Wandsworth Sash Windows Reviews 

498
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship of the custom sash windows and front doors, noting they fit seamlessly into period properties while maintaining traditional styles. Consumers also appreciate the professional installation teams who arrive on time, work quietly, protect household furniture, and leave homes wonderfully clean. However, some reviewers were not happy with communication gaps and frustrating delays when trying to resolve faulty glass replacements and incomplete jobs. A few other people also felt that the customer service response times were unacceptable, leaving them disappointed with the overall aftercare experience.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the team is professional, tidy, and... See more

Staff

People report positive experiences with staff, praising the team for being consistently professional,... See more

Quality

Reviewers mention positive feedback about quality, praising the superb craftsmanship and superior materials... See more

Product

Customers report positive experiences with the product, expressing great satisfaction with the high quality... See more

Customer service

Clients share positive opinions on customer service, highlighting great communication and friendly staff from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a new set of French doors installed by WSW and they’ve completely lifted our living space. The craftsmanship is beautiful, solid, smooth, and finished in a perfect satin tone that matches our i... See more

Company replied

Rated 5 out of 5 stars

We had a complete new set of sash windows fitted throughout our top floor flat and they look brilliant. The quality of the joinery is exceptional, proper traditional styling but double-glazed for comf... See more

Company replied

Rated 5 out of 5 stars

We had several sash windows replaced and overhauled, and the result is fantastic. The team from Wandsworth Sash Windows handled everything carefully — they even helped with planning advice. The fini... See more

Company replied

Rated 5 out of 5 stars

Wandsworth Sash Windows fitted a new front door for us and it looks amazing. From the first quote with Sean to the installation, everything went smoothly. The fitters were polite, careful, and really... See more

Company replied


Company details

  1. Window Installation Service
  2. Door Manufacturer
  3. Door Shop
  4. Door Supplier
  5. Joiner

Written by the company

At Wandsworth Sash Windows, we began life solely supplying sash windows in the South West London area. We have since expanded to cover the whole of London and the home counties, supplying casement windows, front doors, French doors, bi-folding doors and much more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

498 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(498)

27 reviews in the last 12 months

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Rated 2 out of 5 stars

Bad experience that was solved in the end (eventually)

An 18 month process for 3 sets of sash windows and a set of balcony doors. Communication, finishing, service, survey work and the entire process was painful throughout, endless confusion and bad workmanship. The manufacturing work was very good but installation awful until the end when they eventually provided one of their team that was good at his job. They had a set team of workmen, which were awful and I don't think are working there anymore so were perhaps unfortunate but it's not the customer who should deal with the impact. They did in the end sort everything out and I respect them for that but it was not a good experience.

February 2, 2023
Unprompted review
Wandsworth Sash Windows logo

Reply from Wandsworth Sash Windows

Hello Chris. That is a relatively fair assessment.

We agree that your job did not go as well as we should have done, we apologise for this and we are glad that we could resolve everything for you in the end.

This is a job where we were specifically requested to fit new timber double-glazed sashes into the existing frame. Due to the fact that your windows were replaced by a different company 5 years ago you urged us to replace only the sashes as they were not made well but you believed that the box frames were in a good condition. We were happy to give this a go.

Upon manufacture and then on the day of installation on site our fitters informed us that the existing box frame was not in a good enough condition to be retained. This is our error from the survey visit, we should have insisted to replace the box frames but we were happy to try to see if new sashes only would work for you as this was specifically requested.

We then fully sorted everything out by manufacturing new box frames to go with the new sashes and then completing installation. Looking back at our records the 18 months you refer to indicates the time from which you first contacted us for a quote and not the total manufacture time.

When a client first contacts us we carry out a free site visit, send a quote, discuss the job, finalise the details and conduct a second survey. There is plenty involved which takes time not related to the manufacturing process.

Overall, we have learnt from this instance to improve for the future. We appreciate your feedback.

