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Santé Group Reviews 

484
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, efficiency, and professional approach. Many people appreciate the personalized attention and the effort made to find the best solutions and value for money, often exceeding expectations. Reviewers frequently mention the smooth and hassle-free process, with clear explanations and prompt responses from the customer service team. The service is often described as going above and beyond, with many consumers feeling well-supported throughout their interactions. However, some people mentioned a preference for receiving physical paperwork, indicating that not all customers are comfortable with digital-only communication.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its efficiency,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, efficiency, and dedication.... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Price

Reviewers highlight positive aspects of price, consistently finding competitive quotes and reduced premiums.... See more

Value for money

Customers consistently report positive experiences regarding value for money, often highlighting that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nikki from Nugent Santa, who has been dealing with our family healthcare for many years now, she always gives good advice and tries to keep increases as low as possible. Even though she had a few day... See more

Company replied

Rated 5 out of 5 stars

Trish Burke was so helpful , made the process super easy and gave us all the best options to choose from for our private healthcare. Better still we gor a great price and great coverage. Highly... See more

Company replied

Rated 5 out of 5 stars

I reached out to Luke regarding sourcing private health cover for a client, and he made the entire process from start to finish so simple and hassle-free! This turned out to be less straightforw... See more

Company replied

Rated 5 out of 5 stars

Rob Rigby is an absolute gem, and as always goes over and above to provide an excellent service year on year! He is knowledgeable, friendly and really cares about the needs of your company and finding... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Business Insurance Company
  3. Income Protection Insurance Company
  4. Insurance Agency
  5. Insurance Broker
  6. Life Insurance Agency

About Santé Group

Written by the company

At Santé Group, we provide expert advice and tailored solutions in Health Insurance, Life Insurance, and Employee Benefits. Through our specialist intermediaries, Nugent Santé and Santé Life, we help individuals and businesses navigate the complexities of Health and Protection insurance with confidence. We’re committed to promoting health, supporting employee wellbeing and ensuring our clients have the right cover in place when they need it most. Our Employer Wellness programmes and benefits solutions are designed to engage employees and create healthier, more productive workplaces. With a straightforward and personal approach, we make insurance simple, giving you peace of mind for the future.

Contact info

Promotion box for Santé Group

Santé Group - Life that bit easier.

For a comprehensive suite of Employee Benefits & Wellness Solutions.

4.9

Excellent

TrustScore 5 out of 5

484 reviews

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4.9

All reviews

(484)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient

it was quick and efficient. i was contacted for the renewal and went though seamlessly.

January 29, 2024
Santé Group logo

Reply from Santé Group

Thank you for your lovely review! It was a pleasure working with you and we look forward to supporting you again.

Rated 5 out of 5 stars

Highly recommend

We worked with Nugent Sante for several years now for both our private medical and life insurance needs, specifically Barbara and Stephen - and we've always found them very professional and personable. Top class customer service, clear cut communication with no industry jargon and putting the needs of our business first - and connecting with us on a personal level which is crucial for us especially as a small business. Cannot recommend them enough!

January 22, 2024
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Reply from Santé Group

Thank you so much for your lovely review! It is a pleasure working with you, we are so happy we can help you.

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with and explanations were simple and patiently carried out.

Communication was also very well documented and explained

January 4, 2024
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Reply from Santé Group

Thank you for taking the time out to write us a lovely review. It was a pleasure working with you and we look forward to supporting you again.

Rated 5 out of 5 stars

We haven't used a broker before for our…

We haven't used a broker before for our Company Healthcare. We decided to let Nugent look at our renewal, and they saved us a lot of money and covered all the options for us. Dan was extremely helpful and the rest of the team too.
we highly recommend the service Nugent provide.

November 30, 2023
Unprompted review
Santé Group logo

Reply from Santé Group

Thank you for taking the time out to write us a lovely review. We are pleased that you found our services helpful and we look forward to working with you again.

Rated 3 out of 5 stars

Admin needs improvement to get service right

After failing to get back to me having promised to do so within a week, 3 week’s later I contacted them and an admin error meant they had lost my application. This did not impress me but eventually when they got their act together did a good job

December 12, 2023
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Reply from Santé Group

Dear Mr Hayward,

Thank you for taking the time to leave us your feedback. We are sorry to hear that on this occasion we have not met the high standards of customer service we pride ourselves on. Your feedback has been passed on to a member of our senior management team and they will be in contact with you shortly.

Rated 5 out of 5 stars

Overall Positive Experience!

This is the first time using a broker for our Company Healthcare. When we originally set it up I did the research but using Nugent has been great. We were too close to renewal to change providers but they did get us a discount which is always great.
We will also be using them to get more from our provider and explore other team benefits

December 19, 2023
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Reply from Santé Group

Thank you for your lovely review. We are so pleased that you found our services helpful and we look forward to working with you again.

Rated 5 out of 5 stars

Everything great

Everything great! Luke was an amazing help

December 5, 2023
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Reply from Santé Group

Thank you for your kind words! It was a pleasure supporting you.

Rated 5 out of 5 stars

We have used Nugent Sante to renew our…

We have used Nugent Sante to renew our companies private medical insurance. Dan Burns was extremely helpful and the whole process ran smoothly, despite how close it was to the deadline. Nugent Sante negotiated us an excellent price and we look forward to working with them on other policies.

November 27, 2023
Unprompted review
Santé Group logo

Reply from Santé Group

We are so pleased we could help you! We look forward to supporting you going forward.

Rated 5 out of 5 stars

Outstanding service

Very happy with the service, very proactive, knowledgeable and helpful.

November 6, 2023
Santé Group logo

Reply from Santé Group

Thank you for your lovely review! It was a pleasure working with you and we look forward to supporting you again.

Rated 5 out of 5 stars

Good advice and people

I've been with Nugent Sante for a few years now and I always feel supported. Good advice and decent people. I will remain a client of theirs and would recommend them.

October 24, 2023
Unprompted review
Santé Group logo

Reply from Santé Group

Thank you for taking the time out to write us a lovely review. We love working with you!

Rated 5 out of 5 stars

Efficient and thorough review of the…

Efficient and thorough review of the market. Excellent service.

October 16, 2023
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Reply from Santé Group

Thank you for your kind words. We are pleased that you found our services helpful and we look forward to working with you again.

Rated 5 out of 5 stars

Outstanding Customer Service

Cannot fault Nugent Santé excellent Customer Service.

Helpful, trustworthy and confident they find the most competitive renewal prices.

October 1, 2023
Santé Group logo

Reply from Santé Group

Thank you for your kind words. It is a pleasure to work with you.

Rated 5 out of 5 stars

Excellent responsive service

Excellent responsive service. Communication is clear and timely.
Highly recommended.

October 2, 2023
Santé Group logo

Reply from Santé Group

We are pleased that you found our services helpful and we look forward to working with you again. Thanks for your lovely review.

Rated 5 out of 5 stars

I was recently contacted by Nugent…

I was recently contacted by Nugent Santé regarding our business health insurance. Rob and Dan have been incredibly helpful, professional and knowledgeable and managed to secure a better deal for me with my existing health insurance provider. I would highly recommend Nugent Santé.

October 5, 2023
Unprompted review
Santé Group logo

Reply from Santé Group

Thank you for your lovely review. It was a pleasure working with you and we look forward to supporting you again.

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