Saul Clothing Reviews 170

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

The best quality and fitting tees I’ve come across in forever. The owner of the brand, Matt, also deserves a shout out for going above and beyond in terms of customer service and showing his appreciat... See more

Rated 5 out of 5 stars

if you’re looking for premium quality clothing, @saulclothing is the place. affordable prices for the best quality pieces - you cannot go wrong. super speedy delivery (received my order the next day).... See more

Rated 5 out of 5 stars

Great t-shirt from Saul Clothing - really good quality and perfect fit. Customer service also excellent - quick response to enquiries and no fuss returns/refunds. Really pleased to have found this com... See more

Rated 5 out of 5 stars

bought the black crew neck jumper and the quality is amazing, heavyweight and comfy fitting. other smaller brands would charge £60-£80 for the same product so great value for money. fast delivery/disp... See more

Company details

  1. Clothing Store

Written by the company

Luxury Streetwear, UK based. Shipped Worldwide.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

170 reviews

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Rated 5 out of 5 stars

Great quality clothes

Tees are amazing quality up there with the likes of cole buxton and represent, but for half the price. Can often wait a week or two for the order to arrive due to pre orders, but more then worth the wait

July 26, 2022
Rated 1 out of 5 stars

The worst company I’ve dealt with

The worst company I’ve dealt with. Ordered a tshirt and paid for it to be delivered in 1-2 business days and never received, emailed the company to which they told me it was a pre order which wasn’t mentioned anywhere in the description. Asked for my order to be canceled and my money refunded and they refused. Awful customer service, incredibly rude and are liars. Would recommend nobody to purchase from this company!

July 24, 2022
Saul Clothing logo

Reply from Saul Clothing

Hey Freddie, As explained over email this order was a preorder and we would have shipped it when it arrived.

Please can you get in contact with us again over on email as we a have a discount code to apologise for the bad experience.

Thanks,

Matt

Rated 1 out of 5 stars

What a horrendous business owner

What a horrendous business owner! I’m pretty sure the positive reviews left on here are fake as no one in their right mind could be happy with the product or service you get when placing an order with Saul.
Payment was taken immediately before any product arrived for almost 2 months. The product arrived and was see through, and now after paying £9 to return the items, I am still awaiting a refund 3 weeks later.
Utter scam!

July 21, 2022
Unprompted review
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Reply from Saul Clothing

Hey Megan,

Hope you’re having a great day!

The order you originally placed was a preorder hence the delay.

Please can you give us some information on your order number so we can issue the refund? I’m sure something has just been missed, also feel free to reach out to us to sort issues via instagram or email

Thanks,

Matt - Owner

Rated 5 out of 5 stars

Great quality clothing

Always great service and even better quality of products. Ordered twice from Saul and have been extremely happy with my purchases so far. Highly recommend to anyone!

July 6, 2022
Unprompted review
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Reply from Saul Clothing

Thanks for the feedback Matt, great to hear this kind of feedback!

Rated 1 out of 5 stars

Ordered 25th March - still waiting

Ordered 25th March. Still not received order. Emailed several times asking for updates, been told due to covid delays with order. Finally got a shipping update around 3 weeks ago, still not heard/had anything since.

July 3, 2022
Rated 1 out of 5 stars

Waiting already for 2 weeks

Waiting already for 2 weeks. No respond from the after-sales. Baddddd.

Update: 1 month later, still nothing received. I will get my money back through paypal.

Ordered on 20-06, now its 25-07, 1 month later😂

June 24, 2022
Saul Clothing logo

Reply from Saul Clothing

Thanks for the order, as shown in the product description on the website this order was a pre-order and it will be shipped out as soon as it lands in our warehouse. If there is anything else we can support with let me know. Thanks, Team Saul

Rated 5 out of 5 stars

10/10 Garments, 10/10 Brand

Best quality pieces I’ve bought. The fit is perfect, boxy and dropped shoulders - the colours don’t fade and the garments don’t shrink. Been in the streetwear game for years now and it’s so good to see an up and coming brand being the staple for quality and fit. Can’t believe people still waste their money on Corteiz, BPM and Represent… Get on Saul Clothing

June 24, 2022
Unprompted review
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Reply from Saul Clothing

Lets goooo

Rated 1 out of 5 stars

3 months since order

3 months since order , no updates on how long it will take…. Guys it seems like you are ruining a good thing you have going here. The clothing looks really good, but you can’t see pre order in small text and give no updates on when you receive your clothing. It’s been a quarter of a year. It feels like I’ve just been robbed of 40 pounds for a T-shirt i still haven’t received

June 16, 2022
Unprompted review
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Reply from Saul Clothing

hanks for your email & order.

