Lovely purse just as described. I contacted them through Instagram to ask a question before purchase and got a response within the hour! Product arrived within a few days, beautifully packed it could... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful hat and expertly made! I love the draw string detail on the inside to adjust the size of the hat and the thin belt detail on the outside. Fab that the hat folds away into a bag too. I recei... See more
Company replied
Having seen and tried on The Backless elegant bonnet at an airshow, followed by a country fair, I decided I didn't need yet another hat; I have loads, and I wasn't going on holiday, so I didn't need... See more
Company replied
I have a plain, black wool jacket I bought for the autumn but the piece just needed something. I love jewellery that is a little bit different. Even querky. These two brooches worn together just below... See more
Company replied
Company details
Written by the company
As an environmentally focused retailer with a desire to support fashion that is sustainable and ethically sourced, we have everything you need to finish off that outfit and help you feel amazing inside and out. Our accessories range is carefully chosen for it's provenance, method and materials of manufacture and their beauty. The result is an eclectic mix of things that you won't find in your average shop and we are always searching for new and exciting adornments to improve our range. We believe that all women should aspire to be beautiful and confident; having the right accessories can really help. We love the Urban dictionary’s definition of Sassy. “possessing the attitude of someone endowed with an ungodly amount of cool”. Add to this a little bit of passion and you have what we would call a "Sassy Spirit".
Contact info
Julian Bower, LN11 9QN, Louth, United Kingdom
- 07510343376
- clare@sassyspirit.co.uk
- sassyspirit.co.uk
4.8
Excellent
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sassy Spirit
So pleased you loved the basket. Thank you for taking the time to leave a review.
Lovely item at a good price
Item is lovely , was a good price, well wrapped. Communication and updates were very good and the item was delivered quickly. The only thing that stops be giving it 5 star is if you didn’t like it you can only get a credit note not a refund so it made me less reluctant to order
March 26, 2019
Unprompted review
Reply from Sassy Spirit
Susie, thank you for honest and helpful feedback. I have recently amended our Terms and Conditions, specifically the Returns process. If you review the back of your order it will detail that any item can be returned for a refund. I hope this provides reassurance for you and I can welcome you back to our online store again soon.
Kind regards
Clare
Refreshing different products
I love sassy spirit especially the baskets, they are so different feminine yet practical, but also strong enough for many uses. I would recommend anyone to this company, also great customer service, and a delivery service second to none, give them a try you will not be disappointed I assure you
March 21, 2019
Unprompted review
Reply from Sassy Spirit
Sandra, thank you so much for this lovely review. I am delighted to hear you love your basket. Hope to have the opportunity to help you again soon.
Kind regards
Clare
Excellent service !!
Excellent service from start to finish, good communication and a great product.
February 11, 2019
Unprompted review
Reply from Sassy Spirit
Thank you for taking the time to leave a review, it is greatly appreciated. I hope we can help you again in he future.
Ordered a beautiful bag
Ordered a beautiful bag, arrived well packaged and worth every penny
January 19, 2019
Unprompted review
Reply from Sassy Spirit
Thank you for this lovely review. Hope to help you with all you accessory needs in the future.
Fantastic item and very speedy service
November 30, 2018
Unprompted review
Reply from Sassy Spirit
So very pleased we met your expectations. Thank you for the 5 star review.
Lovely service & speedy delivery would…
Lovely service & speedy delivery would definitely recommend this company
November 29, 2018
Unprompted review
Reply from Sassy Spirit
Natasha, thank you taking the time to leave a review. Hope we can help you again soon.
lovely item although smaller than I…
lovely item although smaller than I expected, but very promptly sent in perfect condition. Thank you
September 25, 2018
Unprompted review
Reply from Sassy Spirit
Yvonne, thank you for taking to time to leave us feedback it is very much appreciated. We will double check our description of this basket to ensure the measurements are clear.
Excellent experience with sassy spirit
Excellent experience with sassy spirit. Will definitely do business again with these awesome people! A+++
September 6, 2018
Unprompted review
Reply from Sassy Spirit
Many thanks for leaving us 5 stars. We look forward to helping you again in the future.
Sizes a little smaller than advertised
August 15, 2018
Unprompted review
Reply from Sassy Spirit
Hi Stella, thank you for your review. If you need to return an item to us please note that you can do so. https://www.sassyspirit.co.uk/shipping-returns
Great products, great service
I had a problem with the website but when I phoned Sassy Spirit the customer service was quick and efficient and my order came quickly. Great products, great service.
August 9, 2018
Unprompted review
Reply from Sassy Spirit
Thank you for leaving us 5 Stars. So glad you were happy with our service.
Love my Madaraff bag so much
Love my Madaraff bag so much. Great service from Sassy Spirit.
August 2, 2018
Unprompted review
Reply from Sassy Spirit
Thank you for taking the time to write a review. Enjoy your basket and I hope we can help you again soon.
Reply from Sassy Spirit
Claire, thank you for leaving us 5 stars, it is really appreciated. xx
Pleased shopper
I found the product I wanted and it arrived very quickly and well packed. Highly satisfied.
August 1, 2018
Unprompted review
Reply from Sassy Spirit
Patricia, thank you for leaving us a 5 star review. We really appreciate our customers taking the time to tell the Trustpilot Community they are happy. xx
Highly recommended and I love the free…
Highly recommended and I love the free gift
July 16, 2018
Unprompted review
Reply from Sassy Spirit
Thank you Pat. Enjoy the handbag it is a beautiful piece.
Very Good service ,would recommend
June 25, 2018
Unprompted review
Reply from Sassy Spirit
Sue, I really appreciate you taking the time to leave Sassy Spirit this review. Thank you Clare. xx
Exemplary Customer Service
Excellent customer service (and beautiful products). The bag I ordered arrived in time for a birthday present (I'd forgotten all about it so they got me out of a sticky situation!!). I'd recommend them without any reservations.
June 17, 2018
Unprompted review
Reply from Sassy Spirit
Julie, thank you for this lovely review. More than happy to help. Hope she loved the present.
Quailty Product and Great Service.
Loved the Madraff bag .Best choice on the internet regarding designs and sizes.Fast delivery.
June 10, 2018
Unprompted review
Reply from Sassy Spirit
Thank you Liz for this lovely review. Glad the gift arrived in time.
First time buyer
This is the first time I ordered from Sassy Spirit and have to say I'm very pleased with the service and fast delivery. I have already recommended this website to a member of my family.
June 5, 2018
Unprompted review
Reply from Sassy Spirit
Debbie, thank you for that lovely feedback and also for recommending us to your family. Our Madaraff baskets are really popular and I am sure you will enjoy using yours this summer.
Recomendation
Great, quick service. Items arrived in excellent quality condition.
May 25, 2018
Unprompted review
Reply from Sassy Spirit
Louise thank you for taking the time to write us a review. We look forward to welcoming you back to our store again soon. Stay Sassy!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.