Session with Faisal went great & smooth. He is informative, gave me good insights on my portfolio & answered my questions.
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Review summary
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What people talk about most
Reviews shaping this summary
A very pleasant and fun experience! It is actually such a good idea to give us, the customers, the opportunity to ask questions and connect with the team. Makes it feel more like a community and less... See more
It was really nice to speak with Faisal. He is really an amazing professional with knowledge and confidence on the current issues and future growth strategies. I have a very good experience with Sarwa... See more
Sarwa is great and not only for the financial instruments.. They make you feel like part of the family. Personalised touches and 24/7 availability make Sarwa a great company to work with. If that wasn... See more
Company details
Written by the company
Sarwa is a leading investing and money management platform on a mission to help everyone put their money to work. The one-stop app offers hands-off auto-investing with Sarwa Invest, a do-it-yourself trading of stocks, ETFs, and crypto with Sarwa Trade, as well as a high-yield cash account with Sarwa Save. Sarwa makes investing easy and affordable by using technology to drive down costs. The platform offers a simple user experience with no complicated financial jargon. The company is led by a team of financial and technology experts and is backed by top regional and international funds. Sarwa is regulated by the ADGM Financial Services Regulatory Authority.
Contact info
FinTech Hive, Dubai International Financial Centre , Dubai, U.A.E.
- +971 4 512 6219
- hello@sarwa.co
- sarwa.co
4.7
Excellent
206 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Hello everyone after seeing all of your…
Hello everyone after seeing all of your reviews i'm a bit confused. About this app, i started using or trading with this app. Is it safe ? Funding your account way back is actually a problem? What you guys say should i stop trading with this app or should i continue using this platform.
July 22, 2023
Unprompted review
Reply from Sarwa
Hello Faraz, we understand why you might be confused and we are here to help address any concerns. With regard to security, Sarwa adheres to the highest standard of compliance and is regularly audited. You can read more about our security on this page https://www.sarwa.co/security.
Sarwa Digital Wealth (Capital) Limited is regulated by the Financial Services Regulatory Authority (FSRA) as a Category 3C entity in the ADGM. Sarwa X, Sarwa Crypto, Sarwa Trade, and Sarwa Save are all products offered through Sarwa Digital Wealth (Capital) Limited.
With regard to funding, we had faced some delays recently with some of our clients and this was due to operational issues faced by our banking partners ENBD. On normal days, it takes 2-3 business days for local transfers. Rest assured, we are actively working with Emirates NBD to resolve the matter as quickly as possible and we are committed to providing the best service possible as always.
My issue was resolved by Sarwa
There was a slight delay in receiving funds due to some name difference between Sarwa and my bank account. However, Sarwa resolved the issue. I would recommend others to pay by debit card even though there's an additional fees if you want the funds in your account immediately. Otherwise, better to transfer from your bank account if you are planning to invest a large amount. I recommend Sarwa to everyone who has patience in the trading journey.
July 14, 2023
Unprompted review
Reply from Sarwa
Hello Sanjaya, we highly appreciate your patience in this process and we do sincerely apologize for the inconvenience. We hope you have a great investment journey with us moving forward :)
It was very clear
It was very clear, Faysal was very kind and took the time to explain and to answer all my questions
He showed good knowledge and explain in very clear steps and easy concepts all what I couldn’t understand
July 20, 2023
Unprompted review
Reply from Sarwa
Hello! Thank you for the feedback, we are happy to be helping in your financial journey :)
Helpful and approachable
Helpful and approachable. Answered all of our questions.
July 20, 2023
Unprompted review
Reply from Sarwa
Hi Candice, thank you for the feedback, hope you have a great investment journey :)
Still not reflected my deposit amount on my dashboard
This is a very bad thing. I transferred the money from my bank account to Sarwa's account ten days ago. At that time the US stock I wanted to buy was available at a very low price and now its price has increased by 40$. Perhaps choosing Sarwa was my biggest mistake. Thank God that I did this amount just to test and I already knew that Sarwa isn't a good platform for trading.
July 15, 2023
Unprompted review
Reply from Sarwa
Hello Amrik, we sincerely apologize for the inconvenience and we understand your frustration. Your deposit was completed and reflected in your account on the 20th of July, this was an unexpected delay, and we hope this does not affect your Sarwa experience moving forward. The standard deposit timeline we hold ourselves to is 2-3 business days. Rest assured Sarwa is committed to providing the best service possible.
Good call and got all the information I…
Good call and got all the information I needed to help me on my investing journey.
July 19, 2023
Unprompted review
Reply from Sarwa
Hello Calum, we're so happy to hear you had a great experience on your call and we are glad to be part of your investment journey!
Terrible communication
They have non-existent communication methods. I have been trying to get in touch with someone for over a week with no response. They do not offer a phone number and do not respond over their whatsapp, email and website form. If I do not hear back over the next day, I will be pulling all of my money and investing else where.
