Sargasso & Grey Reviews 171

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the shoes, consistently praising their comfort, quality, and stylish designs, especially for those with wide feet or bunions. People appreciate finding elegant and comfortable options that fit well, often after years of struggling to find suitable footwear. The service is frequently highlighted as incredible, with efficient ordering, despatch, and quick delivery, making the overall experience very positive. However, some customers experienced issues with sizing, finding shoes either too big or too small, even after trying different sizes. A few also noted that some shoes, despite being advertised as extra-wide, did not provide the expected fit or comfort, sometimes pressing on bunions.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the shoes for being stylish, comfortable, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing the shoes as beautiful, well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Return policy

People report ambiguous experiences with the return policy, with many finding the service quick, easy, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and incredible.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never been able to wear heels and as a size 42 always struggled to get ones that fitted. I bought a beautiful pair of silver heels from S&G and what a breath of fresh air. They fitted like a gl... See more

Rated 5 out of 5 stars

Lovely comfortable shoes. I have been struggling to wear even a small heel due to an ankle replacement 7 months ago. Not so with these small kitten heel. Wore them all evening for a wedding even dance... See more

Company replied

Rated 5 out of 5 stars

I was at my wits end trying to find comfortable wide fit shoes for a wedding and then I discovered Sargasso & Grey. Lena slingback shoes - perfect. Comfort - perfect (particularly around the sl... See more

Company replied

Rated 5 out of 5 stars

Such gorgeous shoes for large feet. I have now bought x4 pairs, Sargasso and Grey are now my number one for shoes. At long last, honestly after 40 years of being a grown up, I can buy elegant comforta... See more

Company replied


Company details

  1. e-Commerce Service
  2. Fashion Accessories Store
  3. Shoe Store

Written by the company

Sargasso & Grey is a British company that creates stylish shoes for women who have wide feet, or who need a wider shoe fit. We believe every woman shoe be able to put on an elegant pair of shoes and experience that Cinderella moment where the shoe is a perfect fit! All of our shoes are made with a wider toe box giving feet a little extra breathing space and toes have a little extra wriggle room.


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lovely!!

Another great purchase from Sargasso & Grey! Lovely light blue velvet clutch for my daughter for her wedding. Love the products and the customer service is exceptional.

June 24, 2024
Unprompted review
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Reply from Sargasso & Grey

Hi! We are so pleased you love our products. Thank you for being a loyal customer. We hope you have a wonderful wedding. We are sure you will be a gorgeous Mother of the Bride!

Rated 5 out of 5 stars

Pure comfort…

I bought a pair of Clare court shoes to wear at Ascot Racecourse - rather a risk as had no time to 'wear' them in! I wore them all day without any blisters! They were so comfortable that I did not want to take them off even when I got home at 10pm!
I shall be buying more and trying different styles.

June 18, 2024
Unprompted review
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Reply from Sargasso & Grey

Hi Sarah. Thank you so much for taking the time to leave a review. We are so pleased the shoes were comfortable all day, and we are glad you had a wonderful day at Ascot! We hope to see you again!

Rated 5 out of 5 stars

Such a joy to find beautiful wide fit shoes.

Such a joy to find a company with excellent customer service and a fabulous product. The shoes are really comfortable for bunions and wide short feet but still look beautiful. Elegant styles and lovely colours. They are rather expensive but value for money and so comfortable. Packaged beautifully so they arrive undamaged with fabric storage bags. Easy returns if necessary, but sizes are consistent. A lovely product highly recommended.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Love these shoes

Shoes came promptly, beautifully boxed. They are a lovely colour and they fit perfectly. They are extra wide but don't look enormous and are way more flattering than shows that are more narrow and so have the side of my foot bulging over the side. So comfortable as well. So happy I bought them.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

A revelation in wide fitting shoes!

I have never been so pleased to find a business before! Having struggled for years with the lack of nice, comfortable shoes to fit my wide feet, discovering Sargrasso & Grey has been a revelation! The flat sling backs were amazing - wore them for 4 hours straight and no tell tale ‘new shoes’ marks. The wedges are again really comfortable and I look forward to wearing them more as summer goes on.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

At long last, Stylish shoes for wider feet

Up until now, I’ve always been extremely disappointed with the boring and terribly old fashioned styles that are normally provided by shoe companies making wider fitting shoes. In order to buy stylish shoes, I’ve traditionally had to purchase much larger sizes and try to cram my feet into them, but that just doesn’t work as they’re still too narrow and therefore not comfortable. S&G may be quite a bit more expensive than most other companies … BUT, as long as prices don’t go sky high, I shall continue to pay extra for the comfort and style. It’s definitely worth it! At long last I have found a company who provide stylish, comfortable shoes (and boots) for people like me with extra wide feet. Thank you SO much S&G. I can definitely recommend you!!

