Santé Studios Reviews 215

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabric, craftsmanship, and overall premium feel of the clothing. Many people are also very satisfied with the customer service, highlighting its helpfulness, quick responses, and willingness to resolve issues. However, some customers experienced significant delays with delivery and shipping, with orders taking much longer than initially stated. A few people also reported issues with product quality after washing, such as shrinking, or received items with minor defects or stitching problems. Additionally, some reviewers mentioned difficulties with communication and a lack of responsiveness from customer service regarding order status or refunds.

What people talk about most

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent fabric, good print, and... See more

Product

People report ambiguous experiences with product quality. Many customers praise the excellent fabric, good... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant delays, lost packages, and... See more

Order

Clients share ambiguous opinions on order. Many customers express satisfaction, praising the good quality of... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the helpfulness and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 3 sweaters on the Santé Studios website. My package took a little longer to arrive then normal (which was expected because of the holidays and bad weather forecasted), when I opened my p... See more

Rated 4 out of 5 stars

Very happy with the two sweaters I ordered, they feel like good quality and the fit is perfect. I ordered my usual size. I did have a similar experience with the shipping taking longer than state... See more

Rated 4 out of 5 stars

Very happy with the two sweaters I ordered, they feel like good quality and the fit is perfect. I ordered my usual size. I did have a similar experience with the shipping taking longer than state... See more

Rated 4 out of 5 stars

I had an issue with getting a return, as they don’t arrange return shipping from abroad, which wasn’t clear upfront. After several back-and-forth emails, the team managed to resolve it. Appreciate the... See more



Contact info

4.0

Great

TrustScore 4 out of 5

215 reviews

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Replied to 16% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Loving Shashka!

The product is very high quality, different to what you normally find, very soft, really comfortable, especially for long flights! Customer service is impeccable - I wish they had kids sizes because I want one for my 5 year old daughter !

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great Style and good quality

I recently got my hands on one of their hoodies, and I have to say, I'm impressed!

The quality of the material is top-notch, and the design is unique and eye-catching. I love the attention to detail, from the stitching to the logo. The hoodie fits like a glove, and it's super comfortable to wear. I've received so many compliments on it already!

Overall, I highly recommend Shashka Syndicate to anyone looking for stylish and comfortable streetwear!

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Love it!

Over time, Shashka's collections have taken over my wardrobe. Absolutely love how comfortable the hoodies are. Along with great products, their exceptional customer experience has just added even more to making me such a regular buyer!

May 2, 2023
Unprompted review
Rated 5 out of 5 stars

The sweatshirts were incredible!

The sweatshirts were incredible! Love the quality and the fit. Very versatile pieces of clothing and can be paired with pretty much anything. These guys are doing amazing work!

May 2, 2023
Unprompted review
Rated 5 out of 5 stars

A streetwear brand delivering on its promises!

Shashka’s contemporary designing and artisanship is definitely up there with some of the largest streetwear brands. I am a returning customer purely because of their ability to have a varied sense of design whilst making sure that they have quality control at the heart of their manufacturing. The brand’s material composition and attention to printing coupled with an excellent customer service through prompt delivery and consistent engagement is refreshing in a VERY saturated market!

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

OBSESSED

Absolutely obsessed with Shashka!!! Loved the Pardon my French collection in particular. It's one of the most comfortable hoodies I have!

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great products good support

Great products, needed some sizing support and was assisted by the business owner which was a nice touch. I like the shirt and will buy it again in the future. The collection is very stylish.

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic fabric

Fantastic fabric - top quality stitching and work that is trendy and reliable. Customer experience has been great, and delivery was also on time. Unlike other brands which offer similar product, Shashka can be counted on to deliver great stuff

May 2, 2023
Unprompted review
Rated 5 out of 5 stars

What great quality

What great quality. I had purchased Supreme sweat shirt in NYC and the quality and Value from Shashka Syndicate is far superior. I highly recommend this company for their quality and price.

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

SS - Hoodie and Shirt

The quality of the items especially at the price point was outstanding. The size fits to a tee and the range of items is fantastic. 10/10 would recommend and I had people on the streets of London asking about the brand.

April 24, 2023
Unprompted review

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