Sargasso & Grey Reviews 171

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the shoes, consistently praising their comfort, quality, and stylish designs, especially for those with wide feet or bunions. People appreciate finding elegant and comfortable options that fit well, often after years of struggling to find suitable footwear. The service is frequently highlighted as incredible, with efficient ordering, despatch, and quick delivery, making the overall experience very positive. However, some customers experienced issues with sizing, finding shoes either too big or too small, even after trying different sizes. A few also noted that some shoes, despite being advertised as extra-wide, did not provide the expected fit or comfort, sometimes pressing on bunions.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the shoes for being stylish, comfortable, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing the shoes as beautiful, well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Return policy

People report ambiguous experiences with the return policy, with many finding the service quick, easy, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and incredible.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never been able to wear heels and as a size 42 always struggled to get ones that fitted. I bought a beautiful pair of silver heels from S&G and what a breath of fresh air. They fitted like a gl... See more

Rated 5 out of 5 stars

Lovely comfortable shoes. I have been struggling to wear even a small heel due to an ankle replacement 7 months ago. Not so with these small kitten heel. Wore them all evening for a wedding even dance... See more

Company replied

Rated 5 out of 5 stars

I was at my wits end trying to find comfortable wide fit shoes for a wedding and then I discovered Sargasso & Grey. Lena slingback shoes - perfect. Comfort - perfect (particularly around the sl... See more

Company replied

Rated 5 out of 5 stars

Such gorgeous shoes for large feet. I have now bought x4 pairs, Sargasso and Grey are now my number one for shoes. At long last, honestly after 40 years of being a grown up, I can buy elegant comforta... See more

Company replied


Company details

  1. e-Commerce Service
  2. Fashion Accessories Store
  3. Shoe Store

Written by the company

Sargasso & Grey is a British company that creates stylish shoes for women who have wide feet, or who need a wider shoe fit. We believe every woman shoe be able to put on an elegant pair of shoes and experience that Cinderella moment where the shoe is a perfect fit! All of our shoes are made with a wider toe box giving feet a little extra breathing space and toes have a little extra wriggle room.


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service at last!

Excellent choice of styles Marvellous that one may converse with the owner on'chat ' mode
Superb advice and return service.
This was my first foray into online shoe shopping and it could not have been more positive
This is a trustworthy company.
I would have liked some party type shoes for the festive season perhaps I am being super self indulgent though
I have decided on my classy black suede from Sargasso
I am seriously looking forward now to summer purchases which previously have been very difficult due to my wide foot.

January 11, 2017
Unprompted review
Rated 4 out of 5 stars

Stylish shoes and prompt customer service

Very happy with the shoes I ordered - it makes such a difference to have stylish shoes that are so roomy in terms of width!

Upon ordering, I was mistakenly sent the wrong size which was recognised by Sargasso & Grey before the shoes arrived and was immediately rectified. The right sized pair being sent immediately.

Delighted to have found Sargasso & Grey and can't wait for the new season!

January 11, 2017
Unprompted review
Rated 4 out of 5 stars

Lovely Shoes

These shoes have lovely choice of colour, very stylish for any age and most importantly very comfortable!

January 11, 2017
Unprompted review
Rated 5 out of 5 stars

sargasso shoes a prince charming company

Service fantastic phoned nearly out of hours on a saturday, my phone call was returned out of hours and my enquiry answered with friendly excellent customer service, i wanted to order a pair of shoes, the lovely Katie took my order over the phone so wonderful as i wasn't fobbed off to order over the web. Shoes oh my goodness leopard print eee fit lie a glove and i am very fussy. Thankyou so much. Love them

December 16, 2016
Unprompted review

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