Amazing service throughout, honestly can’t recommend and thank Charlene enough!! Started with virtual advice based on little ones age and weight. We needed a 2nd car seat that was more compact... See more
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Fantastic service 5 stars! Charlene is so so knowledgable and gave quality advice tailored to my girls. Charlene responded to all my queries super fast and with sound advice and information. She met u... See more
Absolutely brilliant service and knowledge. Greta communication before our appointment, Charlene went out of her way to find time for us, she offered a great fitting service, showing us multiple optio... See more
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Wow, just wow. I won’t ever go anywhere else. I am simply amazed at Charlene’s care, kindness and helpfulness!! She is currently recovering from surgery and still went above and beyond continuously fo... See more
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Company details
Written by the company
We offer a friendly, professional and personal solution for anyone looking for advice about car seats and car seat safety. Based in Wincanton , Somerset and covering the surrounding areas for face to face visits, deliveries and free installation of car seats. We stock the brands Avionaut, Axkid, Besafe, Becool, Britax, kneeguard kids, Tiny seats, Swandoo, Voksi and little lovebum. We have car seats starting from infant carriers, extended rear facing and finally high back boosters. We also have some car seat accessories available from the above brands.
Contact info
Wincanton , United Kingdom
- 07432205629
- charlene@saundersandsmalls.co.uk
- saundersandsmalls.co.uk
Amazing customer service!
I ordered the Avionaut Pixel Pro 2.0C on Friday night and it arrived today! Such and amazing service, everytime I have asked a question it has been responded to promptly. Charlene has gone above and beyond to find out information for me.
This is our 2nd child and compared to our first car seat it just looks and feels amazing! When the delivery driver dropped it off I picked up the box and it felt empty it is that light! If you have the budget I would highly recommend this seat just from looks and feel. It comes in such a variety of colours too! I will be back for a ERF seat and HBB. The support from myself will be ongoing for many years to come!
If you want superior support and service then I would highly recommend Saunders & Smalls Car Seats!
Always shop small!
Thank you again so much
June 27, 2023
Unprompted review
Reply from Saunders & Smalls Car Seats
Hi Tammy, it’s been an absolute pleasure to help you. So excited to see your new squishy Small in their incredible new seat. Wishing you a wonderful pregnancy and labour and good luck with your new baby.
As always, should you require my help for anything else. Please don’t hesitate to get in touch.
Thanks again,
Charlene Saunders
Saunders & Smalls Car Seats
Drove away with a huge smile on my face
Absolutely excellent knowledge and customer support. Didn’t push the most expensive and even helped with adjusting the fitting of a seat I didn’t purchase from her.
Drove away with a huge smile on my face knowing my children were in the safest possible situation they could be when travelling in the car
June 23, 2023
Unprompted review
Reply from Saunders & Smalls Car Seats
Hi Jess, I am so pleased to hear you’re happy with your seat and the service provided and of course your second seat you have just ordered. Your special Smalls can be matchy matchy now! Wishing you luck with the new car shopping also. It was lovely to meet you. Of course should you need me for anything else. Please do pop me a message.
Thanks again,
Charlene Saunders
Saunders & Smalls Car Seats
Excellent service and Charlene couldn't…
Excellent service and Charlene couldn't have been more helpful!
June 10, 2023
Unprompted review
Excellent experience, thanks so much!
We had a great experience purchasing a car seat from Saunders & Smalls! I am a member of the Extended Rear Facing group on Facebook which Charlene is a member of the admin for and I’ve previously seen her giving out friendly and knowledgeable advice to others on this and so was keen to shop small and visit her for our car seat. We were able to try multiple car seats in our car to get the right seat for us. The colour we wanted wasn’t in stock so we ordered from Charlene’s website and it has arrived in a few days. Would really recommend Charlene to others - thanks so much!
June 2, 2023
Reply from Saunders & Smalls Car Seats
Hi Kate, thanks so much for your wonderful review. It makes me so happy reading people’s positive experiences when shopping with me. I’ll always try my best to deliver the best service I can and I’m so pleased you’re happy.
Should you need me for anything else. Please do pop me a message.
Thanks again,
Charlene Saunders
Saunders & Smalls Car Seats
Super helpful and friendly service!
Very happy with my new seat and the help and advice I received to fit it properly!
May 24, 2023
Reply from Saunders & Smalls Car Seats
Hi Claire, thank you so much for your lovely review. I’m so glad you’re pleased with your new seats and you did such an amazing job at installing it in the van! Wishing you plenty of exciting family trips away now.
