Absolutely blown away the customer service and support.I asked some questions and had a reply so quickly withLinks to assist me. The items I ordered came very quickly, well packed and seems great q... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I contacted them for advice and the customer service and knowledge was fantastic, including speed of postage. As delivery was required quickly they went above and beyond posting out the same day. I wi... See more
Plants came healthy however one of them seemed to be in shock as they were cape sundews and wrapped in plastic I guess that was cause but the other one is thriving as of late.
Company replied
Fantastic response from Gary after the courier had left the box of plants on top of my gate as the delivery had been so late. One of my plants had been damaged but having seen a photograph of it Gary... See more
Company replied
Company details
Written by the company
Sarracenia House specialises in carnivorous plants, in particular Sarracenia and Dionaea (venus fly traps). Most plants offered for sale are divisions from our private collection. You'll find some unusual species and hybrids on our website!
Contact info
Lutterworth, United Kingdom
- sales@sarracenia.house
- sarracenia.house
4.8
Excellent
64 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service,fast delivery
Excellent service,fast delivery, good quality plant and good after care advice
January 13, 2025
Reply from Sarracenia House
Hi Wendy, thank you for taking the time to leave a review. I hope you enjoy the Sarracenia you chose, it's a vigorous one!
Reply from Sarracenia House
Hi Oliver, thank you for taking the time to leave a review. And thank you for the tip you sent via Whatsapp, I'm glad I took your recommendation!
Reply from Sarracenia House
Hi Lynn, apologies for the late response, but thank you for taking the time to leave this review, it's very much appreciated
Very simple process to buy and plant…
Very simple process to buy and plant has been delivered, beautifully packaged and in excellent condition. I have no hesitation in recommending this company as the attention to detail and customer service was very evident throughout.
August 21, 2024
Reply from Sarracenia House
Hi Fionna, apologies for the late response, but thank you for taking the time to leave this review; it's very much appreciated. Best wishes
Excellent service
Excellent service, speedy delivery and I am delighted with the quality of the plants, I have received. Supplier highly recommended, I will be back to buy more plant's to add to my collection of unusual specimens.
August 12, 2024
Unprompted review
Reply from Sarracenia House
Hi Ann, apologies for the late response, but thank you for taking the time to leave this review; it's very much appreciated. Best wishes
Second purchase
I made my second purchase from Saracenia House. It did not disappoint, I received a lovely plant, in perfect condition. As I mentioned last time, it was carefully packed in eco friendly packaging.The customer service is 5 star! I will return soon for my next purchase!🌟🌟🌟🌟🌟
August 9, 2024
Unprompted review
Reply from Sarracenia House
Hi Mrs Mullen, apologies for the late response, but thank you for taking the time to leave this review; it's very much appreciated. Best wishes
Had 3 fabulous plants last month 5*
July 28, 2024
Unprompted review
Reply from Sarracenia House
Hi, apologies for the late response, but thank you for taking the time to leave this review; it's very much appreciated. Best wishes
Excellent service
Excellent service, well packed order with a really personal touch! Very happy customer. Thank you!
August 12, 2024
Unprompted review
Reply from Sarracenia House
Hi Lynndy, apologies for the late response, but thank you for taking the time to leave this review; it's very much appreciated. Best wishes
Reply from Sarracenia House
Hi Simon, apologies for the late response, but thank you for taking the time to leave this review; it's very much appreciated. Best wishes
Great customer service
Great customer service, lovely plants and packed very well. Arrived on time.
July 16, 2024
Reply from Sarracenia House
Thanks Heidi. That maxima was a bit of a challenge to pack due to the height so I'm glad to hear that it arrived safely!
Very helpful in every way, information and knowledge of the plants.
Very helpful in every way, information
July 14, 2024
Reply from Sarracenia House
Thanks Mark, great to see you the other day!
Fantastic response from Gary after the…
Fantastic response from Gary after the courier had left the box of plants on top of my gate as the delivery had been so late. One of my plants had been damaged but having seen a photograph of it Gary assured me that it would grow as expected with the correct care and attention. He generously offered to send me a replacement. I am looking forward to buying some more exciting plants from them again. Watch out flies!!
June 27, 2024
Reply from Sarracenia House
Thanks for the lovely review, Jane. Luckily they're very tough plants, so the damaged one should come good for you in the next month or so! The flies have no chance!
First class seller
First class seller. Great range, excellent service and very accommodating in assisting the customer to ensure they get advice and support to meet their Sarracenia needs. Gary helped to determine what were the ideal species and varieties for my outdoor project. Thank you.
June 20, 2024
Unprompted review
Reply from Sarracenia House
Thanks for the great review, Ian. Please update me on the pond later in the year!
Great plants and service
Parcel arrived quickly and was well packaged. Looks a good sized root with quite a few immature pitchers - can't wait to see how these will mature. Thank you, Gary. The personal note was really nice. Do you have any open days?
June 3, 2024
Reply from Sarracenia House
Thanks, Margaret, it's a nice one so I think you'll like it. No plans to do any open days but maybe something for the future!
Reply from Sarracenia House
Thank you Marc, wet pots of plants aren't the easiest to pack but so far the method is working!
Reply from Sarracenia House
Thanks, Ian, glad to hear that the plants arrived safely!
Top seller with great products
Great place to buy venus fly traps and the plants are well packaged.
April 21, 2024
Reply from Sarracenia House
Thanks, David for your review. They're not the easiest plants to pack but so far so good!
Prompt and helpful
April 2, 2024
Reply from Sarracenia House
Thank you, Warren. Give us a shout if you need any help with anything else!
Great service
Great service. Really well packed and quick delivery. Thanks Gary
February 22, 2024
Unprompted review
Reply from Sarracenia House
Thanks, Paul, much appreciated!
Excellent service from Sarracenia House
Good communication throughout. Plants were packed carefully and arrived in good condition. Was really impressed by the quality of the rhizomes. Will certainly use Sarracenia House again.
March 8, 2024
Unprompted review
Reply from Sarracenia House
Thanks for taking the time to leave a review, Matthew. Glad you like the plants!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.