Sarwa Reviews 

206
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and advisors for being highly knowledgeable and professional, providing clear insights and effectively answering questions. Many also appreciate their friendly and personable approach, which fosters a supportive environment and makes interactions feel like a genuine conversation. The platform itself is frequently highlighted for its trustworthiness and user-friendliness, making investment management simple and accessible for customers. Reviewers value the overall ease of use, noting the clean interface and the ability to manage investments efficiently, even for beginners.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their knowledge, professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and professionalism... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a trustworthy platform... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Session with Faisal went great & smooth. He is informative, gave me good insights on my portfolio & answered my questions.

Rated 5 out of 5 stars

A very pleasant and fun experience! It is actually such a good idea to give us, the customers, the opportunity to ask questions and connect with the team. Makes it feel more like a community and less... See more

Rated 5 out of 5 stars

It was really nice to speak with Faisal. He is really an amazing professional with knowledge and confidence on the current issues and future growth strategies. I have a very good experience with Sarwa... See more

Rated 5 out of 5 stars

Sarwa is great and not only for the financial instruments.. They make you feel like part of the family. Personalised touches and 24/7 availability make Sarwa a great company to work with. If that wasn... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Institution

Written by the company

Sarwa is a leading investing and money management platform on a mission to help everyone put their money to work. The one-stop app offers hands-off auto-investing with Sarwa Invest, a do-it-yourself trading of stocks, ETFs, and crypto with Sarwa Trade, as well as a high-yield cash account with Sarwa Save. Sarwa makes investing easy and affordable by using technology to drive down costs. The platform offers a simple user experience with no complicated financial jargon. The company is led by a team of financial and technology experts and is backed by top regional and international funds. Sarwa is regulated by the ADGM Financial Services Regulatory Authority.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

206 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(206)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The app free and a lot I was trying to…

The app freez and a lot, I was trying to make a fund but couldn’t because it keep loading and trading has so may issue

This will be a big problem and I can’t trust doing any kind of trade or funding here

April 20, 2022
Unprompted review
Sarwa logo

Reply from Sarwa

Hi Mudar, thank you for reaching out.
Can you please get in touch with our customer excellence team via email at hello@sarwa.co or WhatsApp at +971 50 415 1476 so we can have a look at this and help you better?
Thank you

Rated 1 out of 5 stars

Very worst app

Very worst app, if you give withdrawal order again you cannot give the withdrawal order until the former is processed.The withdrawal amount will shows zero until the 1st withdrawal processed. It will take minimum 5 days to process. The customer service is poor and does not anything to message apologize for the inconvenience 😔. Also, if you cancel the withdrawal, it will take long time to show in your account, has to improve a lot technically

April 9, 2022
Unprompted review
Sarwa logo

Reply from Sarwa

Hi Shameem,
Thank you for your feedback. Please note that you are able to make multiple withdrawals at the same time and if you make a recent sell trade, it requires two international business days (Monday-Friday) for the cash to settle in your account before you are able to withdraw it. As per the records, your canceled withdrawal wasn't deducted from your account and therefore is still available in your account. Our team has reached out to you to coordinate a follow-up call regarding this matter.
Thank you

Rated 3 out of 5 stars

CONSIDER OTHER OPTIONS

The support team never helps

March 9, 2022
Unprompted review
Sarwa logo

Reply from Sarwa

Hi Alaa, thank you for your review.
We're sorry to hear that, could you kindly email us at hello@sarwa.co the details about the issue and we will assist you as soon as possible.
Thank you

Rated 5 out of 5 stars

Sarwa is a hidden gem

Sarwa is a hidden gem for anyone looking to invest out of the GCC. Very honest, very smooth and simple to use platform.

They invest for you or you can invest yourself.

Great support team with a bright future.

