Santoromilan Reviews 233

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and professional approach, often likening the experience to having a personal shopper. Many people highlight the excellent service, noting the efficiency, ease, and personalized attention received, which made their shopping enjoyable and stress-free. However, some people were dissatisfied with the product quality, describing items as poor or not matching descriptions, with issues like peeling leather or plastic-like fabric. A few other people also felt that customer service was unresponsive or unhelpful regarding returns and exchanges, leading to inconvenience and frustration.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the incredible product... See more

Staff

Clients share positive opinions on staff, frequently praising their knowledge, helpfulness, and... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the incredible product quality, top-quality... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers, like those helped by... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great and outstanding... See more

Based on these reviews

Rated 4 out of 5 stars

Didn't receive parcel, Had a chat with Chloe at their customer serves today, it seems DHL didn't get the delivery out of Cambridge and in to Norfolk, Chloe understood my circumstances and offered m... See more

Rated 5 out of 5 stars

Absolutely lovely shopping experience in the Meadowhall store. We went in just to have a look around and ended up purchasing a couple of things. Faye, in particular, was brilliant. She helped us try a... See more

Rated 5 out of 5 stars

Going clothes shopping and not knowing you size or measurements or having any idea of what looks good is always daunting. However, from the moment I stepped into this Bluewater store, I couldn... See more

Rated 5 out of 5 stars

We visited the meadowhall store to find a suit for my husband for a wedding. We were greeted by a very friendly and helpful shop assistant named Courtney. She was amazing an nothing was too much troub... See more


Company details

  1. Tuxedo Shop

Written by the company

Mens formalwear


Contact info

4.1

Great

TrustScore 4 out of 5

233 reviews

5-star
4-star
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1-star

Replied to 18% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very disappointed with the quality of…

Very disappointed with the quality of Santro Milano shoes.
The quality is extremely poor — the leather on the upper part is already peeling off even though I haven’t properly worn the shoes yet. This is unacceptable for a brand that claims to sell quality footwear.

Customers spend their hard-earned money expecting durability, not cheap materials that start falling apart so quickly. I honestly regret buying these shoes and would not recommend them to anyone.

Santro Milano really needs to improve their quality control because this product does not justify its price at all.

December 29, 2025
Rated 1 out of 5 stars

You do not respond (customer service)

You do not respond (customer service)
Poor quality items , all seem to be manufactured in PRC
Would like to return all items please kindly respond,you have my email address and mobile number

Extremely disappointed customer

January 13, 2026
Rated 5 out of 5 stars

Devang was brilliant

Devang was brilliant!
Sales technique was not pushy at all and advice about suits and sizing was helpful!
Left happy with a beautiful suit and will definitely be returning yet again!

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Missing items

Missing items - email to request missing items ignored for over a week. Items that arrived were 5* for quality and price.

January 8, 2026
Rated 5 out of 5 stars

The exceptional service at Santoro in…

The exceptional service at Santoro in Westfield Shepherd's Bush left a lasting impression on me. The team's expertise in style and fit, paired with their keen attention to detail and utmost professionalism, truly made my shopping experience delightful. The quality of both the suits and the service was outstanding.A heartfelt thanks to Safi, Sardar, and Divan.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Visted Santero milan Westfield looking…

Visted Santero milan Westfield looking suit for my wedding found a lot of options great variety absolutely recommended if you want to find the best suit for your day. Great customer service specially Devang great guy friendly and great advice and service. 5*

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Santoro in Westfield Shepherd’s Bush…

Santoro in Westfield Shepherd’s Bush gave me the best customer service I’ve ever experienced. Their professionalism, attention to detail, and unmatched knowledge of style and fit made shopping a pleasure. Top-quality suits with top-quality service.

Thank you Safi, Sardar and Divan

December 5, 2025
Unprompted review
Rated 3 out of 5 stars

Great products

Great products, shocking packaging! A massive box was sent for a shoe box and a belt. The belt was loose inside the huge box and the shoe box was damaged! Great products though!!

November 21, 2025

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