse for 9 working days. No response to a request for an update.
I’m delighted that the “new reviewer” below has had a great experience, as she is in the minority.
The test of a business relates to customer care and dealing with issues, not just taking orders and generating income.
Looks like SM are a big fail.
August 11, 2022
Unprompted review
Super stylish and comfy
Absolutely love these shoes! They are so comfy, and super stylish. Great for the office as well as they are also smart. Customer service was great, and delivered super quickly. I love this brand and have now recommended to my family too.
August 1, 2022
Unprompted review
ordered 2 pairs & returned 1
ordered 2 pairs & returned 1 - had confirmation of return but no refund. 2 x emails sent & still no contact or refund - disappointing!
July 1, 2022
Unprompted review
No refund!
Great shoes - used them a lot but one pair had to return. Got confirmation of receipt of goods but no refund ! After two attempts at emailing with no response had to get credit card company to refund ! Not impressed. Be interested to hear if others had easily received refunds!
June 8, 2022
Unprompted review
Excellent customer service
I had a slight issue with the trainers I bought but the level of customer service from Alia was absolutely amazing. It is so nice to see proper after purchase care.
May 4, 2022
Unprompted review
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