Sarracenia House Reviews 64

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Absolutely blown away the customer service and support.I asked some questions and had a reply so quickly withLinks to assist me. The items I ordered came very quickly, well packed and seems great q... See more

Company replied

Rated 5 out of 5 stars

I contacted them for advice and the customer service and knowledge was fantastic, including speed of postage. As delivery was required quickly they went above and beyond posting out the same day. I wi... See more

Rated 4 out of 5 stars

Plants came healthy however one of them seemed to be in shock as they were cape sundews and wrapped in plastic I guess that was cause but the other one is thriving as of late.

Company replied

Rated 5 out of 5 stars

Fantastic response from Gary after the courier had left the box of plants on top of my gate as the delivery had been so late. One of my plants had been damaged but having seen a photograph of it Gary... See more

Company replied

Company details

  1. Garden Center

Written by the company

Sarracenia House specialises in carnivorous plants, in particular Sarracenia and Dionaea (venus fly traps). Most plants offered for sale are divisions from our private collection. You'll find some unusual species and hybrids on our website!


Contact info

4.8

Excellent

TrustScore 5 out of 5

64 reviews

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Rated 5 out of 5 stars

Absolutely blown away the customer…

Absolutely blown away the customer service and support.I asked some questions and had a reply so quickly withLinks to assist me.
The items I ordered came very quickly, well packed and seems great quality.
I will have no second thoughts about buying from here again. Top work!!

May 1, 2026
Unprompted review
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Reply from Sarracenia House

Thanks, David, this is very much appreciated! Always happy to help where we can, look forward to seeing your collection grow!

Rated 5 out of 5 stars

Fantastic choice, knowledge and customer service.

I contacted them for advice and the customer service and knowledge was fantastic, including speed of postage. As delivery was required quickly they went above and beyond posting out the same day. I will definitely use them again next time. It’s great to be able to see what plant you will be receiving especially when it is a gift. Thank you!

February 11, 2026
Rated 4 out of 5 stars

Plants came healthy however one of them…

Plants came healthy however one of them seemed to be in shock as they were cape sundews and wrapped in plastic I guess that was cause but the other one is thriving as of late.

January 27, 2026
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Reply from Sarracenia House

Thanks for your review, Zade. Cape sundews are pretty bulletproof. Keep it somewhere sunny with its feet wet, and all should be good. But, if for any reason there is a problem, please let me know

Rated 5 out of 5 stars

My new plant arrived very quickly and…

My new plant arrived very quickly and was well packaged and moist. It was a gift for my Sarracenia mad husband who is delighted. Thank you!

July 27, 2025
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Reply from Sarracenia House

Thank you, Amy. That was a nice gift choice, well chosen!

Rated 5 out of 5 stars

Excellent service

Fast delivery and excellent communication, well packed, ordering and payment system easy to use

July 20, 2025
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Reply from Sarracenia House

Thank you, Walter, lovely plant choice. Arguably the best Oreophila!

Rated 5 out of 5 stars

Arrived very quickly

Arrived very quickly! Plant was very well wrapped and packaged, no damage at all on arrival. Very healthy plant, came moist, not dried out during travel. On the whole 5* for the whole experience. Would recommend 👌 and will purchase again. Thank you.

July 9, 2025
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Reply from Sarracenia House

Thanks Jo. It's definitely a challenge posting wet plants, but our method seems to be working! Looking forward to seeing what you choose next!

Rated 4 out of 5 stars

Plants fine and individually very well…

Plants fine and individually very well packed but outer box had been squashed and mangled while in transit .

July 2, 2025
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Reply from Sarracenia House

Thanks, Pauline, glad the plants arrived in good condition. Apologies the couriers were a bit rough with the box

Rated 5 out of 5 stars

FANTASTIC PLANTS SOLD WITH LOVE ❤️ A wonderful Company who obviously love…

A wonderful Company who obviously love their product as I had a hand written note that came with very very well packed and cushioned plants which have already started gobbling up the flies !! Will DEFINITELY be ordering more.

June 19, 2025
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Reply from Sarracenia House

Thank you, Fiona! Yes, these plants are nurtured from beginning to end in our greenhouses, so we always want to make sure they're well packed and don't fall at the final hurdle in the post!

Rated 5 out of 5 stars

Excellent service

June 14, 2025
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Reply from Sarracenia House

Thanks David. Really appreciate your orders, looking forward to seeing your collection grow!

Rated 5 out of 5 stars

The plants all arrived in great…

The plants all arrived in great condition. Thank you.

June 1, 2025
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Reply from Sarracenia House

That's great, Sarah. They're not the easiest plants to pack, so it's always good to hear they arrived safely!

Rated 5 out of 5 stars

Great support and advice from Gary

Great support and advice from Gary, Goldie arrived well packaged and in good condition.
Will definitely stay in touch and buy more from Sarrencenia House in the future.

May 5, 2025
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Reply from Sarracenia House

Thanks, Graham, Goldie looks great mixed in with other contrasting colours, so I'm sure you'll enjoy it!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - dealt with my query well and delivered in great condition and quickly too! Highly recommended.

May 1, 2025
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Reply from Sarracenia House

Thanks Andy, hope you enjoy your plant!

Rated 5 out of 5 stars

Highly recommended.

Very impressed with the quality of the ant, the speed of delivery and the obvious care taken in the preparation for postage. Will definitely use again.

April 5, 2025
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Reply from Sarracenia House

Thanks Mike, I really appreciate the review!

Rated 5 out of 5 stars

Great company

Very good communication, quick delivery and the plants were in excellent condition due to the packaging. Even got a free hybrid so thanks for that.

March 1, 2025
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Reply from Sarracenia House

Hi Jenni, Thank you for taking the time to leave a review. We're glad your plants arrived in good condition. You made a nice choice with your Sarracenia, it's a lovely variety

Rated 5 out of 5 stars

Highly recommended

Great quality, healthy plants. The service I received was excellent. There were some issues with delivery but Gary was really helpful following this up and ensuring the delivery arrived. Communication and customer service have been brilliant!

February 10, 2025
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Reply from Sarracenia House

Hi Suzannah, Thank you for leaving a review. And thank you for your understanding whilst waiting for the courier to get it to you, you're going to love the late season pitchers of the Sarracenia you chose!

Rated 5 out of 5 stars

Very professional service from start to…

Very professional service from start to finish. Plants arrived in great condition, well packaged and I could easily track my order via shop on my mobile.
Gary is also very friendly ,helpful and seems always available for a chat. I definitely recommend Sarracenia House ⭐️⭐️⭐️⭐️⭐️

February 18, 2025
Unprompted review
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Reply from Sarracenia House

Hi Paul, thank you for taking the time to leave a review. I'm very happy to have supplied a plant to your incredible collection of purpureas!

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