Sargasso & Grey Reviews 171

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the shoes, consistently praising their comfort, quality, and stylish designs, especially for those with wide feet or bunions. People appreciate finding elegant and comfortable options that fit well, often after years of struggling to find suitable footwear. The service is frequently highlighted as incredible, with efficient ordering, despatch, and quick delivery, making the overall experience very positive. However, some customers experienced issues with sizing, finding shoes either too big or too small, even after trying different sizes. A few also noted that some shoes, despite being advertised as extra-wide, did not provide the expected fit or comfort, sometimes pressing on bunions.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the shoes for being stylish, comfortable, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing the shoes as beautiful, well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Return policy

People report ambiguous experiences with the return policy, with many finding the service quick, easy, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and incredible.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never been able to wear heels and as a size 42 always struggled to get ones that fitted. I bought a beautiful pair of silver heels from S&G and what a breath of fresh air. They fitted like a gl... See more

Rated 5 out of 5 stars

Lovely comfortable shoes. I have been struggling to wear even a small heel due to an ankle replacement 7 months ago. Not so with these small kitten heel. Wore them all evening for a wedding even dance... See more

Company replied

Rated 5 out of 5 stars

I was at my wits end trying to find comfortable wide fit shoes for a wedding and then I discovered Sargasso & Grey. Lena slingback shoes - perfect. Comfort - perfect (particularly around the sl... See more

Company replied

Rated 5 out of 5 stars

Such gorgeous shoes for large feet. I have now bought x4 pairs, Sargasso and Grey are now my number one for shoes. At long last, honestly after 40 years of being a grown up, I can buy elegant comforta... See more

Company replied


Company details

  1. e-Commerce Service
  2. Fashion Accessories Store
  3. Shoe Store

Written by the company

Sargasso & Grey is a British company that creates stylish shoes for women who have wide feet, or who need a wider shoe fit. We believe every woman shoe be able to put on an elegant pair of shoes and experience that Cinderella moment where the shoe is a perfect fit! All of our shoes are made with a wider toe box giving feet a little extra breathing space and toes have a little extra wriggle room.


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

The fit is excellent and I want to…

The fit is excellent and I want to exchange what I chose
UNFORTUNATELY I CAN NOT FIND ANYWHERE A SKU # STARTING WITH SW WITH US YES HOWEVER REFUSED BY YOUR SITE THIS IS MOST ENNOYING

March 4, 2024
Unprompted review
Sargasso & Grey logo

Reply from Sargasso & Grey

Dear Mireille,
We are so sorry you have struggled to exchange your order. We have a new returns portal which we hope will make it easier for customers to choose and secure their exchange product when they start the return, rather than wait until the shoes arrive back to us and risk the size going out of stock. We are working through any teething issues. Offering our customers a seamless and positive experience with us is hugely important, so it is frustrating when this doesn't happen. I know you reached out to us yesterday and we responded to that email to assist you so hopefully you did receive it but if not, please email us again at support@sargassoandgrey.com with your phone number and we will call you to sort out your return. Thank you for your feedback. It is really helpful and apologies again.

Rated 5 out of 5 stars

Liv Ali e Love the “Krista” shoes I…

Liv Ali e Love the “Krista” shoes I bought. I have bunions and arthritis in both feet and need a wide shoe. I bought theses for my Daughters wedding and hope to wear to multiple events. It is so hard to find dress shoes that are comfortable and stylish! Thank you so much! Well worth the price.
Susan Schmitt I-Phone

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

short very wide feet

I have short very wide feet. I have wasted so much money trying to find shoes that fit. finally! Success! My first pair but not my last.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Stunning luxurious and comfortable

This is the only company that treats customers with wide feat with utmost care and love. All the others I have across produce really ugly atrocious, cheap unattractive designs..
But Sargasso &Grey really took the effort to design beautiful and comfortable shoes that look amazing and expensive even on my wide feet. I wish there were even more designs made I would only be buying shoes from Sargasso. 🙂 highly recommend!

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

I am due to go on holiday this Monday - 27 March - and had ordered my shoes too late to arrive in time. However, the Customer Services team arranged for a special Saturday delivery - and without demanding payment upfront. They were extremely helpful - and I love my new shoes! Thank you, Sargasso and Grey!

March 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great shoes, amazing customer service

I got my wedding shoes from Sargasso & Grey, and I'm so happy with my whole experience. The delivery was quick, and the shoes fit so well. I have really wide feet and now realise that I could've saved myself quite a bit of pain if I'd gotten shoes from here earlier. The shoes lasted the whole wedding day, from noon until midnight, before I had to switch to sneakers. Super comfy! There were some issues with the return of a pair I decided against because of Royal Mail, but Sargasso & Grey were really sweet and nice about it, and made sure it all worked out anyways.