January 27, 2022
Unprompted review
Sarwa logo

Reply from Sarwa

Hi A Halla, we're glad to hear that our services and products live up to your expectations and we're constantly working towards enhancing the service day by day.
Have a good one

Rated 5 out of 5 stars

Very straight forward

Very straight forward, transparent experience so far and the platform works well. I've been able to withdraw without any problem or lock-in which is great, and customer service was really helpful (thank you for going the extra mile Sara!). Would be good to have more notifications with market movements for the Trade app, but otherwise recommended investment platform.

January 27, 2022
Unprompted review
Sarwa logo

Reply from Sarwa

Hi Joseph, we are happy to hear that the service and product live up to your expectation, trust that the team is working tirelessly to provide excellent services and support to our clients.
Once again, thank you for your review.

Rated 5 out of 5 stars

Amazing experience using Sarwa

Amazing experience using Sarwa. I have used both their invest and trade product and it the best investing platform I've used so far.

Extremely happy with my returns, and the customer support and advisor staff is super responsive and very helpful.

Would very highly recommend to anyone looking for a passive investing platform and/or to actively trade.

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Very positive experience so far

Very positive experience so far. I can easily deposit, invest and withdraw my funds when needed.

January 26, 2022
Unprompted review
Sarwa logo

Reply from Sarwa

Hi Zein, firstly we would like to extend our gratitude.
Here at Sarwa, we focus on our client's needs and ambitions, therefore, we are working around the clock to provide you with the services and support that live up to your standards.
Once again, thank you for sharing your review.

Rated 5 out of 5 stars

GREAT platform

GREAT platform, with supportive and professional employees. Started investing with them this month and it can't be easier.
You can get started with as minimum as $5, you can also get an extra $50 if you use the following code 'YAMAN'

August 26, 2021
Unprompted review
Rated 4 out of 5 stars

A well balanced robo advisory

Well, this is a decent place to invest with minimal fees. There are minimum fund requirements if you try to invest in US stocks or ETFs if you try from UAE. If you are currently in UAE and want to invest without much of a hassle, this is the place you can try it.
If you are thinking of investing small regular amounts more like a SIP then try this platform.
you can use my referral code while signing up so both of us can benefit.

My Referal code is PHILIP2719

June 7, 2021
Rated 1 out of 5 stars

Disappointed and dissatisfied

The only benefit I used to get from SARWA was the referral bonus they used to give us whenever anyone use our referral code. With this hope, I invited 51 people in total. Out of it, 14 people funded. I got 11 people referral bonus.

Now recently they changed their policy that we will get only 5 funded people bonus in a year.

Then when I checked my referral page I can't see the people registered and funded through me. My effort became a waste honestly. I am disappointed. What should I say telI, my friends and relatives, now? I need to explain to everyone about the new policy. I was an active user from the beginning and even deposited some cash. I assume sarwa might have got enough people through reference so they changed their referral policy. I used to give a good review about it only because of the bonus they gave. Even recently some people registered and funded via my referral code. I even got an email from SARWA that I would get the promised $50. But now my referral list is empty.
I will tell the same to the 51 people registered through me.
I am editing the good review which I gave a couple of months ago and giving one a star.

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Sarwa is just amazing

Sarwa is just amazing. If you are thinking of investing but do not have any financial knowledge, I recommend you to get involved with Sarwa. They have absolutely the best customer service and support you could ever imagine. I myself have been able to make money by just sitting at home via Sarwa.

September 10, 2019
Unprompted review
Rated 5 out of 5 stars

Best customer support I've ever seen in…

Best customer support I've ever seen in my life.

I looked around everywhere in the market, and Sarwa was the only "robo-advisor" to bring in a human element.

They even let you visit their office and will answer you with any question you have.

June 16, 2019
Unprompted review
Rated 5 out of 5 stars

The team has created something that is…

The team has created something that is very accessible and therefore easy for me as a user to set up. Sarwas platform is straight forward and shows my returns on each asset clearly. The response time from the team is quick which in the region can sometimes be lacking. Lastly, in comparison to traditional wealth advisors, I understand the fees and costs which means when I see my returns, those are my actual returns with no hidden charges.

June 9, 2019
Unprompted review

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