If you need me for any further assistance, you know to just pop me a message.
Thanks again
Charlene
Saunders & Smalls Car Seats
A huge thank you to Charlene for being…
A huge thank you to Charlene for being so patient with us and trying so many seats in our car and van, to get the perfect fit for our boys.
We now have 2 Britax Maxway Plus’ fitted in the back of our Vauxhall crew cab. With an additional Britax Maxway Plus and Avionant Sky in our Audi A4 with plenty of legroom for the children and us in the front.
We definitely wouldn’t have got such a secure and safe fit without your help.
Im so relieved now both boys have got safe car seats in both our vehicles, fitted by a pro that will last years!
Highly recommend you to everyone 🥰
April 26, 2023
Unprompted review
Reply from Saunders & Smalls Car Seats
Hi Alice. Thanks so much for your kindly worded review. It was such a wonderful experience helping achieve the right fit for both boys in your vehicles. It’s been a pleasure. As always, should you need me for anything else. I’ll be more than happy to help.
Thanks again,
Charlene Saunders
Saunders & Smalls Car Seats
Fabulous service
Charlene managed to get 3 seats across our verso, something I didn't think would be possible!
Charlene's advice and knowledge is invaluable. Customer service is outstanding too.
Highly reccomended and we will be back. Thank you so much!
March 26, 2023
Unprompted review
Reply from Saunders & Smalls Car Seats
Hi rach. I am so pleased you’re happy with service you received. It was an absolute pleasure to help such a wonderful family. I’ll be more than happy to help again should you need me.
Thanks again
Charlene
Saunders & Smalls Car Seats
Fantastic
Fantastic! Quick and secure delivery and extremely helpful seller - thank you
March 26, 2023
Reply from Saunders & Smalls Car Seats
Hi Charmaine thank you for your lovely words. I’m sorry I defaced your box with graffiti to say “child car seat please take care” over and over, to ensure it got their safely, it’s my way of making sure they read it and look after them. I get paranoid about shipping the seats out so always try to make sure they get there in good condition. Thankfully it’s worked so far!! Should you need me for anything else at all, you know I’m just a message away.
Thanks again!
Charlene
Saunders & Smalls Car Seats
Will 100% be coming back!
could not recommend Charlene more! she has been so helpful during the process of getting 2 seats. one was for my disabled child, she was happy to work with my child's OT to make sure we get the best fit possible for her.
the other was a high backed booster for our eldest. Will 100% be coming back for when my youngest is out of her infant carrier. thank you so much again!
March 27, 2023
Unprompted review
Reply from Saunders & Smalls Car Seats
Hi Mel, thank you for choosing me to help you with your seats. It was a fab opportunity to catch up after all these years and to help with your special girls! If you need me for anything else, you know I’m just a message away and I’ll do all I can to help and support you.
Thanks again
Charlene
Saunders & Smalls Car Seats
10/10 I was really supported in wot car…
10/10 I was really supported in wot car seat to buy for my daughter. I was helped with any questions I had before purchasing. I was also helped with the after care. I give 10/10 for communication. Highly recommend. I was also helped with questions about installing and really helpful. The seller also got back to me asap. Overall the thought the whole service I give 10/10. I also give 10/10 for delivery and shipment time.
February 25, 2023
Reply from Saunders & Smalls Car Seats
Hi Charlie. Thank you so much for your review. It means so much to me that you’re happy with the service provided. As always if you need me for anything else, you know I’m just a message away. Thanks again.
Charlene
Saunders & Smalls Car Seats
Perfect customer service
Really great service when I needed a set of tethers for our car seat. Thank you. Will definitely use again.
February 28, 2023
Reply from Saunders & Smalls Car Seats
Hi Clare, thanks for the lovely review. So pleased to have been able to help get them to you quickly. If you need me for anything else. Don’t hesitate to ask. Thanks again :)
Charlene
Saunders & Smalls Car Seats
Communication was great and fast…
Communication was great and fast delivery. Outstanding service.
February 22, 2023
Reply from Saunders & Smalls Car Seats
Hi Sarah, it was an absolute pleasure to help you and your family get the two seats and accessories you needed. I’m so glad you’re pleased with the service. As always if you need me for anything else, I’ll try my best to help.
