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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their beautiful design, high quality, and unique appeal, often receiving compliments when using them. The delivery service is frequently highlighted as prompt, quick, and well-packaged, with items arriving safely and sometimes even suitable for gifting. However, some people were dissatisfied with certain product descriptions, noting that an item appeared much smaller in reality than depicted in the picture. Additionally, a few customers experienced issues with product functionality, such as a bag strap being twisted.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised items like purses,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Quality

Consumers find quality to be positive. Many reviewers describe items as lovely, beautiful, and stunning, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely purse just as described. I contacted them through Instagram to ask a question before purchase and got a response within the hour! Product arrived within a few days, beautifully packed it could... See more

Company replied

Rated 5 out of 5 stars

Beautiful hat and expertly made! I love the draw string detail on the inside to adjust the size of the hat and the thin belt detail on the outside. Fab that the hat folds away into a bag too. I recei... See more

Company replied

Rated 5 out of 5 stars

Having seen and tried on The Backless elegant bonnet at an airshow, followed by a country fair, I decided I didn't need yet another hat; I have loads, and I wasn't going on holiday, so I didn't need... See more

Company replied

Rated 5 out of 5 stars

I have a plain, black wool jacket I bought for the autumn but the piece just needed something. I love jewellery that is a little bit different. Even querky. These two brooches worn together just below... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

As an environmentally focused retailer with a desire to support fashion that is sustainable and ethically sourced, we have everything you need to finish off that outfit and help you feel amazing inside and out. Our accessories range is carefully chosen for it's provenance, method and materials of manufacture and their beauty. The result is an eclectic mix of things that you won't find in your average shop and we are always searching for new and exciting adornments to improve our range. We believe that all women should aspire to be beautiful and confident; having the right accessories can really help. We love the Urban dictionary’s definition of Sassy. “possessing the attitude of someone endowed with an ungodly amount of cool”. Add to this a little bit of passion and you have what we would call a "Sassy Spirit".


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful selection of products

Beautiful selection of products. Great customer service. I would happily buy from Sassy Spirit again

December 15, 2020
Sassy Spirit logo

Reply from Sassy Spirit

Michelle, thank you for taking the time to leave a review. Very pleased to hear that you were so happy with your purchase and the service.

Thanks
Clare

Rated 5 out of 5 stars

Brilliant service

Brilliant service!
Delivered straight to my door on a Sunday!

Good service from a local company

December 14, 2020
Sassy Spirit logo

Reply from Sassy Spirit

Rebecca, thank you for taking the time to leave a review, it is very much appreciated.

Clare

Rated 5 out of 5 stars

Very pleased with the scarves.

Very pleased with the scarves.
They are both really good quality although these scarves aren't for myself I did purchase a scarf a few years ago and i was highly delighted with that too.

December 6, 2020
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Reply from Sassy Spirit

Joyce, thank you for taking the time to leave a review. It is very much appreciated and I am delighted to hear you were so pleased with the scarves. I look forward to welcoming you back again in the future.
Thanks Clare

Rated 3 out of 5 stars

Purchased some floral face masks

Purchased some floral face masks. Arrived promptly but was of cheap quality and not only that they were just imported straight from China said so on the packaging. Thought I was buying local stuff so that was deceptive to be honest. Quality really poor the material is so thin its unbelievable.
So was not even worth the price I paid greatly disappointed and will not buy from this shop again.
Thank you

August 21, 2020
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Hi Milly, thank you for taking the time to leave a review. I am really disappointed to read that the Face Masks you purchased didn't meet your expectations. I am exceptionally careful when writing product descriptions to ensure they accurately reflect the item. I haven't advertised anywhere that the Face Masks were made locally so genuinely confused that you had this belief. Really sorry to have not met your requirements on this occasion.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, communication was so easy when I needed some help. Necklace I bought was great quality! Would definitely recommend.

July 1, 2020
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Hannah this is such lovely feedback. Thank you so much for taking the time to write it. X

Rated 5 out of 5 stars

Very happy

From ordering to delivery the process was effortless. The scarf although not expensive was of excellent quality, will definitely use this company again and recommend to all my friends and family.

March 21, 2020
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Thank you Ann for leaving us such a lovely review. Very pleased to hear you loved the scarf.

Rated 5 out of 5 stars

Great scarf at a good price

Great scarf at a good price. Fast delivery

February 24, 2020
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Judith, thank you for leaving a 5 star review. I am so pleased you like the scarf.
Regards Clare

Rated 5 out of 5 stars

Absolutely delighted with my two…purchases

Absolutely delighted with my two purchases. Excellent service and quality to the standard expected; price highly competitive. Highly recommended.
M Birmingham

February 6, 2020
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Honoured to receive such glowing feedback. Thank you for taking the time to leave such a lovely review.

Rated 5 out of 5 stars

Very happy with my purchase and service

Very happy with my purchase. All as advertised online. Well packaged. Delivered swiftly and with fair postage rates. Will shop on this site again.

January 4, 2020
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Felicity, thank you for taking the time to leave a review. So pleased you were happy with the service.

Rated 5 out of 5 stars

Excellent service

Excellent service. The item I wanted as a Christmas present for a friend was out of stock . I contacted the company by email and they were really helpful, they reordered stock and made sure I had the item in time . A big thank you to Clare at Sassy Spirit for her help .

December 27, 2019
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Thank you for leaving such a lovely review, it is very much appreciated. Hope we can help you again with a future gift.

Rated 5 out of 5 stars

The hat came within two days and the…

The hat came within two days and the colour was the same as on the website Very please with my hat

December 6, 2019
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Thank you for leaving us such nice feedback. Hope we can help you again soon.

Rated 5 out of 5 stars

Fuchsia handbag

Fuchsia handbag is lovely.It is a big and heavy for me to use on a regular basis.It was very well packaged,All in all I am very pleasedwith this company and will use it again

November 16, 2019
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Joan, thank you for taking the time to leave us a lovely review. We appreciate your business and look forward to helping you again in the future.

Rated 5 out of 5 stars

Bag ordered

Excellent customer service and product.

September 27, 2019
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Thank you for the review, glad we met your expectations.

Rated 5 out of 5 stars

Great

Great thank you

September 14, 2019
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Happy to help with your order Pam. Enjoy your beautiful new basket.
Thank you for leaving a 5 star review.

Rated 5 out of 5 stars

Lovely product and excellent customer…

Lovely product and excellent customer service. I wouldn’t hesitate to shop with them again and to recommend them to family and friends.

August 16, 2019
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Thank you for taking the time to leave us some 5 Star feedback Patricia. Happy to help you with your purchase, hope you get lots of compliments on your lovely new basket,

Rated 5 out of 5 stars

Excellent service start to finish

Excellent service start to finish , I ordered a scarf and it was exactly as described, colour wise and material wise. Very satisfied customer.

June 5, 2019
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Thank you for this lovely feedback Brenda, glad you love the scarf.

Rated 4 out of 5 stars

Fast delivery

Fast delivery, loved my bag, lovely and ideal for light shopping or beach

May 15, 2019
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Many thanks Jakki for taking the time to leave a review. Hope we can help you again in the future.

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