We can see that your order was a pre-order, which means from the order date it takes 5/6 weeks to ship. However, due to some delays that are out of our control we have had to delay your order and we're hoping to get it sent out within a couple of weeks

We apologise that your order will be slightly late, and we will ship it out as soon as we can. Please drop us an email so we can give you a discount off your next order

Thanks,

Matt

Rated 1 out of 5 stars

Non-existent customer service

Placed an order a week ago and no progress made on order. Tried contacting via email and Instagram but not had a response.

June 13, 2022
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Reply from Saul Clothing

Hey Connor,

Thanks for the review, we respond to every bit of communcation across both platforms mentioned within 1-2 business days.

The order you placed on 06/06 was also a pre-order which is scheduled to be sent out next week.

Thanks, Matt

Rated 1 out of 5 stars

I do not recommend this brand at all

I do not recommend this brand at all - awful customer service and service all together. I ordered a hoodie in February with a pre-order length of 5/6 weeks. However, it is now 4 months later with no indication or upfront answer from them for when it will arrive. I have to constantly chase to get a reply from them, of which their replies are 'as soon as possible' or 'hopefully next week' which they have said for the last 2 months. Still yet to receive my item

June 12, 2022
Unprompted review
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Reply from Saul Clothing

Hi Dan,

Hope you're having a great day, please can you confirm your order number so we can look into this?

Rated 5 out of 5 stars

Class all round

Absolutely class business. Genuinely the best there is for luxury clothing and 10/10 customer service. Honestly can’t go wrong

June 10, 2022
Unprompted review
Rated 1 out of 5 stars

Orders still haven’t arrived

Placed 2 orders in April and May. Neither order has arrived. Company seems to think a generic response of “Thanks for the order, as shown in the product description on the website this order was a pre-order and it will be shipped out as soon as it lands in our warehouse.

If there is anything else we can support with let me know.” Is sufficient when you ordered product 5-7 weeks ago?

Helpful questions to answer would be:
When are the products arriving at your warehouse?
When can I anticipate the orders to arrive?
Why are there continued delays in delivery?
Why do you change your product descriptions to state *Please note this is a pre-order and we will ship the product as soon as it lands in our warehouse after you’ve sold products originally against a 7 day delivery policy?

June 6, 2022
Unprompted review
Saul Clothing logo

Reply from Saul Clothing

Hi Dominic,

Thanks for the feedback, as discussed on email the order you placed in April was a preorder as stated in the description of the product, we’re hoping to receive these soon then we will get them out to you asap.

With the order placed in May we have had a few delays with labelling and factory issues hence the delay, but rest assured this product is getting sent out this week.

Please also email us directly so we can support you with a discount code for your next order.

Thanks,

Matt - Owner

Rated 5 out of 5 stars

Highly Recommend. Unreal Clothing

Really impressed with the quality of material as well as the fit of the sweater I ordered. Really happy that I purchased from Saul Clothing and customer service and delivery of product is second to none

May 27, 2022
Unprompted review
Rated 2 out of 5 stars

Been waiting over a month!?

I can’t really comment, because I ordered a piece of clothing On the website, but they failed to mention that it wasn’t in stock and I was actually placed on a waiting list, I’ve now been waiting over a month and I have received now information about when it’s coming etc.
The only reason I haven’t gave a review rating of 1 is because when I emailed them to ask why it hasn’t arrived yet they replied quite quick to tell me I’ve been placed on a waiting list that’s their only positive🤷🏼‍♂️

May 19, 2022
Saul Clothing logo

Reply from Saul Clothing

Thanks for the order, as shown in the product description on the website this order was a pre-order and it will be shipped out as soon as it lands in our warehouse. If there is anything else we can support with let me know.

Also you placed the order on 29.04, it has been just under 3 weeks. We will get this sent out as soon as we can

Thanks, Team Saul

Rated 5 out of 5 stars

Recommend to anyone

For a start up uk brand I was pleasantly shocked with the unreal quality of the clothing, especially at its more than reasonable price. I can see this quality of garment competing with other British brands such as Represent and Cole Buxton. Will be buying more in the future!! 👍🏼

May 17, 2022
Unprompted review

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