Rated 5 out of 5 stars

Professional and efficient

WSW was very professional, clear, and gave full information at all times. I appreciated the clarity of the contract, with practical information and opportunities to clarify any questions before committing to the purchase.
The windows were installed quickly and well. All staff was professional and friendly.

February 3, 2023
Rated 5 out of 5 stars

New Sash Windows

Really happy with our new double glazed sash windows. Liam was friendly and professional and left everything really tidy - would recommend!

March 20, 2023
Rated 5 out of 5 stars

Second time and not disappointed

I'm happy to share my review of WSW's recent installation of sash windows in my home. I must say that their communication prior to the window installation was excellent. I was kept informed every step of the way, which gave me confidence that everything was being taken care of.
I was particularly impressed with the workmanship of Ghas, who carried out the installation. The attention to detail and skill level were evident, and the windows were installed to a very high standard. I appreciated the care and professionalism that Ghas displayed throughout the installation process.
Another thing that stood out to me was that the team made sure to leave the place clean between installations. There was no mess left behind, and my home was left in the same condition as it was before they arrived.
Overall, I'm very happy with the work that WSW did, this is the second time we've used this company and I would definitely use them again in the future. The quality of their workmanship and their attention to detail really sets them apart, and I highly recommend them to anyone in need of window installation services. Thank you, WSW, for your excellent work!

March 13, 2023
Unprompted review
Rated 5 out of 5 stars

I would recommend WSW

I would recommend WSW both to overhaul existing sash windows and to renew sash windows. The workmanship is excellent and customer relations is good. The lead time for the new windows was long but we are so pleased with the result - should have done it sooner.

March 13, 2023
Unprompted review
Rated 5 out of 5 stars

I have used WSW for a number of…

I have used WSW for a number of property renovations, including a house in SW6 and SW1 Belgravia. The product is excellent and the after sales service has been extremely reliable and prompt. A great company to use.

January 18, 2023
Unprompted review
Rated 4 out of 5 stars

Great quality but patience may be required

Quality product, expertly fitted. Only gripe was the length of time it took from initial order to eventual installation as the timescales extended beyond initial expectations. That said, they are probably busy for a reason.

March 9, 2023
Rated 5 out of 5 stars

I am very pleased with my new windows

I am very pleased with my new windows. The guys were friendly and polite and did a really good job - the windows look great. They arrived on time, talked me through the process and also left the place clean and tidy. I would definitely recommend them.

March 2, 2023
Rated 5 out of 5 stars

Excellent workmanship

Excellent workmanship , experienced staff, and worth
every single penny spend.
we will definitely use their service again.

Ali Shan
Director
Shan Investment Ltd

February 2, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic workmanship

Fantastic workmanship! Very happy with the service provided. They are customer oriented, and they quote a tremendous value for money. Best investment I have ever made, I highly recommend this company.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service provided

Fantastic service provided by the Wandsworth Sash Windows team. Very efficient process throughout, professional team, well-organised and a fantastic end product. Well worth the wait.

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

James Turner and his team have been a…

James Turner and his team have been a pleasure to work with. From the 1st point of contact on booking in appointments, the transitioning of ordering and installation of windows. Ensuring the process is smooth- 100% customer services!!!

February 17, 2023
Rated 5 out of 5 stars

Excellent Service, Excellent Products

Had new sash windows fitted in my apartment to replace the single glazed ones that were stuck in the frames. WSW were upfront about the turnaround from quote to fitting and were great with communication, especially where unavoidable delays were concerned. The fitters were professional and did an amazing job whilst on-site; I'm really pleased with the end result and love the new windows.

December 21, 2022
Rated 5 out of 5 stars

The windows look great and all went to…

The windows look great and all went to plan. It’s quite an involved process and multiple visits for measurements and several months for the build work. The team are clear upfront and all went to time. They have done really nice, high quality work.

October 26, 2022

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