Great service only post office a little wild with the delivery but all ok in the end and job sorted with the clips Thanks Ken.
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Very helpful and knowledgeable. Went out of their way to deliver as needed and gave advice on the build. Excellent quality timber and other items. Website is clear and gives a good range without being... See more
Fantastic customer service throughout the process, from initial inquiry to final delivery. We were kept brilliantly informed during each stage. Andrei was extremely helpful, knowledgeable and sincere.... See more
Just finished our sauna all supplied by sauna timber who helped us all the way with everything we needed just gave them the measurements and they sorted everything we needed the sauna looks fantasti... See more
Company replied
Great service only post office a little…
Great service only post office a little wild with the delivery but all ok in the end and job sorted with the clips
Thanks Ken.
April 27, 2026
Great stock and friendly staff.
March 6, 2026
Reply from Sauna Timber
Thank you! We really appreciate your kind feedback 😊
Absolutely brilliant service.
March 4, 2026
Reply from Sauna Timber
Thank you! We really appreciate your kind feedback 😊
Reply from Sauna Timber
Thank you so much for your kind words! We really appreciate your support and are always happy to help whenever you need us.
A great shop with premium quality…
A great shop with premium quality products. Always very helpful and knowledgeable about sauna materials! Highly recommend 👍
February 17, 2026
Reply from Sauna Timber
That’s so kind of you Monika — thank you so much for taking the time to leave this review. We really appreciate your support and are so glad you’re happy with everything 😊
Ordered a glass door for my steam room
Ordered a glass door for my steam room. Excellent product, no problems at all. I am very satisfied. I was also pleasantly surprised by how fast the delivery was – totally unexpected. My recommendation is 100% yes!
September 5, 2025
Unprompted review
Reply from Sauna Timber
Thanks for sharing your experience Aleks—enjoy that steam room!
Best customer service
Superb quality materials at very competitive prices. Quick delivery and every step communicated by email. Always available to speak with on the phone. Gave me the confidence to build my own superb z4 person sauna at home. Highly recommended
August 19, 2025
Unprompted review
Reply from Sauna Timber
Thanks so much for the review! Great to hear everything went smoothly and that you felt confident building your sauna. Really appreciate the recommendation and hope you enjoy it for many years!
I needed help to build a Sauna in the garden…
I needed help to build a Sauna in the garden
I spoke to Andrei who was very experienced in all aspects of my project
I purchased the wood and the Sauna stove These were delivered on time in perfect condition and the quality was outstanding
I say well done and thank you
July 1, 2025
Unprompted review
Reply from Sauna Timber
Thank you so much for your kind words! We’re delighted to hear you’re happy with the service, delivery, and quality. Enjoy your new sauna!
We were complete novices
We were complete novices. The guy from Sauna Timber helped us chose products and advice on quantity. We were nervous about spending so much money with a company that we weren’t familiar with. This guys was so trustworthy and helpful. We wouldn’t have been able to complete our sauna project without him. Thank you for all your help.
June 26, 2025
Unprompted review
Reply from Sauna Timber
Hi Rowan,
Thanks so much for the kind words! We're really glad we could help and that you felt supported throughout the process. It means a lot that you trusted us, and we’re happy to hear your sauna project turned out well. Enjoy it!
Product, Customer Service, Delivery Reliability- were all exemplary
Website is very clear and easy to use. The people I spoke to (Andrei and Ivona) were informed helpful friendly and above all efficient. The product arrived in immaculate condition when they said it would arrive and was exactly as described. Would unreservedly recommend this company.
April 7, 2025
Unprompted review
Reply from Sauna Timber
Thank you so much for your wonderful feedback Paul! We're delighted to hear that you found our website easy to use and that Andrei and myself provided you with friendly, efficient service. It's great to know the product arrived exactly as expected. We truly appreciate your recommendation and look forward to serving you again in the future!
Responsive and helpful.
A clear website is backed up with friendly, helpful and informative replies to all our questions. Delivery and returns were also smoothly organised when we had to change our plans. A great company to work with, thank you.
February 2, 2025
Reply from Sauna Timber
Thank you so much for your lovely review! We're glad to hear that you found our website clear and our team helpful. We truly appreciate your support and look forward to assisting you again in the future!
Wonderful service
Wonderful service, super helpful and quick delivery! Thank you so much!
January 27, 2025
Reply from Sauna Timber
Thank you for your kind words! We're so glad you had a great experience!
Top quality company
The quality of the timber is excellent
The choice of accessories is comprehensive
The price point is better than the competitors
Delivery was prompt
Customer service and advice were exceptional
I highly recommend this company they're a joy to do business with, which is rare these days.
January 14, 2025
Reply from Sauna Timber
Hi John,
Thank you so much for your glowing review! We’re glad to hear that you’re happy with the quality of our timber, our wide range of accessories, and our competitive pricing. It’s wonderful to know that our prompt delivery and exceptional customer service stood out to you as well, and we’re delighted to have made your experience so positive.
Enjoy your sauna, and we wish you lots of relaxing and steamy sessions ahead!
Great service …
Website was easy enough to navigate through and the customer service was amazing very helpful and very quick at responding. Product also really good.
January 12, 2025
Reply from Sauna Timber
Thank you for your kind words! We're pleased to hear that you had a great experience with our website, customer service, and product. We appreciate your feedback!
Sauna materials …
Bought a substantial amount of timber from these guys, very helpful and near perfect delivery.
Helped and advised with sauna construction
Had an issue with the heater I bought from these guys but they promptly resolved.
December 20, 2024
Unprompted review
Reply from Sauna Timber
Thank you for the review! Glad you found our service and advice helpful!
Sauna timber has a lovely selection of…
Sauna timber has a lovely selection of accessories next to their timber products of course. The shipping costs matched the consignment (as this often isn't the case with small items) and was the deal maker.
December 5, 2024
Reply from Sauna Timber
Thank you for your kind words! We're glad you appreciated our accessory selection and fair shipping costs!
Well priced, quick delivery
Well priced, surprisingly quick deliver. No silly postage price
December 3, 2024
Reply from Sauna Timber
Thank you for your kind review! We're glad you found our pricing fair and delivery speedy.
Very good products and responsive human…
Very good products and responsive human service too
December 2, 2024
Reply from Sauna Timber
Thank you for your feedback!
So pleased I found Sauna Timber while I…
So pleased I found Sauna Timber while I was researching my DIY build. I spoke to them a couple of times and they were super helpful. Competitive on price and a good selection of components. Very quick to deliver and everything arrived as expected. 🎅
December 1, 2024
Reply from Sauna Timber
Hi Andrew, Thank you for your kind words! We're thrilled we could help with your DIY build and that you were happy with our service, prices, and delivery. Enjoy your sauna! 😊
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