Wandsworth Sash Windows Reviews 

498
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship of the windows and doors, noting that the final results completely transform their homes. People also mention the polite and professional fitting teams who protect property, work quietly, and leave spaces tidy. Consumers appreciate the clear communication and prompt responses provided throughout the installation process. Some reviewers were not happy with delays in resolving post-installation issues and communicating about fixes. A few individuals experienced frustrating communication breakdowns and prolonged timeframes when waiting for repairs or replacement glass.

What people talk about most

Service

Clients share positive opinions on service, highlighting the professional and communicative team throughout... See more

Staff

Reviewers highlight positive aspects of staff, praising the team for being consistently professional, polite,... See more

Quality

Customers had positive experiences with quality, highlighting superb craftsmanship and superior materials.... See more

Product

Reviewers mention positive feedback about product, expressing delight with the exceptional quality and... See more

Customer service

People report positive experiences with customer service, noting great communication throughout the process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a new set of French doors installed by WSW and they’ve completely lifted our living space. The craftsmanship is beautiful, solid, smooth, and finished in a perfect satin tone that matches our i... See more

Company replied

Rated 5 out of 5 stars

We had a complete new set of sash windows fitted throughout our top floor flat and they look brilliant. The quality of the joinery is exceptional, proper traditional styling but double-glazed for comf... See more

Company replied

Rated 5 out of 5 stars

We had several sash windows replaced and overhauled, and the result is fantastic. The team from Wandsworth Sash Windows handled everything carefully — they even helped with planning advice. The fini... See more

Company replied

Rated 5 out of 5 stars

Wandsworth Sash Windows fitted a new front door for us and it looks amazing. From the first quote with Sean to the installation, everything went smoothly. The fitters were polite, careful, and really... See more

Company replied


Company details

  1. Window Installation Service
  2. Door Manufacturer
  3. Door Shop
  4. Door Supplier
  5. Joiner

Written by the company

At Wandsworth Sash Windows, we began life solely supplying sash windows in the South West London area. We have since expanded to cover the whole of London and the home counties, supplying casement windows, front doors, French doors, bi-folding doors and much more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(498)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Your guys did a really very good job…

Your guys did a really very good job today. It was quite a complicated process to fit the windows into our slightly crooked top floor box frames.
The new windows move very well and already we can notice the soundproofing effect. They worked solidly from 9 or before to around 6 and cleared up very thoroughly afterwards. They noticed that the lock mechanism supplied was too big for the frame and have arranged for smaller ones to be fitted. Measuring visits were efficient, time frames accurate, all questions answered and helpful flexibility about arranging date for the fitting of the windows.

June 22, 2023
Wandsworth Sash Windows logo

Reply from Wandsworth Sash Windows

Thank you for your kind words Alexandra. We're delighted to hear that our team's hard work and attention to detail met your expectations. Your satisfaction is our priority, and we appreciate your positive feedback.

Rated 5 out of 5 stars

The men who were on site at our house…

The men who were on site at our house all week were extremely efficient and courteous. They left the house tidy each day and the entire week passed with minimum disruption despite the fact we were having windows replaced from top to bottom. The windows are excellent - exactly as we had asked for in terms of the different internal colours to match the paintwork in different rooms and the sashes all run beautifully smoothly. I would unhesitatingly recommend them

June 19, 2023
Rated 5 out of 5 stars

I'm so happy with my beautiful new…

I'm so happy with my beautiful new double glazed timber sash windows! They are definitely now the most beautiful windows on my street. I previously had the original timber sash windows which were also very beautiful. But they were single glazed, drafty and unfortunately rotten in places. I was so nervous that the new ones would look new and out of place, but very thankfully they look exactly the same as the old ones both inside and out (without the rot and flaked off paint). I'm really happy with everything and the installation team were great too.

May 16, 2023
Rated 5 out of 5 stars

Wandsworth Sash Windows came to repair our sashes…

Wandsworth Sash Windows came to repairs some of our sash windows where the cords had gone and the weights were stuck. They were very efficient and tidy, replacing the cords and beads and providing new brass fittings. Great to see the old timber sashes repaired and upgraded with brushes and seals to deal with draughts.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service and excellent work!

I can not recommend Charlie and the team at Wandsworth Sash Windows more highly! They did an incredible job, were so thoughtful and considerate and went above and beyond to make sure the job was done really well. They were also brilliant with all the chaos of coming into a home full of children and dogs so. If I have any more window issues they will be the only people I call highly highly recommend!!!

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Fast and great service from Wandsworth…

Fast and great service from Wandsworth Sash Windows. I am glad I decided to hire WSW and I am delighted with my repair. Jo removed the staff beadings and proceeded to change the cords. He attached the weights to it and put everything back in place. Finally he did the finishing touch with caulk. I will definitely reach out to them again in the future if I need more window repairs:) jo also kindly took the time to examine the other windows and balcony doors. He gave me some good recommendations on where and what I could do to repair some other fixtures with a hinge system, which I had trouble with this for a while now.
All and all a brilliant experience at an affordable price.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company.