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful shoes

I gave you 5stars for the great service and quality of shoes.
I ordered a half a size larger than my normal size because I have a problem little toe on my right foot.
It’s like a bunion and my usual size 6 were proving too small and painful.
I should have just ordered my usual size as they were a little larger than expected and started to creak when I walked. It did improve when I added insoles but presumably they will get even looser with wear. I would normally have exchanged for a smaller size but needed to wear them.

I will definitely order from you in the future and will know to order my normal size.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered Lena wide width

I ordered Lena wide width. They are absolutely beautiful and the fit is remarkable. I didn’t consider how bad my heel would look sticking out, my problem, not theirs. I tried to exchange for Olivia is suede, but they were not available. The return process was extremely easy. Based on the comfort and style of Lena I look forward to owning a beautiful pair of Olivia pumps.

April 30, 2024
Unprompted review
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Reply from Sargasso & Grey

Dear Cathy

Thank you for the kind review. We are delighted you love the shoes. We are getting more of the Olivia style shortly so you can sign up for a restock alert. If you need assistance, please contact us; we would be happy to help!

Best wishes

Rated 5 out of 5 stars

This is the first time I've bought from…

This is the first time I've bought from you and the shoes are stunning and really comfortable and arrived within a couple of days. And then I bought the bag a couple of days later and its beautiful. Thank you for a wonderful service and really comfortable shoes, I have quite wide feet, Norwegian like a troll! And I'm off to Windsor Castle on the 22nd May to collect my MBE - wearing my new shoes. And a dress! Ellie

April 30, 2024
Unprompted review
Rated 4 out of 5 stars

I love that I can buy stylish shoes…

I love that I can buy stylish shoes that fit my wide feet. They only drop 1 star because my preference for even more comfort is a more rounded toe. The pointed shape is definitely elegant, but rounded toes shape give even more wiggle room for arthritic feet.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love the shoes

Absolutely love the shoes. Quick delivery and packaged beautifully. I have a medium sized bunion, the shoes accommodate/hide my bunion and are very comfortable.

April 24, 2024
Unprompted review
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Reply from Sargasso & Grey

Hi Alli! We are so pleased you love the shoes, and glad to hear they work for your bunion. Thank you again for choosing Sargasso & Grey. We appreciate it!

Rated 5 out of 5 stars

Wedding feet

Comfortable feet are needed on your Wedding day and that is what these amazing shoes gave me. Loved the colour and the fit.

April 19, 2024
Unprompted review
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Reply from Sargasso & Grey

Hi Jackie. We are so pleased that the shoes were so comfortable! We hope you had a wonderful wedding, and thank you so much for choosing Sargasso & Grey for your special day! x

Rated 5 out of 5 stars

Comfortable Elegant Shoes !

What a find ! A company that sells elegant fashionable shoes with heels for wide feet ( I have a bunion on my left toe ) I bought Penelope extra wide fit shoes in pink suede with matching bag and love them both . The shoes look ‘normal’ and are so comfortable and their customer service is so impressive ! ( Thank you Katie) Such a rare find nowadays. So do please try this company you will not be disappointed !

March 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great new trainers

Received my new trainers last week and I have hardly taken them off since. They felt a little snug at first but after a few hours of wearing them around the house they softened around my feet perfectly.
Thank you Sargasso & Grey

April 15, 2024
Unprompted review
Rated 1 out of 5 stars

Badly designed shoes fall off!

Shoes are really badly designed! The ribbon tie didn’t fasten tightly enough and the shoes fall off!

April 17, 2024
Unprompted review
Sargasso & Grey logo

Reply from Sargasso & Grey

Dear Jennifer

I am really sorry to learn you were so disappointed with the shoes. We appreciate all feedback as it helps us always strive to improve our shoes, where necessary. This particular style, with the ribbon tie, is one of our bestsellers, and iterations of this particular design have been in our collection since 2016. However, I do appreciate it won't suit every foot shape or customers with slim ankles. Our buckle-strap shoes have the option for tighter adjustment.
Thank you for taking the time to provide feedback. Best wishes

Rated 2 out of 5 stars

The trainers are beautiful but ...

The trainers are beautiful but they are NOT wide fitting. I could tell as soon as I took them from the box that they would squeeze my feet - long and narrow. I am SO disappointed as I had hunted high and low for cool, wide fitting trainers 😔. Sargasso and Grey - there is a gap in the market - will you fill it?

April 17, 2024
Unprompted review
Sargasso & Grey logo

Reply from Sargasso & Grey

We are so sorry you found the trainers too narrow. Happy customers are HUGELY important to us so we are sorry you are disappointed. We do advise a snug fit with this particular style as we know the leather is super soft and stretches with wear. We also appreciate they don't look very wide but we do deliberately design our shoes this way as much as possible, using lasts that have a little extra depth, as well as width.
This is a new style in our collection and whilst not our widest, the low level of returns, so far, has been a good sign for us. However, we continue to monitor feedback, which we do appreciate, and if we find we need to adapt the design further to give more width, we will certainly do that.😁

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