Santé Studios Reviews 215

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabric, craftsmanship, and overall premium feel of the clothing. Many people are also very satisfied with the customer service, highlighting its helpfulness, quick responses, and willingness to resolve issues. However, some customers experienced significant delays with delivery and shipping, with orders taking much longer than initially stated. A few people also reported issues with product quality after washing, such as shrinking, or received items with minor defects or stitching problems. Additionally, some reviewers mentioned difficulties with communication and a lack of responsiveness from customer service regarding order status or refunds.

What people talk about most

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent fabric, good print, and... See more

Product

People report ambiguous experiences with product quality. Many customers praise the excellent fabric, good... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant delays, lost packages, and... See more

Order

Clients share ambiguous opinions on order. Many customers express satisfaction, praising the good quality of... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the helpfulness and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 3 sweaters on the Santé Studios website. My package took a little longer to arrive then normal (which was expected because of the holidays and bad weather forecasted), when I opened my p... See more

Rated 4 out of 5 stars

Very happy with the two sweaters I ordered, they feel like good quality and the fit is perfect. I ordered my usual size. I did have a similar experience with the shipping taking longer than state... See more

Rated 4 out of 5 stars

Very happy with the two sweaters I ordered, they feel like good quality and the fit is perfect. I ordered my usual size. I did have a similar experience with the shipping taking longer than state... See more

Rated 4 out of 5 stars

I had an issue with getting a return, as they don’t arrange return shipping from abroad, which wasn’t clear upfront. After several back-and-forth emails, the team managed to resolve it. Appreciate the... See more



Contact info

4.0

Great

TrustScore 4 out of 5

215 reviews

5-star
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Replied to 16% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

5/5 for ShashkaSyndicate

I’ve had a great experience with Shashka! The quality, design and comfort of the hoodie was exactly what I was looking for.

Their Customer Support team was also incredibly helpful in amending my order which still arrived early!

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

What a Brand!

What a brand - and what quality! The designs are all unique and honestly, a testament to all things global - I love it. I get so many people here in Australia asking me about where I got my shirts from too - a good nod to the original designs. The fit is perfect, and as you see it online too.

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

Very impressed

It’s been a while since I found shirts and hoodies that had such incredible quality as Shashka! I will be buying again and again. Can’t wait for all the new designs, want them all!

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Love it!!!

I have been looking for comfort like this all my life. It’s like laying in a freshly mowed garden in spring, 10/10

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

10/10

I love streetwear and have already tried some hoodies on the market, but the one from Shashka Syndicate is really next level! The quality for the price is insanely good and the shipping was faster than expected. Keep up the good work! :)

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

New Favorite Brand!

I love my hoodie! The quality of the material is superb. Ordered this from the US and shipping was quick and efficient.

I appreciate the responsiveness when I reached out with a question! Great customer service.

March 25, 2023
Unprompted review
Rated 5 out of 5 stars

*Im obsessed*

*Im obsessed*
So happy there's finally a brand that just speaks to me on all levels (Khaleeji based in London). Bought my first tracksuit from you guys and literally love it so much I want it in all colours. Also I know Brexit and all but please do something about customs since I had to pay a bit when my order arrived :)

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing tees!

Hadn’t heard of Shashka before and only saw their ads on insta, but I am super happy I went for their heavy tees - the favorite in my collection now. Oversized, heavy and clearly made with high quality materials. Buying the hoodies now!

February 25, 2023
Unprompted review
Rated 5 out of 5 stars

Love the hoodie, super heavy

Bought the Arabs in Paris black hoodie. Fit and quality are literally insane. I wear a lot of other premium brands (represent, essentials etc.) that are actually more expensive but don't feel as nice as this one

March 24, 2023
Unprompted review
Rated 1 out of 5 stars

Never received my order

Never received my order, never answered my email... I asked them why on their instagram, they deleted my comment and someone else's comment too.

December 14, 2022
Unprompted review
Santé Studios logo

Reply from Santé Studios

Hi, not receiving an order seems highly unusual to us. In order to look into this, we'd kindly request you to reach out to support@theshashkasyndicate.com so we are able to find out what went wrong here. Looking forward to hearing from you!

Thanks,
Shashka

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