From the beginning of our dealings until the very end, I have nothing but good words to say.

Extremely happy and would highly recommend

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely impressed.

I recently hired this company to replace a faulty window in my home, and I couldn't be happier with the service provided. The team was prompt, professional, and highly skilled, and they completed the job quickly and efficiently.

Overall, I was extremely impressed with the level of expertise and attention to detail displayed by this company, and I would highly recommend them to anyone in need of window repair or replacement services.

May 8, 2023
Unprompted review
Rated 5 out of 5 stars

We love our new windows…

We replaced six of the sash windows in our home. From the initial measurements to the final fitting the service was professional and to a high standard, we did however have a long lead time between ordering and the arrival of the windows.
The fitters went over and above to make sure everything ran smoothly and the windows were fitted to a high standard. We are so happy with the finished product and will be reaching out again for the remaining ones! We love our newly fitted double glazed windows, they have elicited lots of comments from neighbours and the difference in heat loss versus before is noticeable.

March 21, 2023
Rated 5 out of 5 stars

Super Sash

We had our sash windows replaced a while ago by Wandsworth Sash Windows and they did a good job for us. The quality of the double glazed windows has proven to be great and have helped us keep the house warm over the winter as energy prices rose.

April 27, 2022
Unprompted review
Rated 5 out of 5 stars

Great product

The guys that came to fit the windows were really polite and tidy. The windows themselves look great!

April 20, 2023
Rated 5 out of 5 stars

Would recommend, good experience

From initial enquiry through to fitting, the guys at WSW were very good and we'd definitely recommend. Long lead times are just par for the course for any building-related projects at the moment, especially bespoke joinery - we had two surveys to get accurate measurements in November and then the window was fitted in a single day in early April, but we're very happy with the end result. There's good attention to detail, and the communications are helpful, concise and polite.

April 16, 2023
Rated 5 out of 5 stars

I had 5 windows replaced by WSW

I had 5 windows replaced by WSW. 4 windows were sash windows (3 in a bay) and 1 large casement window. The fitters were very considerate and polite – they were actually enjoyable to have around unlike other experiences I have had in the past. The service throughout has been great and it seems like everyone in the team works hard. I am very appreciative and thankful.

April 13, 2023
Unprompted review
Rated 5 out of 5 stars

We had a great experience with the team…

We had a great experience with the team at WSW/Parsons Joinery. Their surveyor took time to discuss options with us without any sales pressure. Communication was easy during the manufacturing process and the installation team did an excellent and careful job of installing our two new timber casement windows around our freshly pointed brickwork. Appreciated the clean and tidy installation and a fantastic end product - we’ve had a lot of compliments from neighbours. Would recommend WSW for anyone looking at timber windows.

April 13, 2023
Rated 1 out of 5 stars

Avoid at all costs

They have replaced an outward opening door with an inward opening door that included unauthorised removal of my skirting, and has resulted in reduced access to my flat. They are blaming me for this, as they wrote the words "open in" in tiny letters on one of the drawings and that was supposed to alert me to the fact they were going to install something completely different to what I had asked for. No mention anywhere of the proposed removal of skirting which has left the entrance looking uneven and ugly. Avoid at all costs.

They have now responded accusing me of shouting at them, which is nonsense as I wanted them to fix the problem. I have an email sent from them after yesterday's phone call in which they refused to remedy their error because it was in the contract, no mention of me shouting at them or being aggressive, as this is not something that happened. Instead when I told them that their behaviour was shameful their response was to tell me to get legal advice. I have photos of the damage they caused (not addressed in their response) and the tiny mention of the door opening inward but unfortunately cannot upload here (but I have put all of this on my Google review).

April 11, 2023
Unprompted review
Wandsworth Sash Windows logo

Reply from Wandsworth Sash Windows

Thank you for your review Sonia.

We thought it would be best to outline our position on this. We presented you with a quote and a contract which clearly stated that your replacement door would open inwards. This was not in small text or in small print, it was listed as part of the door specification. You signed this document to confirm your acceptance with the specification, and we made a door that opened inwards, exactly as per the contract that was signed. While installation was taking place, you called our office and spoke to one of our team. You shouted and were highly aggressive to one of our team and we therefore decided that we would not assist you with this further as we have completed works as per the contract, and we do not wish to deal any further with you due to the way in which you spoke to our staff.

Our company policy when a misunderstanding like this happens is to do all we reasonably can to resolve the matter, even if we do not feel we are in the wrong and even if it costs us. However, we will never accept rude and abusive behaviour towards our staff.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look