Thanks again,
Charlene
Saunders & Smalls Car Seats
Brilliant service and support
Charlene has made the whole process of finding the perfect car seat for my youngest daughter, ordering and then talking through installation an absolute breeze. She has been incredibly helpful, approachable and accommodating through every step. All this was done online and through messenger but I was made to feel confident in my purchase and seat installation
February 18, 2023
Reply from Saunders & Smalls Car Seats
Hi Rebecca. Thank you for your lovely review. I am so pleased you’re happy with the service and support you’ve received. I try my best to offer the best remote support I can when it’s not a face to face experience. So it makes me really happy to hear you’ve found the process a breeze.
Thanks again for supporting my small business and as always, should you need me for anything else. I’m always just a message away.
Charlene
Saunders & Smalls Car Seats
Excellent service
Excellent service from start to finish. Charlene was so knowledgeable and helpful and we would recommend her wholeheartedly.
January 15, 2023
Unprompted review
Reply from Saunders & Smalls Car Seats
Hi Elaine, thank you so much for your kind words. I really appreciate it. As always I am more than happy to help where I can. I’m so pleased you were happy with the service. If you need me for anything further, please don’t hesitate to get in touch.
Thanks again :)
Charlene
Saunders & Smalls Car Seats
Very helpful and understanding
Very helpful and understanding, issues resolved quickly and all problems solved. Great to have someone to communicate with and able to find a solution for me. Good range of products at good prices, will be using them again.
January 17, 2023
Reply from Saunders & Smalls Car Seats
Hi Richard. Thank you for your lovely review. I’m so glad I was able to get your tethers sent out so quickly in the end. If you need anything else at all, I’ll be more than happy to help.
Thanks again
Charlene
Saunders & Smalls Car Seats
Great service from Charlene with her…
Great service from Charlene with her knowledge of the products offered and willingness to help.
December 19, 2022
Unprompted review
Reply from Saunders & Smalls Car Seats
Hi Kristina. Thank you for the lovely review. I am glad you’re happy with your order. As always, should you need any further help, please don’t hesitate to get in touch. Thanks again. :)
Charlene
Saunders & Smalls Car Seats
Absolutely amazing service
Absolutely amazing service from Charlene. So knowledgeable on car seats and the way children should fit into them. From start to finish she’s been absolutely amazing and even with the delivery issues this close to Christmas I still received my seat in a week which I was happy to wait longer given the time of year but Charlene changed company to the usual delivery one she used just so I could get it before Christmas. Highly recommend. 10/10 xx
December 16, 2022
Unprompted review
Reply from Saunders & Smalls Car Seats
Thank you so much Abby for a lovely review. I’m so pleased you were happy and so pleased we got it to you before Christmas with all the chaos with couriers. I’ll be there for the final stages of installation and fit checks and as always, should you need me for anything else, I am just a message away. It was my absolute pleasure to help. Thanks again. 🙂x
Charlene
Saunders & Smalls Car Seats
Brilliant service
We had a wonderful service from Charlene at Saunders & Smalls. She helped us to pick the right seat for our family and it was very speedy from ordering to delivery & install. She provided lots of helpful information and is super knowledgable on car seats and car seat safety. Thank you very much Charlene :)
November 24, 2022
Unprompted review
Reply from Saunders & Smalls Car Seats
Hi Daniela. Thank you so much for taking your time to leave this review, it means a lot. I’m so glad you’re happy with the service you received and with your Axkid one2. As always should you need any further help, feel free to pop me a message :)
Thanks again,
Charlene
Saunders & Smalls Car Seats
Brilliant!
Had a brilliant experience with Charlene 😊 friendly, kind, very knowledgable and quick service! Highly recommend and will definitely use again in the future
December 2, 2022
Unprompted review
Reply from Saunders & Smalls Car Seats
Hi felicity. Thanks so much for a lovely review. Happy I have been able to help. Should you need anything else, feel free to pop me a message.
Thanks again :)
Charlene
Saunders & Smalls Car Seats
Top class service
I purchased my sons upgraded car seat from here. The lady who runs this store is extremely knowledgeable and was always willing to help me (even with my many questions)
She continues to aid us with fit checks and installation support
November 21, 2022
Reply from Saunders & Smalls Car Seats
Hi Ms Maidment. I am so pleased you’re happy with the service you’ve been provided with so far. We’re still yet to install your seat and I will be with you every step of the way. I’m here for you whenever you need me. Thanks again for supporting my small business. :)
Kind regards
Charlene
Saunders & Smalls Car Seats
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