July 17, 2023
Unprompted review
Reply from Sarwa
Hello Matty, we apologize for the inconvenience this has caused you. Our team has let us know that they have been in touch with you regarding your issue. We have been seeing unusual due to high demand, and we are experiencing a higher volume of messages that is creating delays in responses. We are working hard on resolving this issue. We hope this does not affect your Sarwa experience moving forward.
Intro Call with wealth advisor
I had an informative call with Amen who walked me through investing 101, which was perfect for me as a beginner. He was attentive, friendly and approachable. Thank you!
July 13, 2023
Unprompted review
Reply from Sarwa
Hello! We're so happy to hear you had a wonderful experience with Amen, he's amazing :)
Very Professional Client Services
I have been dealing with Sarwa for the last few months and I would definitely give them 5 stars for the client services.
My contact person is Faisal Abdulshakour. He is very professional and helpful. Provides genuine advice and always walks the extra mile with every request! :)
The platform itself though has a lot of room for improvement.
I am looking forward to keep my cooperation with Sarwa and I highly recommend them.
Regards,
July 11, 2023
Unprompted review
Reply from Sarwa
Hi Samir! We're so happy that you are enjoying the experience. We really appreciate the feedback and thank you for the review :)
Having worst Experience I tried to open…
Having worst Experience I tried to open an account since last month it’s Pending I tried to talk with support team only get an reply we already send you email about your Missing documents I never get mail They are lying
Just imagine about withdrawals Not recommended to invest your hard earned on this App and don’t need to give me reply to your what’s app and Emails support I already done and got no reply from Since last month
Wolf in sheep Cloths
July 11, 2023
Unprompted review
Reply from Sarwa
Hello, we are sad to hear you have had this experience with us, unfortunately as you are aware our team rejected your account, the reasons have been communicated directly to you.
Our customer support team discussed the details of this case with you. As you know, an email requesting the missing documents was sent to you as soon as you submitted your application and prior to the incident. With regard to the delay in feedback, we have been seeing a high demand in applications creating some delays in responses. The team is working hard to keep delivering on the high standards that we hold ourselves against.
Amen was so friendly
Amen was so friendly, professional and helpful!! So glad to have met him!
July 10, 2023
Unprompted review
Reply from Sarwa
Hi Ayman, we're so glad to hear that! And we're so thrilled you had a wonderful experience with Amen, he's the best :)
Where is my money? No response from Sarwa for 3 weeks!
I transferred a large sum of money to my Sarwa account more than 3 weeks ago. It still has not arrived? I am so frustrated with Sarwa customer service - the only way to contact them is a generic whatsapp number, support email account, or their online form. Over the past three weeks I have sent more than 100 individual requests via these three methods and I still don't know where my money is. I cannot underscore enough how frustrated I am with their service. I would NOT recommend this company!
July 3, 2023
Unprompted review
Reply from Sarwa
Hi Brian, we sincerely apologise for the frustration caused during this process and we understand that you’re feeling angry. Please know that we sent you an email yesterday confirming the successful transfer of your deposit, which should reflect on your account today. We understand that when it comes to our money, delays such as this may amplify our worries or fears - which is understandable. Our records show that the transaction was made on the 23, right before the official public holiday of Eid. The Eid holiday was one of the factors that contributed to the delay, and our customer excellence team is doing everything in their power to respond to the high volume of messages we have received during this time. Know that each person’s individual experience with us matters, and that we’re doing everything in our power to respond and solve issues that may arise, and to avoid any such situations later. For future reference, you can check our deposit timelines here: https://help.sarwa.co/hc/en-us/articles/9634930843677-Deposit-Timeline
Sarwa is a very worst app..
Sarwa is a very worst app... You will not withdraw your amount easily... Whatever you do for withdrawal they come with one concern. Their service is poor. They are just cheating with our money. Once you put your money forget about your money
June 17, 2023
Unprompted review
Reply from Sarwa
Hi Ajah, we're so sorry to hear about your experience. Can you please share your details with hello@sarwa.co or WhatsApp us at +971 50 415 1476? This way we can look into what has been happening with your account.
Terrible experience
I’ve been a customer of Sarwa for many years but had to close my account recently because I had a highly unpleasant experience, which has left me thoroughly disappointed and frustrated. Not only did they restrict my trading account without any prior notice, but they also failed to respond to my complaint, adding insult to injury.
The sudden restriction on my account came as a shock, and I was left in the dark about why the account restriction was not communicated to me. Instead they told me that I closed the account myself and refused to call me to discuss the situation. Sarwa provided no proper explanation regarding the account restriction, which severely impacted my ability to manage my investments effectively. This lack of transparency is completely unacceptable from a financial institution that claims to prioritize customer satisfaction.
Furthermore, the complete lack of support from Sarwa when I reached out to address my concerns was utterly disappointing. I made several attempts to contact their customer service department, but received no clear response aside from the fact that restriction was placed because of their broker’s rules. It is alarming and deeply concerning that they showed such disregard for my issue and failed to provide any support or clarification.
As a customer, I expect clear communication, prompt responses, and a proactive approach from any reputable investment company. Regrettably, Sarwa fell far short of meeting these basic expectations, leaving me feeling ignored, frustrated, and disheartened.