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

The pair that got away !!

The after sales service is fantastic.
To cut a very long story short , i accidentally returned my shoes to a new look warehouse by having alot of parcels to return , a disgruntled post mistress and my QRG codes got in a muddle and alas between new look and the royal mail i was bereft of my shoes.
Sargasso and Grey although it was entirely my fault have followed and pursued my story to its end and a brand new pair are on the way to me.
Katie has been absolutely amazing and offered support all the way along.
I cant wait to receive my package.
Dont hesitate if you are thinking of ordering .

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect Fitting Shoes

The shoes that I've purchased have got to be the most comfortable shoes I've ever worn. Bought a matching bag which is the perfect match. There is a sizing guide on their site if you're not sure about the width of the shoes. Once ordered the items were packaged beautifully and sent really quickly. I would definitely recommend using Sargasso & Grey.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Great company with great customer service and great shoes. I was kept informed about what was going on with my preorder, delivery and returns are very fast, no issues whatsoever. The shoes are extremely comfy and elegant, and I will be ordering from them all the time.

November 28, 2021
Unprompted review
Rated 5 out of 5 stars

Love my shoes

East to use website, prompt delivery. Beautiful shoes but, more importantly, fantastic fit. I have dreadful feet and to get a smart pair of shoes that are also comfortable is unbelievable,!

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

Shoes

I've just received a pair of shoes from this company and they are absolutely gorgeous. They are for my son's wedding so I will be on my feet a lot and they are so comfy. The quality is fantastic and they arrived on the stated day. Well pleased, thank you

August 27, 2021
Unprompted review
Rated 5 out of 5 stars

Great shoes, great company to deal with!

Just received my fabulous shoes having ordered too large a size initially. The returns process was simple and straightforward as was the free exchange - yes, I didn't even have to pay postage for the correct size to be sent to me even though it was my fault. I was kept updated throughout. Nothing is too much trouble for this company and, by the way, the shoes are fabulous - soooo comfortable. Excellent service - thank you!

December 17, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect. I have not been able to buy pretty shoes for probably 30 years - but due to get married next year. And then I found Sargasso and Grey online and saw their beautiful shoes. Ordered Iris kitten heel in pink shoes. Didn't believe they would fit until they arrived today. I too have (inherited) buniony EEEE feet. I tried them on, and cried. Thank you.

June 1, 2018
Unprompted review
Rated 5 out of 5 stars

Beautiful shoes

Have just received my beautiful Iris pink kitten heels, they are beautiful, like a lot of other people I have problem feet and a bunion and have found it impossible to buy nice shoes but you have solved all that. Thank you so much. Also the service from Katie was second to none. I will be back to buy more shoes very soon.

July 3, 2017
Unprompted review
Rated 5 out of 5 stars

sargassoshoes jsut wonderful

I absolutely love the shoes that I bought from Sargassoshoes they are simply beautiful well made and the fact that they come in wide fitting is simply brilliant. Over the years I have found there is limited choice when I want to buy wide fitting shoes and up to now I have never been able to find any beautiful shoes. That has now changed I will be buying more shoes in the future. The customer service is also brilliant which is an added bonus

February 13, 2017
Unprompted review
Rated 5 out of 5 stars

Superb in every way!

Having problem feet for some years I had practically given up on ever again finding any dressy and pretty shoes that would fit me without pain and torture! S & G were so helpful with their advice and recommendations - and found me the perfect fitting AVA shoe which is just beautiful - life has begun again! I wore them over Christmas and felt so good. The packing of the shoes is delightful (a box tied with ribbon and a shoe bag inside - luxury!) and made receiving them so special. They provide such a personal and friendly service and nothing is too much trouble. The quality of the shoes far exceeds the price and I am totally over the moon with them. I want to be one of the first in the queue for the new colours in this style! Thank you Sargasso and Gray!

January 11, 2017
Unprompted review
Rated 5 out of 5 stars

Top Class

Superb company with great focus on customer service and absolutely wonderful shoes! I would highly recommend to anyone!

January 11, 2017
Unprompted review
Rated 5 out of 5 stars

Beautiful shoes!

A real pleasure to purchase from Katie at Sargasso Shoes - you really are dealing with the owner of the business.

Shoes were received well packaged in a gorgeous box and a dust cover for the shoes was included.

The shoes themselves are also lovely - true to size and very good quality. I have had many comments on how lovely they are. They do not look a wide fit at all and the extra little wigg room makes a lot of difference.

I will be purchasing again.

January 11, 2017
Unprompted review

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