Wandsworth Sash Windows Reviews 

498
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship of the custom sash windows and front doors, noting they fit seamlessly into period properties while maintaining traditional styles. Consumers also appreciate the professional installation teams who arrive on time, work quietly, protect household furniture, and leave homes wonderfully clean. However, some reviewers were not happy with communication gaps and frustrating delays when trying to resolve faulty glass replacements and incomplete jobs. A few other people also felt that the customer service response times were unacceptable, leaving them disappointed with the overall aftercare experience.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the team is professional, tidy, and... See more

Staff

People report positive experiences with staff, praising the team for being consistently professional,... See more

Quality

Reviewers mention positive feedback about quality, praising the superb craftsmanship and superior materials... See more

Product

Customers report positive experiences with the product, expressing great satisfaction with the high quality... See more

Customer service

Clients share positive opinions on customer service, highlighting great communication and friendly staff from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a new set of French doors installed by WSW and they’ve completely lifted our living space. The craftsmanship is beautiful, solid, smooth, and finished in a perfect satin tone that matches our i... See more

Company replied

Rated 5 out of 5 stars

We had a complete new set of sash windows fitted throughout our top floor flat and they look brilliant. The quality of the joinery is exceptional, proper traditional styling but double-glazed for comf... See more

Company replied

Rated 5 out of 5 stars

We had several sash windows replaced and overhauled, and the result is fantastic. The team from Wandsworth Sash Windows handled everything carefully — they even helped with planning advice. The fini... See more

Company replied

Rated 5 out of 5 stars

Wandsworth Sash Windows fitted a new front door for us and it looks amazing. From the first quote with Sean to the installation, everything went smoothly. The fitters were polite, careful, and really... See more

Company replied


Company details

  1. Window Installation Service
  2. Door Manufacturer
  3. Door Shop
  4. Door Supplier
  5. Joiner

Written by the company

At Wandsworth Sash Windows, we began life solely supplying sash windows in the South West London area. We have since expanded to cover the whole of London and the home counties, supplying casement windows, front doors, French doors, bi-folding doors and much more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

498 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(498)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Expert joinery

I needed help with quite a bit of complicated joinery. It was a job at the rear of my house where a window and door are all within the same frame and all come as one. I contacted a number of different companies but no-one wanted to touch it apart from WSW. I was nervous with how the project would go because it is such a unique item. The end result was absolutely wonderful. Thoroughly impressed and very pleased.

August 12, 2022
Rated 5 out of 5 stars

Great service and high quality work!

We are incredibly pleased with the new windows and door, the team is so professional and they were very helpful. We would not hesitate to recommend and we will definitely be appointing them for future works.

August 10, 2022
Rated 5 out of 5 stars

Affable group to do business with!

There is non of the salesy type pushy stuff from WSW. They gave me a quote and pretty much left me to it. I had a few questions which they always helped with. I made the decision to go with them and I was not disappointed. I am really happy with my new sash windows.

August 10, 2022
Rated 5 out of 5 stars

Very pleased with the overall service

Very pleased with the overall service. I was amazed by how little disruption I had when I had my sashes replaced. The room the fitter worked in was always completed by the end of the same day meaning it was easy to manage around them. Thank you so much.

August 10, 2022
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. No hard sell at initial visit. Excellent communication during manufacture and up to delivery. Fitters on site helpful tidy and came across as really caring about the job. Finally the windows are unbelievable

August 7, 2022
Rated 5 out of 5 stars

The guys at WSW really seem to care…

The guys at WSW really seem to care about the quality of their work and the advice they provide. I was worried that the surveyor would be pushy but this was not the case whatsoever. Paul is very knowledgeable and very honest. The installation staff are friendly and keep things very tidy. Many thanks.

August 4, 2022
Rated 5 out of 5 stars

GREAT JOB

We had timber wrap round shop front windows fitted by Wandsworth Sash Windows. It was hard to find a reputable company who would offer this service because it was quite a unique job.

Very happy we went with WSW. They described everything to me clearly over a number of visits and via email. Their staff in the office are very helpful and efficient. The fitters were friendly and easy to work with listening to any queries or snags I had. The company has quite a long wait time but it is worth it.

August 3, 2022
Rated 5 out of 5 stars

The repairs were quoted to me very…

The repairs were quoted to me very quickly which I was impressed with. After I decided to proceed the work was booked in and completed very soon. Although it was a relatively small job. Just 2 windows. The work was done perfectly and just what I was looking for. Great company to deal with is Wandsworth sash windows thank you.

July 29, 2022
Rated 5 out of 5 stars

Excellent Work

I am so happy with the service I have received from the initial measuring of the windows to the fitting . I was always kept informed the windows look amazing ,

July 26, 2022
Rated 5 out of 5 stars

I would highly recommend Wandsworth Sash Windows

Wandsworth Sash Windows were professional and efficient from start to finish, I would definitely recommend them. The communication throughout the quoting and delivery period was very good and the team who installed were polite, clean and tidy and very reliable. I am very happy with the end result.

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

8 Double glazed timber sash windows and frames

- 8 x Timber double glazed sash windows and frames

I got quotes from 9 window companies and visited the showrooms / workshops of 3 to see the quality of their work and ask questions - WSW being the best.

Pre-works very good, communicate, friendly and knowledgable. I had a tonne of questions about glass thicknesses, gas fill, acoustic glass etc which they answered and explained well.

They had quite a long lead time which was explained at the start and similar to a lot of other window companies I spoke to.

When we got closer to the work date I reached out to them and they tried to move the install date back by 6 weeks. The lack of communication here and sudden date change was very frustrating - something they could definitely improve on. Eventually they moved the install closer to the original date (2 weeks late instead of 6).

The installers were brilliant, arriving slightly late the first day (understandable in central London traffic) but bang on time every other. They were friendly, answered all my questions and did a great job. There were a couple of tiny snags (chipped paint etc) I found during the install but they fixed them all by the following day. The final finish is perfect.

Overall I'm very pleased I chose to go with WSW. I would probably give them 4.5* if I could due to the communication wobble / install date change, but will definitely use them again for any future projects.

July 21, 2022

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