Based on my experience, I cannot recommend Sarwa to anyone seeking reliable and responsive investment services. Their lack of transparency, account restrictions without notice, and complete disregard for customer complaints reflect a deeply troubling level of incompetence and indifference towards their clients’ needs. I strongly advise others to consider alternative investment options that prioritize customer service and communication.
May 25, 2023
Unprompted review
Reply from Sarwa
Hi Vlad,
We sincerely apologize for the inconvenience caused and understand your frustration.
We take our customers' satisfaction very seriously and we do not disregard any of our clients' concerns. We understand that you expected prompt responses, however our customer support team are experiencing a high number of requests and are working hard to get back to everyone as quickly as possible. Our customer excellence team has gotten back to you last week with a detailed explanation of the situation.
Do let us know if there is anything else we can do for you.
Once again, we apologize for the experience you had. We truly appreciate your understanding and patience in this matter.
Not available in the UK also you can't…
Very good trading app and also great support. 5 🌟
December 15, 2022
Unprompted review
Reply from Sarwa
Hi Abdul, actually we are available in the UK, and in on our trading platform there is an ETF (UAE) that has exposure to the some of the biggest UAE-based companies like Etisalat, Emaar properties, Emirates NBD, and so much more! Please reconsider looking into this if you'd like, and please reach out to our customer excellence team if you need further assistance.
50USD for Beneficiary addition!
I remember when creating my sarwa account I gave details about my beneficiary. But in the app now I see there is no beneficiary linked to my account, to add a beneficiary I need to pay USD 49.99.
I don't this is fair. It basically conveys to me that if something happens to me then Sarwa is going it makes it difficult or impossible for my family to get access to my funds because I am not interested in paying the 50 USD fee.
Sarwa is no longer the low cost-friendly investment app. I am not doing any more investments in their platform and looking forward to taking my money out when the market improves.
November 1, 2022
Unprompted review
Reply from Sarwa
Hi Naga, we appreciate you expressing your views. We are happy to clarify on this.
In regards to the USD 49.99, we definitely are not trying to make it more difficult for you to be able to provide your family with access to funds. To clarify, we never in the past have collected any beneficiary information as it wasn't a possibility.
We actually wanted to make it easier with launching this feature, as it would avoid you having to go through the UAE courts to have this resolved. That process would have much higher costs, so we do believe it is fair and much cheaper alternative.
We still believe in making investing accessible to all at a low cost, and we will to continue to do so. Please feel free to reach out to hello@sarwa.co if we can provide any further clarity on the matter.
Sarwa is a friendly platform
Sarwa is a friendly platform. But the limitation is that it is not offering Sarwa trade on the windows platform (only on mobiles)
November 1, 2022
Unprompted review
Reply from Sarwa
Hi Dale, thank you for the review!
This is definitely a feature that is on our radar. We hope to incorporate it in the future as we continue to grow and improve our platform!
Sarwa is amazing
The app is easy to use and the different product offering is amazing and they have a great customer support. I can trade and invest at the same time .. so I can build my portfolio in one place.
October 20, 2022
Unprompted review
Reply from Sarwa
Hi Musaed. Thank you for the 5-star review! We are glad to hear you are enjoying your experience with Sarwa. We are here to support you along your investing journey :)
They are scam
I tried sending money through wise but it didn't appear on my account. Contacted customer service and gave them the documents but no response
May 8, 2022
Unprompted review
Reply from Sarwa
Hi Ahmed, please accept our sincere apology for the delay.
As per the records, our team replied to you on this matter and the issue was resolved, if you have any other questions or need help, kindly don't hesitate to reach out to our customer excellence team via Email and WhatsApp and they will assist you.
Thank you
I have been trying to get a refund of…
I have been trying to get a refund of my invested money since more than 3 months to no avail. Nice to see your portfolio growing until you decide to withdraw your money. Good luck for that!
April 26, 2022
Unprompted review
Reply from Sarwa
Hi Karim, we are sorry to hear that your experience was not up to your expectations. It’s absolutely normal for markets to fluctuate, and correspondingly your portfolio will do so as well as you are invested in the financial markets.
At Sarwa, we offer different products based on an investor’s preference. With Sarwa Invest, it is a long-term passive approach to investing, where you will be investing in a diversified portfolio. However, if you’d like the flexibility to construct your own portfolio and choose your own funds, you can use Sarwa Trade, which is a zero commission trading platform where you can buy and sell U.S. stocks and ETFs, and zero transfer fees if you have a UAE bank account.
As for the issues you’re facing in withdrawals from Sarwa Classic, we understand your frustration. Unfortunately, the security measures placed by IBKR does not allow us to create these withdrawals on your behalf. Per our records, it has been noted that our representatives from the customer excellence team have already reached out to you and shared IBKR contact information to help with your withdrawal. If you require any further assistance, please do not hesitate to contact us via email at hello@sarwa.co and we will do our best to help support you.
Thank you
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